Metro by T-Mobile provides phone service and support. Staff members are described as helpful, professional, and patient, going above their duties to assist with transferring phone numbers and switching service. They are noted for being kind, respectful, and informative. Some reviews mention employees taking extra effort and time to listen and help customers all the way to the end. However, other experiences report issues with inconsistent fees and a lack of assistance with account problems after fraudulent activity, describing this as unprofessional. The store aims to help customers from behind the desk.
If Jesus took care of us very well, we changed lines and the whole process was actually very easy.
August 2023
Nancy did a good job being prompt in her service and very informative. Thank you for taking care of switching my service and your pleasantness.
May 2023
The worker started off charging $80 then when I didn't have that he went down to $50 then I didn't have that $20. Very selfish and not professional. You shouldn't have to be exposed to employees making it their own rules.
