Metro by T-Mobile provides phone service and support. Staff members are described as helpful, professional, and patient, going above their duties to assist with transferring phone numbers and switching service. They are noted for being kind, respectful, and informative. Some reviews mention employees taking extra effort and time to listen and help customers all the way to the end. However, other experiences report issues with inconsistent fees and a lack of assistance with account problems after fraudulent activity, describing this as unprofessional. The store aims to help customers from behind the desk.
