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October 2023 by James W.
I frequent this location a bit when I'm in the area. It's close, and I'll admit I like cruising the Stockyard that is next door. I don't know the history of this building, but it's made to look old and western like every other building around the stockyards. Walk up to the bank teller booth, and there's an old brass bar foot rest, like you find in old western saloons. Pretty cool affect. Staff is always so kind and helpful.
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September 2023 by America C.
Great customer service! I love that this location has a drive thru - really convenient (It's located in the parking garage off Bailey and open Mon-Sat).
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August 2023 by K Garcia (K)
Got a Morgage through the people at this bank. Ladies who helped me were all over the place and did not communicate to eachother. I was sooo confused who was calling me and what information they were asking from me.Also the automatically gave me Conifer Home Insurance, Horrible Horrible company. I had already submitted paper work for a home insurance we already had talked too and for some reason, we were signed up with Confier. Who does not cover anything….
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August 2023 by K Garcia (Karolina)
Got a Morgage through the people at this bank. Ladies who helped me were all over the place and did not communicate to eachother. I was sooo confused who was calling me and what information they were asking from me.Also the automatically gave me Conifer Home Insurance, Horrible Horrible company. I had already submitted paper work for a home insurance we already had talked too and for some reason, we were signed up with Confier. Who does not cover anything….
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February 2023 by Bee Eff
Set up a joint account with my wife and she did not receive a debit card for 6 months. We were told it was being handled, but it never was. We were also told we would not be charged any fees on our savings account for the first year as long as we had at least $1 in the account, that was a lie. I was told the applied fees would be reversed, so I waited a week and the funds were never applied to my account. Closed both accounts yesterday and we are taking our business elsewhere.
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February 2022 by Fatima Cardoza
One tip I would suggest when coming to do mortgage payments here know how much money you are paying with. There has been a couple of times I have had issues with that. Don’t trust them.
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October 2021 by Mirna Cruz
I definitely do not recommend it, the worst experience to try to acquire a house and we lost money and they did not take responsibility
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April 2021 by Robert Wesley Shannon
Amy McCutchen is the best mortgage banker I have ever known. She truly cares about her customers and works hard to get them the best deal on a mortgage. Amy and her team can get a mortgage lined up and a closing done in record time. She did a great job for my wife and I and I refer all of my clients to Amy.
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May 2020 by Raghav Garg
Called to get some information over the phone about my account. They gave it to me.Called again 20min later to get more information - "DEBBIE" picked up the phone and told me she can't verify me and asked me to come in the branch. because it was 9min left till her shift finished!
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June 2019 by Jessica Hart
The branch manager Ashley Smith has been rude from day one. I no longer live in the area so I can't physically go in to make deposits. The bank will limit the amount you can deposit from the mobile application. The amount they limit you on is their policy. The only person that could raise this limit was Ashley Smith and she wouldn't. Very convenient as they'll tell you to wire money which they charge you to receive. Customer service at this branch is horrendous. Their attitude is “ tough it's you're problemâ€. I would strongly suggest banking somewhere else.
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June 2019 by Kay C.
The manager Aaron is extremely professional. Greeted me with a handshake and was ready to assist me with my account. Great location. Only downside is there is no drive-thru.
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February 2019 by Sebastian Okhovat
This review is exclusively based on our experience with obtaining a mortgage through this branch.
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February 2019 by Dan L.
Used this bank for a mortgage based on prior experience with the loan officer. Totally disorganized. Duplicate questions and had to provide information for the loan application several times to different people. This bank does not seem to have organized systems in place. To be honest, I would have used another lender if not so late in the loan process. Now after the mortgage is finalized, I have to go to the branch and ask for a specific person to make the first payment. They also sell the loans to another bank. In summary, avoid this bank.
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November 2018 by patricia jones
Lecacy bank of Texas on 7th Street is a wonderful institution. The associates corrected a mistake put forth today with patients, kindness and respectfully. Highly recommend this establishment for those looking for a new home bank.
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June 2018 by J H.
Bank sucks, they use cheap debit cards that start malfunctioning almost immediately. My latest is a little over 2 months old and will oly work if they can take chip. Its a well known issue with the customer service people. Manager at the Mckinney office is rude. They shut down cards frequently when traveling and if it happens at night your screwed. Was much better when it was viewpoint. Frequent technical issues wit website and app. If your looking for a bank go elsewhere
