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January 2024 by Alicia
Called to see what the charge would be for a fluid top off because my coolant was low. I believe the guy that answered the phone said his name was Alex(not sure he wasn’t speaking clearly). His response to my question was him asking me if I was a customer of theirs. I told him I usually go to the Kwik Kar in Keller and that was where I had my last oil change done but this location was right by my house and all I needed was coolant. He then put me on hold for about 10 minutes by just setting the phone down. When he finally picked the phone up he just said he couldn’t tell me the cost because he didn’t know the amount of fluid needed.. I asked if there was a wait and he said it was a hit or miss and they would be there until 6. This just reaffirmed to me why I have been going to the Keller location for years. Every time I have tried to give Benbrook a chance for something I just need quick help with because of the convenience of the location I get treated like an incompetent idiot. I have never been treated that way by any of the guys at Keller Ron, Travis, Richard just to name a few because they actually know what customer service is.
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January 2024 by Kevin Laffin
I have now had both my vehicles serviced with oil changes and state inspection at this location. Both experiences were great. Staff is very friendly and it is evident that they put the customer first. Would highly recommend them. I will definitely be back.
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January 2024 by Teresa Smith
I went to have an oil leak checked out from getting my oil changed at another location across town. The manager and Kaine were very friendly and caring about taking care of someone else’s mistake. They fixed the problem and I was on my way. I’ll continue to use KK for oil changes for now on. ?
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December 2023 by Dave McCarthy
I've been using KK in Benbrook to service my car for the past 15 years. My apologies to KK Benbrook for waiting so long to write this review. Yall are fantastic. From my first experience 15 years ago to the last service just a few weeks ago, great staff, service, and no fuss. I always feel welcomed and appreciated. KK Benbrook has my vote for the number one service shop in our area. Don't take my word for it, try them out. You will see what I mean. Top notch! If you need frills and fancy and enjoy paying extra for that, be my guest. But if you want a great service tech to care for your car, KK Benbrook is the best choice.
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November 2023 by Dean Dunaway
Isaac was awesome! Replaced my battery day before thanksgiving in a pinch! Happy with service and friendliness!! 5 stars
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November 2023 by Travis Adams
No communication or greeting of any kind.Waited for awhile to find out where to line up, and then they were impatient when I asked them how they were doing.Sitting here being serviced without anyone saying so much as "hi" or "same as last time?".
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October 2023 by Dometry Wilson
I have avoided Kwik Kar for many years due to a few other locations trying to force unnecessary repairs on my vehicles. I was a bit worried to come to this location for an oil change and inspection, but I decided to give it a chance. The staff was extremely friendly and honest. I was even a few dollars short for my services, and they were able to work with me on it. Great Service, and I will definitely be back.
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October 2023 by Stephanie Gosa
We have always used for inspections and they've done a great job. Today I stop by cuz my tires were low and Isaac was happy to put some air in my tires and checked them all while he was at it. Very friendly
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September 2023 by F B
Isaac did my oil change. They got me right in. He made good suggestions on what to replace but also an honest opinion on what could wait. I appreciate that. I will be back.
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September 2023 by Jesse Hernandez
Hey the men that work there,were truly friendly. Got to me fast,say around 20 minutes and walked me through with what they were doing to my car. Keep it up and you'll have a customer for life.... Thank youService: Oil change
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August 2023 by Beckett Harper
I took my Jeep in for an oil change. I’ve brought it here plenty of times and they’ve been good. When I got my vehicle back one of the only two clamps that hold the hood down was broken. They did not even mention that it was broken or had been broken, which could have resulted in the hood opening had I been forced to drive on the highway. I don’t believe I will be coming back. Upon further inspection the clamp was not closed right and had to have been forced for it to snap in such a manner.
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July 2023 by Kelci C.
Fantastic service and experience! I came in on 7/26 for a regular oil change. Malcolm was informative, through, chipper and a delight to chat with. He informed me of a few needs my car had and explained why they were concerning and what my options were. Even though it was a pretty hoppin afternoon Malcolm had my car ready to go in about 45min. Thank you!
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July 2023 by David Rollins
Came in for an inspection and oil change. I was impressed by Malcolm’s attention to detail and explanation of an issue with my cooling system. The price for the recommended services was reasonable and they had me back on the road quickly.Service: Oil change
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July 2023 by Angela Turman
Had oil change and brakes and I couldn't be more pleased. Customer service, attention to detail and timeliness was a 10! I will continue to be a repeat customer.
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July 2023 by Stefanie Story
Such kind customer service every time I go!!! Malcom was SO patient with me and even helped me change a blinker light that I could NOT figure out. Literally a life saver!! The best!!Service: Oil change
