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March 2024 by J W
They did a good job of hiring the rudest most uncaring tax preparer. I didn’t go forward with the services because of her.
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March 2024 by Agustin Jaure
Everything went really well. I’m thankful for Ms.Nicole for helping me out with my taxes everything turned out just fine
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March 2024 by James Rutkowski
I use Liberty Tax because it's less time consuming then all the others. And they get you the best return.
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January 2023 by Tania Sanders
Taylor James professional, and friendly customer service.
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February 2022 by Bengy Sherman
They tell u they giving $50 when u file with them thats a lie. Its been a week and a half i call about it nothing dont go to the one off altamesa in ftw
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March 2021 by Paul Scott
DO NOT go to this place! Worst tax place we've been to. They screwed our tax up bad and it seems like they didn't fix it when they told me it would be fixed. Have to try to clean up the mess they made. Missed out on two stimulus checks because of this garbage. Overpriced too.File your own taxes yourself or go to someone else who actually know what they're doing and dont just care about doing the less amount of work and clocking out. I would avoid all Liberty Taxes. This is not the first bad experience I've had with these people.
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January 2020 by CaMeshia Greene
The ladies here are very knowledgeable, the service was quick and efficient. I’m leaving here satisfied. If you stop by here tell them I sent you so you and I both can receive $50.
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December 2019 by Bella Chavez
Fast and friendly
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April 2019 by CWC Accounts
Where do I begin.. the manager at this office is the most unprofessional person she hung up on me and she told me my complaint is my prerogative. She would not relate the message for the owner to call me. They filed my husbands taxes incorrectly and told him it was ok. They do not take thier customers business seriously and I do not recommend you deal with such an unprofessional manager. I cannot believe the owner would have such person running this establishment. If I could give a 0 that’s would I would give. They over charge and under deliver!!
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March 2019 by Denise Aleman
Where do I begin.. the manager at this office is the most unprofessional person she hung up on me and she told me my complaint is my prerogative. She would not relate the message for the owner to call me. They filed my husbands taxes incorrectly and told him it was ok. They do not take thier customers business seriously and I do not recommend you deal with such an unprofessional manager. I cannot believe the owner would have such person running this establishment. If I could give a 0 that's would I would give. They over charge and under deliver!!
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March 2019 by Denise A.
The most unprofessional management I've ever delt with. Since she didn't care and said if I complained that was my prerogative I'm am going to let everyone know that you should never be hung up on and yelled at by anyone especially someone that's the manager of a business. They filed my husbands taxes wrong and have not corrected this error or done anything to make us feel like it's being handled. I will be filing a report with the irs. Filing taxes wrong is a big mistake and could cost us money. All issues should be top priority especially if the staff made a mistake! I will never file here again nor will I recommend this place to anyone.
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February 2019 by Hayleigh Dawn
Staff very friendly and quick process.
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February 2019 by MJ Johnson
Best place to get your taxes done!!!
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February 2019 by Brittany Sarlow
Great staff, Great store
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February 2019 by Honey W.
Background: Filed my taxes on 1/11/2019 with Liberty Tax. Was told my refund would be DD in 15-21 days. I specifically asked for clarification on govt shutdown and EIC. I was advised "no problem". I called 2 weeks later bc IRS.gov was not showing they had received my return. I was told that they IRS didn't officially open until 1/28/2019 but that my return had been accepted the day I filed. I called again, but two different locations on 1/29/2019, 1/30/2019 because the IRS still does not show they have my return. No one at either location would help me. Called Liberty Tax at Altamesa 1/31/2019 and was told the manager would look it up and they would return my call. No call. the reason for the review: I called today 2/1/2019, and they lady that answered was very nice but again, the manager thing. I went to the shower and came out to the most tart and unprofessional vm from Carla. She stated that she had received several calls from other Liberty Taxes, that my return wasn't received until the 1/16/2019 and that no one with EIC would be receiving a refund until 2/15/2019 the earliest "just like the previous two years". It was just a nasty bitchy little vm. Well Carla, maybe you should have been straight up with me in the first place. Maybe you should have returned my calls. Yes, I am uptight about my taxes because of a previous issue but it's YOUR JOB to answer my questions honestly and in a timely manner. Never again. And yes, I've saved the vm for the BBB, Complaints at the IRS and hopefully the owner of this location. And Carla, if ANYTHING goes wrong on my return, I have zero issue with seeking legal counsel immediately.
