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November 2023 by N H
The staff was very helpful and welcoming. The rep, Emma was very knowledgeable about mattresses. She helped me find the perfect mattress for a big guy. Awesome service would recommend.
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November 2023 by Alexa Butler
Loved Emma!! We seamlessly got everything order but also had fun chatting! I’d been researching the mattress online before coming into the store and she still had knowledge about it I didn’t know. Highly recommend for an easily and friendly purchase!
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September 2023 by Tim M
From the moment I walked into the store, Emma, the store Manager greeted me with courtesy and the utmost professionalism. She dedicated her time and knowledge helping me find the mattress that was right for me. As it turned out, Emma actually helped me with a previous purchase with Mattress Firm via another location. She took it upon herself to contact the other locations manager and helped me rectify the situation. Unselfishly she did that when she did not have to do so. Emma's knowledge and dedication to her job is of the utmost quality. If you are in the market to purchase a mattress I would highly recommend that you visit Emma and her store. Dixie is also very knowledgeable, professional, and helpful. Thank you, Team.
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September 2023 by Stephanie Hunt
Emma at the Ridgmar location was fantastic. She was very patient with me letting me try several different mattresses. Asked me my issues with my current mattress and showed me mattresses that would be best. I found the one I wanted but had to discuss it with my spouse. I said I would be back on the weekend. She didn’t pressure me or send me a bunch of emails or text. I came back that Monday and told her I needed something a bit less expensive. We looked at several different ones and even worked with me on the original one I wanted to get it a bit closer to my price range. I cannot wait for my mattress! I will definitely be back for future purchases from Emma! This location is near my job but there is a closer location to my house. I would for sure come to this location for the customer service alone!
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September 2023 by Joy Crocheron
My shopping experience with associate Emma at Mattress Firm at Ridgmar Mall was great. She listened to me, answered my questions, and helped me select the best mattress for my needs and budget. I will recommend Mattress Firm and associate Emma to friends.Joy Crocheron
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September 2023 by McKenna Langley
I came in with every intention of heading to the clearance outlet after as I passed this store on my way there. However, once I got in the store manager Emma was incredibly kind, knowledgeable, and quick to get me exactly what I needed. All at a great price since I was able to take care of advantage of their Labor Day sale. Will definitely recommend this location and Emma to anyone I can!
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August 2023 by Mkbrandar
I needed a new bed and I wanted to lay on it before I committed. I had a great experience at Mattress Firm Ridgmar!I was able to talk about my wants and needs, try the product, order, set up delivery and pay for my bed and frame in under an hour.The bed was delivered in the next couple of days and the process was perfect!I got a call and was booked for the delivery, they showed up during the specified time, set up the new bed, hauled off the old bed and out of my house is less than an hour!!My new Sleepy hybrid on an adjustable base is sleeping perfectly.Great job Mattress Firm!Now, make the legs longer on your basic adjustable bed frame or offer options for your customers, and really make my experience over 100% amazing!
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August 2023 by Connor Fifer
If your looking for a mattress come see Ross!!! Very friendly and dedicated to finding the right deal for you! Ross was very patient and understanding of any changes or adjustments needed. He made the experience very pleasant. Most definitely will be back for future purchases!
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July 2023 by Sydney McDonald
Ross at the West Fwy location was absolutely amazing. He was friendly and genuine and went above and beyond to find me the perfect mattress and base to fit my needs within a price point I was comfortable with. No haggling or negotiation was needed because he made sure I was getting the most bang for my buck and made sure I was happy when I left. He did not disappoint! I’m excited to get my new bed set up and I highly recommend this store for all your sleep needs!
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July 2023 by Wolfgang F
Had a great experience purchasing two mattresses from Ross. He was competent, patient, friendly and got me great pricing. Ross really worked with us to get the best deal on two beds, mattress protectors and delivery! He was able to provide clear and concise information on all financing options too. This mattress firm was clean, well maintained and had a great selection of beds to choose from. Highly recommend
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June 2023 by Matt Mox
My girlfriend and I showed up, 30 minutes before they were scheduled to close on a Sunday night. The sales associate was busy closing a deal so we walked around and waited until he finished.Checking the time, I knew this guy had less than 20 minutes left on his shift. We introduced ourselves and his name was Ross. First impressions were thrown out because this guy put me and my girlfriend at ease. Didn’t try to sell us anything and spent the next 45 minutes making sure we made the right decision about what kind of mattress we’d be happy with. Thought it was a purple mattress but it turns out it was a Sealy and this guy wasn’t pushy, wasn’t trying to swindle us, just wanted to give us the best options for us while we browsed.He was kind, funny and professional with us. Patient when we spoke and listened as we talked about our problems sleeping to put us in what will be our greatest bed.Won’t be back unless we talk to Ross. Highly recommend this man to anyone I talk to. Thank you Ross.
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June 2023 by Neil Myers
I am writing to convey my gratitude for the excellent customer service I experienced from Emma. On 6 June, I visited Mattress Firm at Ridgemar and was lucky enough to encounter Emma. Throughout my visit, she was courteous, helpful and went out of her way to ensure that I found the perfect mattress and that all my needs were met.Emma provided a level of service that truly exceeded my expectations and made me feel valued as a customer. Please pass on my appreciation to her and everyone at Mattress Firm that works hard to provide outstanding customer service.
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June 2023 by Cheri Fountain
Ross was AWESOME, when one thing didn't work he did something else. Today is Memorial day & I received a nice discount and was able to pay cash for my mattress. I also have a 10 year warranty. The lady that was there was very nice as well. There was also a young military employee who was very friendly. This is where I will continue to shop and send my friends and family. Thank you Ross
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June 2023 by colin bartlett
Honestly my wife and I went in to this store looking to just try out some mattresses and were blown away by the customer service from Dixie and Ross. We walked in and were met with the utmost kindness and product knowledge. This will definitely be our store for any and every mattress purchase in the future. We are very happy with the financing we got a great Memorial Day sale. So thank you again Ross and Dixie!!!
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June 2023 by Connie D
Extremely knowledgeable sales persons, without being pushy. They have mattresses for every budget. I am very confident that we made the correct purchase.Update: The Mattress Firm delivery truck guys were efficient, professional, informative, and friendly.