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December 2023 by Jason S.
I don't make these posts very often, but here goes. DO NOT go to Kwik Kar on University no matter what you do. Got my oil changed there yesterday, and woke up to a puddle of oil in my driveway this morning. Turns out they reused the same plastic plug that every other oil change establishment replaces each change (and that manufacturers also suggest replacing.) Today I had to pay for a second oil change 24 hours later. So I called up there, talked to the manager Zach... I thought I'd be cool, and just let them give me a free oil change at a later date rather than having to reimburse me the money. Got called a liar essentially... And offered 20% discount on my next change (as if I would go back at this point.) Yup, I'm lying. I just wanted to pay for 2 oil changes in 24 hours. Save yourself the hassle, take your vehicle to an establishment that does honest work and respects their customers. Thank you, Take 5, for righting their wrong. Feel free to share.
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November 2023 by Cesar Coronado
Went in to get an oil change and this is how I received my truck back. Oil is leaking everywhere and I was not informed of what oil was used nor did they ask what oil I wanted. Before the service began, I made sure to tell them to not make a mess. This is the worst place I have received an oil change. When I got home, I had to clean up all this mess.Service: Oil change
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November 2023 by Thomas Ames
I was referred to Kwik Kar by Tim’s German Auto to get my state vehicle inspection. I dropped in without an appointment but Jason fit me in and got to my car quickly. I enjoyed a hot coffee in the clean lobby and was on my way in less than an hour. I will come back for my next inspection!
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November 2023 by Aaron Banks
Called ahead of time before arriving and didn't need an appointment for a Texas State Inspection and oil change. When I arrived there was no line and complimentary WiFi. While here I decided to get my cabin and engine filters changed ged while I was here. They didn't have an engine intake filter that I needed, but I was able to find one at an O'Reilly's conveniently located next door. Jaramiah's work and honesty was greatly appreciated.
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October 2023 by AmyBoBamie73 H.
Good people, Great service, always timely. I am a repeat customer even tho I have to drive by several other competitors to get here ( I am here now).Jeremiah is in the process of checking me in and servicing my car.he has been friendly and helpful every time I've been here.
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October 2023 by Tracy S.
Consistently excellent service and kindness.. Jason did my state inspection today and was such aKind soul. The manager went out of his way to hold the door open for me. Hard to find such great service anymore but this place does it every single time.
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October 2023 by smg
I always have an easy and comfortable experience here for all inspections (shout out to jason) and maintenance visits. I’ve been going to this location for several years now. Even after several moves across the city, I continue bringing my vehicle to this exact location because the mechanics have always been awesome at their jobs and providing great customer service. They are always friendly even after long, hot, busy days. It’s important to me that I feel comfortable when hanging around this type of business while I wait for my vehicle and every staff member has always been friendly, respectful, and dependable. My car never has issues after it’s been in their care and they never forget to put my wheel lock back (like most places!!). I’ve really appreciated their attention to detail and their consistent ability to be quick and efficient over the years. It’s rare to find a place that makes these kind of errands easy and to know they always have my vehicle’s best interest in mind without trying to up charge me during every visit. Be nice when you go in because these guys are always doing their best with the best attitude.Services: Tires
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September 2023 by Kia Sanders
Called ahead of time & they really get you in and out. James went the extra mile to show me how the dealership left my car and I’m so appreciative. Instead of making his own decision to possibly damage my car, he showed me exactly what he was referring to, how it was improperly done & the best plan of action. Patiently waited until I called the dealership and spoke to the Tech to explain the problem at hand. I will come back, for sure.
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September 2023 by Ana Clements
I really like this place. They are close, quick, have good prices and the employees have always been helpful, professional, friendly and trustworthy. I take my car to dealership for some of my changes where even the fast lane change takes a little over an hour, if I’m lucky. Kwik Kar is always busy as well but it’s less expensive, top quality, less pressure from staff, and they have always been courteous and it never takes a full hour for a change The fact that they’re usually busy is a good thing imo! Today I stopped in because there was only one car in the lot. I was surprised when I opened the door to find all seats taken and no attendant at front. I almost walked away but waited instead. After a minute I was greeted and told to pull my car in line behind another vehicle and it would be looked at. It was no time when they told me the issue had been fixed (engine splash shield was hanging) AND there would be no charge. I was ready to pay to have it replaced - anything to stop the noise! The guy that performed the work met me with the key and explained other things he thought I might keep an eye on. I was in and out so quickly - 30 mins tops. I feel fortunate to live so close to this place but would make the trip if I lived across town.Service: General repairs & maintenance
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September 2023 by Bekah Rothenberger
So quick to get an inspection! My attendant also changed a brake light for $9 and gave me a green light! Would highly recommend this place. Also, free coffee in the clean and comfy waiting room.
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August 2023 by ViewtifulNelson
I don't ever leave reviews for places, but let me tell you these guys were amazing for me! They are very friendly and easy to talk to. Service took a bit, but that was only cause of my difficulty finding my insurance, which THEY helped me with finding. Go here.
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August 2023 by Matthew Miller
Went in to get my oil changed and one of the employees broke my dipstick. I asked if they would replace it and he said no it wasn’t his fault. I then asked to talk to the manager and he said the same thing and that it happens all of the time. I’ve never once had a dipstick break on me. Kind of crazy to hear that. Anyways after about 5 minutes of back and forth the manager gave me a 15 dollar discount on the oil change but would not replace the dip stick he said I could walk across the street to the oreillys where I could buy myself one or he could have it replaced but he will up charge me. Meanwhile they pulled my car around with the BROKEN dipstick still in my car?!? Don’t advise you to go here unless you want a broken dipstick that you have to replace as a customer!!!Update: To Owner, where is your policy that states that you do not replace these parts that you broke? I asked your manager and he said there isn’t a policy for that!
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August 2023 by Matt M.
I was just at this Kwik Kar location to get my oil changed. the employee walked in when I was getting ready to pay and he told me he had broke my oil dip stick. I asked if they were going to replace it and he said no it wasn't his fault. I then asked to talk to the manager and the manager said the same thing it was not their fault And it HAPPENS ALL THE TIME! (Maybe put some training in place to fix this issue?). He then told me I could go across the street to oreillys to buy a new one or they will up charge me for one if they have to go get it. after a while of talking the manager eventually said he was done and just sat there in silence. he gave me a 15 dollar discount and that was it. Ended up still paying 90 bucks for an oil change...
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July 2023 by Reyden Harris
I had a great experience with James and Jason at this location. Did a great job communicating and keeping me updated throughout the time spent working on the vehicle.
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June 2023 by Samantha B.
A complete waste of time. I was charged $10 for an air filter but I had assumed it was included in the oil change service as that's what it states on their website. When I asked the technician about it, he gave me an excuse and said that it was a $15 oil filter so I should be happy I was getting it for $10. If I had known I would be paying for an oil filter, I would have gone to NTB as I had my oil filter replaced during my last oil change. The technician looked at me like I was the stupidest person in the world for only getting my oil filter replaced every other oil change. Then I attempted to use a $10 coupon at check out but was denied because "every location is different." If every location is different, and there are no consistencies in your services, why would I ever choose to give my business to any Kwik Car location?
