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January 2024 by Ivana Leal
Truly love this Madewell! I’m someone who likes to walk around/see clothes in person. I was finally going to invest in new jeans (after a c section and then COVID) the employees couldn’t have been more helpful! They made me feel very comfortable explaining my situation and pulling different styles. I was surprised with the ones I loved the most! They were ones I’d never pick for myself, but looked amazing on. I now only go in (this) location when buying anything from Madewell.
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December 2023 by K J
My visit to this store was a good experience with a friendly staff.
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November 2023 by Laura Behring
Thank you Madewell. I am obsessed with your fairly priced quality accessories. The employees at this location are stellar. Ashley and everyone will make you feel very welcome!
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October 2023 by Mary Castillo
I’m 47 and dislike shopping. I had a very good experience at Madewell on University. They were patient and friendly as I tried on numerous jeans. I would be happy to go there again. Thanks to Ashley for being a gem and helping me pick the perfect jeans x 2.
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September 2023 by Linda Addison
I was shopping with my daughter-in-law and she purchased a lovely vest. We have been looking for a while for one just like that so it was nice to find it.
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June 2023 by Kaycee Wells
Beautiful store! The associate was very helpful and let me look but answered questions when needed.
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November 2022 by Olivia B.
Madewell is my favorite store. Each time I come to this location I'm greeted with such a warm welcome and help. Most recently, Maddie helped me with finding what I was looking for and giving me the up to date pricing on a sweater that was marked wrong. She was truly so kind and so helpful. Thank you, Maddie!
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October 2022 by Karim A.
Molly was super helpful. She provided an amazing customer service experience.. Ask for her and you won't be disappointed. Thank you Molly!
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September 2022 by Sarah M.
Had the worst customer service experience ever at this Madewell location. Every worker in there gave me the dirtiest looks and were extremely passive aggressive as well. I would NEVER shop at this location ever again and have already told my friends to stay clear as well. I am not someone to take sass from women double my age and thought their attitude was very inappropriate. Stay clear.
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January 2022 by Kendall S.
Oh, Madewell, you and your clever little name.... I like this store because it's truly so simple.. it's casual every day clothes that are made really well. Every piece you buy is soft and durable and trendy and fresh. From jeans to basic tees to sweaters to breezy dresses, you'll find something you just must have, I'm sure of it. I really wanted to try on a few pairs of jeans when I was last in here but the little store was quite busy, I was feeling a bit crowded and ready to leave! I'm definitely gonna go back though because I need some jeans that can actually last a few years and Madewell has so many cute styles.
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August 2021 by jillian swander
Employees at this location are awesome, they spent so much time with me, showing me new things and explaining sizing etc. Such a lovely experience!
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October 2020 by Marykate Gaf
So happy with my visit to Madewell today! I’ve heard only great things about their jeans. So, I decided to make the big purchase today. Little did I know they had so many options. I usually never ask for help but Julian helped me find the perfect jean. She was so helpful and spent a good 10-15 minutes talking over how my jeans fit and running to get me new sizes. Also, you can donate your old jeans and they will recycle them!
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March 2020 by Eric Jones
Great place to shop. Awesome team. Products and options good too.
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February 2020 by Alice Ashbrook
Always love this location!
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November 2019 by Camilla Johnson
Visited the store today. I came in with a few screenshots of jeans I was looking for. I honestly thought no one was going to help or greet me, until an employee asked if I needed any help, after 10 - 15 min. of searching for the jeans I was looking for. I hear a couple customers greeted that came in after me, so it made me feel like I was ignored for whatever reason. No one checked on me when I was trying on my options and I needed sizes replaced. I’ve been to this location in the past, and the customer service has been wonderful. It was the worst experience, service-wise, that I’ve had at this location. I love Madewell, but if I’m paying more for clothing (Madewell is not considered affordable by any means), I expect to have good customer service. I also noticed on my receipt a name for an employee who helped me, when I was never asked at check-out if anyone did.
