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March 2024 by Kenneth Johnson (Don't Stop Listening)
Awesome atmosphere
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March 2024 by Barbara Guerrero
I splurged on my very first facial for my birthday and it was amazing! I thoroughly enjoyed it and was very satisfied with my results. The front desk staff was very friendly and helpful. Kelly performed my facial and was so sweet and talked me through the entire process. I’m very interested in the monthly membership but want to try a massage before I commit. Will update this once I do!
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November 2023 by Michelle Hill
Will NOT be returning. I arrived early as advised but was taken back late. The chemical peel was supposed to be an hour but she was done at least 15 minutes early even though I did add-ons. She was nice enough but graded my peel by how much I "felt" it on a scale of 0 to 10. I never got beyond a 1 but my results were not even that. Everyone who I know who got a chemical peel actually PEELED and saw beautiful results, hence my interest. I did not and its been a week. All I got was some clogged pores from all the goop in the aftercare kit. She said we would do the "stronger" one next time but there wont be a next time, at least not here. I tipped her so in all I paid $250 to get no improvement but to acquire 2 pimples. Every FACIAL Ive ever gotten was cheaper with better results. Go somewhere else.
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September 2023 by Kalena Law
Canceled my scheduled appointment without notification.
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September 2023 by Domaa Dansby
Love Tyrone he is very nice and polite
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July 2023 by Holly Boyles
Ty the business manager is amazing! Very personable and hilarious, had to sign up for a membership. Ava does great facials! So relaxing!
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July 2023 by Terri Gilmore
I greatly appreciated Ty and his staff getting me switched over to their location. I felt like a new woman after my massage today. Would recommend this ME location to anyone.
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March 2023 by Becky Bell
I came into the store on 11/27/2022 (since the manager failed to contact me) in regards to canceling my account after the 12 months. I was told there would be no charges after this date but 12/7/2022 rolled around and I was charged once again since it takes a full 10 days to cancel account. Got my January credit card statement in and once again I was charged after I canceled my account back in November!!!! I’ve never spoke to a manager on the phone when promised and got a very rude and hateful gentleman when I came into the store. I’ve disputed the charges from Visa and demand a manager or higher up to pick up the phone and call me first thing when open. I’ve had nothing but terrible service from your location hence the reason why I cancelled. I was also told I was emailed paperwork to cancel but never received anything from ME. I should have not been charged in December and especially not in January.
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December 2022 by Katie Bell
I had to cancel my massage appointment this morning due to there being a confirmed tornado in the area. I called to reschedule and they told me that I would only be granted half a credit when I rescheduled because the cancellation happened within 24 hours of the appointment.This is so ridiculous. Do you want me to risk my life to get to the massage appointment? I can’t help severe weather patterns.I’ve been going to this establishment monthly for almost an entire year and I don’t think I’ll be back.
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December 2022 by Joshua Wilson
Do NOT go here! I still have my contract from Oct 2011, and they keep violating it.1. Contract says I can transfer if I move more than 25 miles away. I moved to a different state in 2013, they refused to transfer. I now live over 60 miles away and they still refuse to transfer.The local ME that is near my house wants to charge me a market "upcharge" to use my massages here, since I'm a member of another location--a location that won't let me transfer.2. They REFUSED to pause during Covid without charging me. I have lots of unused massages as a result.3. They changed their rules to keep me from transferring them to other people without paying $10 EACH, ANNNNND they will only let me transfer ONE per month, and not to the same person more often than every 6 months!4. If you want to pause your membership to use some of your huge backlog of massages, they will charge you a monthly fee to pause--oh and you wouldn't be able to use your backlog! You have to keep paying, or you lose all the massages you've already bought!5. Nobody will help you. You can't get anyone with any authority on the phone or email. You'll wait and wait and keep following up and get nothing. Eventually, they just have front desk people contact you and say no.If you're willing to throw some money at filing a lawsuit with me, get it touch with me.
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October 2022 by Erin Rhodes
This place is absolutely horrible! DO NOT GO TO THIS LOCATION! Screwed out of 200$ for a membership I didn't even ask for. And now won't do anything about it. They deserve no stars!
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May 2022 by Danielle Bouldin
Had an appointment that was scheduled around 2:30pm on April 25th for Monday May 10th for 5pm. When I didn't receive a confirmation text I was concerned so I called before heading over and low and behold I was told I was not in the schedule. Someone else had the time slot I was supposed to be scheduled for.This isn't the first time this has happened between this location and the Parkwood Hill there have been numerous scheduling issues or last minute cancelations in the several years I have been a customer. I wasn't offered anything for their mistake as I was supposed to get a free enhancement with it being Mothers Day, at least that is what I was told the day I made the appointment. I am stuck trying to find another time that I can fit into my single mom schedule which is very hard for me to do. I cannot wait to use up all my credits so I can find somewhere else to give my business too.
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April 2022 by Teresa Butler
Worse customer service at Alliance location. Went up in price and call to cancel and went through everything that they said to do. Did cancel it and is going to charge me for another month. Management was VERY RUDE. Also still making people wear a mask in the middle of March. So done with this place. If you do sign up DON'T USE THIS LOCATION!!!
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March 2022 by Ana Barragan
LOVE the massage therapist & the people. Sadly, on 3/8/2022 I was denied service because I had my 9 year old daughter with me. It's NEVER been an issue until today. Not sure if its new management but I'm gonna have to go to another Mssage Envy that's further.
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March 2022 by Gysenia E.
I wish I had read the reviews before coming here but I had such a terrible customer service experience by the assistant manger! I had scheduled a 90 minute massage with someone I will not name but she was terrible, and I felt completely uncomfortable to the point that I ended the massage early because I could not bare not one more minute being in absolute torture. When I addressed it to the front desk receptionist, she was apologizing for the experience and wanted me to speak to the assistant manager. The only thing that I wanted to address was the lack of training and organization between the masseuse. But to my surprise the assistant manger was completely unprofessional and uninterested in what my concerns were. She continue to defend the masseuse and tell me that it's not my style of massage. When in fact, I stated that I wanted a medium pressure and relaxation which were both not given to me. She then told me she would put it in the notes for the next time that I come in... which is d*** when it clearly states what my desires for the massage were. I then told her I will not be continuing with this location. She was unfazed and did not care. I loved the front desk receptionist and she attended me with such care and kept her professionalism. She should definitely be the assistant manger rather than that other woman. I am completely disappointed with the service and will NEVER come back to this location!
