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March 2024 by Aiyana Abundis
Forgot to take a before pic but Brian and Cameron were able to fix our hat after a bad experience at grapevine mills mall. They let us know grapevine had overcharged us and didn’t stitch our hat the correct way. They were able to help us fix our hat the best to their abilities and their costumer service was spot on! I can’t express enough how much effort they put in into trying to help us out. Definitely recommend this location!!
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January 2024 by Rob Blume
Nice staff
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October 2023 by Gina Rodriguez
I definitely recommend this location Brian and Cameron were super super helpful! Brian you are the VMP of the day!! He saved me a lot of time with his excellent customer service!!
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June 2023 by Diane Idiabolo
I had an amazing experience at the store this. Cameron helped me and was so diligent with our order. I placed an order for about 10 hats with 9 of them needing embroidery and the order was completed in the span of less than 2 hours. The order was so complicated that I made several mistakes explaining it but they all came out exactly how I wanted. Cameron is awesome and deserves a huge raise.
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June 2023 by James Spindor
Had a great experience at this location. From day one, Cameron was very professional and helpful. Helped me pick out a great hat, and then helped me swap it out a few days later after I realized that my head was bigger than I thought. Also assisted with the creation of a custom logo, and when I brought the hat back in to have it embroidered, Cameron had it done in less than 20 minutes. All in all, a wonderful team and a great store!
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April 2023 by Alyssa Looney
I love shopping at this location! The store manager Cameron and the Assistant Manager Kawanda are the absolute SWEETEST people on earth! They were so engaging with me while choosing a hat and Cameron made my embroidery PERFECT! 10/10, shop here for the best!!
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April 2023 by Lys Looney
I love shopping at this location! The store manager Cameron and the Assistant Manager Kawanda are the absolute SWEETEST people on earth! They were so engaging with me while choosing a hat and Cameron made my embroidery PERFECT! 10/10, shop here for the best!!
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January 2023 by Deanjoce
On Google it shows they’re open until 9. Got there at 7:45 and it’s locked up. Totally wasted my time
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September 2022 by Queenie Kerubo
I was at this particular store on 09/02/22 to return/exchange item and was spoken to in a very condescending and demeaning tone. Subpar customer service. Kindly review customer service policies.
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July 2022 by jaziel villegas
I had the most racist cashier person on earth she was rude and just because I love my hats I pay for what I got cuz other way I would’ve walked awayI don’t know and I don’t care about her name but the receipt is this
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April 2022 by Walter Miller
Here at 6:40 on a Friday. The entire mall is open, but Lids doors are locked. We came only for this store. How frustrating!!!!
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October 2021 by Aaron Pruitt
It is the worst experience I have ever had at lids. Says they r open but this is the second time I have come and they r closed after I paid and never got a text message after waiting 2 hours and I have always been a loyal customer
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June 2021 by Matthew Allison
Great place to pick up a New Lid
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June 2021 by Tim Alleman
They don’t answer the phone.
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December 2019 by Zach FESSENDEN
Excellent service and amazing prices
