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February 2025 by Michael Reed
I went to the authorized dealer at 601 Allen avenue in South Fort Worth last December around the 20th. My phone at the time was completely broken and I was trying to get a new device and transfer my existing Metro number to it. I really did not even have the $250 I had planned on spending at most for a new device but I ended up paying $435 all in all for a Samsung Galaxy tablet and a moto Edge on a new account with a new number.
I had just paid the bill on the olds line so I made sure that it would be credited to the new account which, thanks for small miracles, it was. I made myself at peace with the purchase because a new device was sorely needed and both devices are far faster with far more memory than what I've had previously. Not to mention, the associate told me I would be able to make calls and text with the tablet as well. I couldn't even before it got suspended.
I just paid $85 for the first cycle since the purchase, thinking that I was paying for two lines on this account. I have been receiving text messages from Metro saying "a change has been made to your account. Please pay.... By the 18th to avoid disconnection". Honestly other than the 18th being my due date for the old account, I paid no mind to the texts.
Here it is the 20th of January and I have been on my tablet browsing and streaming all day. Suddenly, pages stopped loading and I started getting 'offline' errors. After resetting the network thinking that would help I ended up starting a chat with MetroPCS to troubleshoot.
So I found out that the tablet is not associated with my account, the amount I paid was solely for one line. So, the tablet is associated with an account belonging to someone named Benjamin. The associate sent me one time passcodes three times two of which I texted immediately back to them seconds after receiving them, only to be told the codes were incorrect or expired.
The matter was escalated to a supervisor name miro who did nothing extraordinary that the associate had not already done. Since I was not able to give them a viable passcode they were not able to access that account to delve deeper into the matter. I'm already pissed! the ending go-to recommended next step is go to the store in person as child support cannot help me if they cannot access the account.
... Whatever! Somebody better fix this, is all I have to say. But, if they can do that kind of shady bull once, they can surely do it again, and, I highly recommend you don't deal with this particular location.
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January 2025 by Angel Starlett
601 E Allen MetroPcs, employee, was supposed to turn my phone off. I went into their store, I asked him to turn my phone off, he said it would be turned off in minutes. My phone is still on. I cannot use that phone number because my phone is broke, and I could not afford to transfer. So I took a deal and getting a new number. I do not like that the representative lied and said it would be off in minutes. He was very rude, and very unprofessional.
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October 2024 by Karlene Robinson
Metro by T-Mobile on 4077 E Lancaster ave
Has the worst customer service, all they care about is selling you something new or missing leading you!!!
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September 2024 by Alejandrina SANTILLAN
Good and friendly employees
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August 2024 by ANDRES collantes
Excellent 👌 services
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March 2024 by Huicho Arriaga
They don't serve quickly like in other branches ?
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July 2023 by Leslie Lewis
Excellent
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June 2023 by Rami Shabana
Long waiting time
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November 2022 by Ben Gaffield
Return policy only posted in Spanish. Would not take phone back 24 hours after purchase despite not setting phone up correctly. “Go to the Apple Store for help”
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September 2022 by Linda Lopez
Not same as before she had one one there but still seem to bothered by me coming so I went to another Metro
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July 2022 by Tweety Angwenyi
Run and pay more for less of a hassle
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June 2022 by Liz Franklin
She waseverygood at her job
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March 2022 by Nathan Martinez
Zach and Blanca great customer service!!
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February 2022 by Jessy Zumaya
Stopped in today to inquire about new services I was helped by Ignacio a very professional and knowledgeable person. I highly recommend this store . They are polite and awesome
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February 2022 by Mr. howard
The mobile rep Ignacio was very helpful and perfect.he knows what he's talking about. He knows a lot about mobile phone's. I highly recommended any one to come see him.if you are looking for good customer service
