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January 2024 by emma garcia
i came in to pick up my fur baby and he came out flinching a lot and looked traumatized , i asked the front desk lady (short bob like hair and another lady who looked similar to her was up there) if i can speak to a manager to see if anything happened and she told me the dog did fine and the manager was too busy to speak to me about a situation so small. i do not recommend boarding your dog here. i view my dog as my son and it breaks my heart to see him leave and then act at home as if he’s scared every time we come around his face, we took him to melissa’s before and he came home happy and that’s why we trusted to bring him back but im honestly just heartbroken. All i wanted was answers and i feel like the lady at the front really broke my trust towards this place with how rude i was treated when all i wanted was to speak to the manager. it makes me feel degraded and just because my concern isn’t as big as other peoples i still wanted answers.
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January 2024 by Lori Bradley
We have been here multiple times, no issues. I called this AM to get my dog in for a normal grooming appt and first they couldn’t find records for us ever being there and acted like we weren’t in their system. Then they refused us service cause my dog only gets her rabies vaccine. Very disappointed.
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December 2023 by Destiny Anbar
Melissa's Prestigious Pawz is an absolute gem! My fur babies always receive top-notch care and grooming that surpassed all my expectations. The staff's professionalism and genuine love for animals were evident from the moment we walked in. The salon's cleanliness and attention to detail were remarkable. My dogs came out looking and feeling fabulous, and I couldn't be happier. I highly recommend Melissa's Prestigious Pawz to all pet owners seeking exceptional grooming services. Their boarding is also exceptional! They take good care of them and always play with my 2 dogs during their outside play time. I’ve been coming here for 3 years and I am always satisfied. I now have my mom brining her 2 dogs here for grooming and boarding.
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December 2023 by Robin Paterson
Great staff!
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September 2023 by Natalie O'Connor
Our dog Bo has separation anxiety issues when it comes to us leaving him behind anywhere away from us but the team at Melissa’s Prestigious Pawz goes above and beyond making sure that Bo is safe, at ease, and having fun during his stay. When we first started boarding Bo here, he wouldn’t eat. So the employees contacted me to discuss options to help them find a way to get him to eat. They gave him extra lovings and he ended up eating for them. We drive 40 minutes one way just to board him because of the care they provide to him. Thank you guys/girls for giving us the peace of mind of leaving our Bo.
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August 2023 by Randi Roppolo
This is a lengthy post, so please bare with me.If I could give zero stars I would. I brought in two of my fur babies. Was never given an estimate before their appointment nor was I give any details at drop off, or after I picked them up. Once I arrived I was able to take one to the car, came back in and was then told I need to meet her outside to pick up my other one bc he was growling and they were not going to handle him any longer. Mind you my pups do not have any aggression to people not to each other. My poor pup was scared to death standing on the corner barking and ready to get out of that awful place. There were feces all over the yard, they had just watered before, so he was muddy, and this was right after he was freshly groomed. After I got there the car, I wanted to see what I was charged. I was stunned that I just paid $484 dollars for two dogs, I called up there right away to get a break down per dog, no one would answer, so I felt like my calls were being screened by this point, I then called from my daughters phone and they allied me right back. I explained the situation and was told Melissa would need to call me back. Which she did, I was asking why I am paying $242 per dog, when there was no communication of what the charges were. She proceeded to talk over me not giving me a chance to speak, tempers flared due to her poor communication style. She told me there was a charge for each dog between 70-80 dollars for defatting, I have taken 4 of my Spoos to this establishment for a couple of years and have never been charged this, she then told me that I was only charged 120 per dog for groom. I kept asking why I wasn't contacted to let me know that there would be an extra fee charged? She couldn’t give me a straight answer I kept trying to get an answer and she kept dodging it and telling me how matted my pups were. All I was trying to do was get to the bottom of why none of this was communicated to me prior at drop off. Melissa does not care about mine or anyone else’s fur babies. When she was trying to calculate my bill the look on her face was even surprised. I should have asked questions then. She would rather throw in fees and turn it around on the client. If I had done my research prior, I would have stayed away from this groomer. She did not once tell me thank you for my business. Stay far away from this place and read the reviews, they are there for a reason. At the end of the day it was about communication and how my dogs were treated. Which was poorly. The image of my dog standing in the corner of their fenced in yard is something I can never forget. He was scared to death. Again do your research before taking your dogs, to groom, board, or train. Very disappointed customer.
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August 2023 by Ron Jones
We have been to several groomers.Melissa Prestigious Paws is by far the best. Great service, very friendly and caring staff.Most importantly our pups love going there.
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July 2023 by Bob Jones
Had our puppy boarded for 10 days! Was definitely scary to leave her for the first time but Melissa's did just great with her. Will definitely use again for future stays
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June 2023 by Hayley Sample
We love how welcoming and friendly all the staff are at MPP. They truly love our dogs and take the best care of them when boarded. Our dogs got baths/groomed while there this time and they look and feel amazing. Thank you Melissa and staff for all you do for our dogs. ??
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June 2023 by Tom Warfield
Gave us a quote and then went from $85 when picking up to over $500.See the Yelp reviews! Yikes. How sad this place is in business still.Said they would call us when dog was ready to pickup. Never called. I called four times during the day and no one called me back.Informed me that the dog was puking and crapping so they had to bath her three times.Not one phone call to tell me the dog was violently ill.Avoid at all cost. Speaking with owner too so not a confusing issue.
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May 2023 by David Clements
Watch for extra charges. I told them not to do grooming and they added it any way. Also had tick treatment and charged extra for 300$ for a “tick bath”. Go elsewhere.
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May 2023 by Jennifer Nelson
I have groomed my Bichon-Poo 18 year old dog at Melissa’s for several years. My baby has MANY tumors and old lady warts. They always are so careful to not cut her. That is very hard to do. I also have a Cowboy Corgi puppy. They cut and dremel her super sharp nails. What a difference they have done with her nails! It is always a friendly atmosphere and I love all the cats that live there! Prices went up more than i expected but inflation is happening everywhere. I am boarding my baby for the first time ever tomorrow and I know she will love being there. ❤️
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May 2023 by Mary Blue
Took my English Mastiff for daycare at Melissa’s Prestigious Pawz. Staff was very friendly and welcoming. When I went to pick her up, they showed me pictures and it looked like she had a great day, she came home tired. Can’t wait to take her back and will definitely be boarding in the future.
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April 2023 by Jennylynn Warner
This is one of the best places, to bring your fur baby. The Groomers are amazing! They have such a special way of caring for your fur baby, attention to detail, so much love goes into the way care for them. They have an amazing staff and offer Daycare where they your fur baby can come and play. The Boarding facility is great they have excellentkennel staff there trained to care for all your fur babies needs.
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April 2023 by Lynn Coin
My babies enjoy coming here, their daycare is amazing. They love to go play with all their friends. I always get my babies groomed there and they all have an amazing way of grooming them so cute. When I board them I know their kennel technician's there always care and love them greatly! Thanks so much for all y'all do here!
