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March 2023 by Naomi Franco
Rude customer serviceThe ladies seem to be bothered when you ask them a question even to buy something. They answer you rudely
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March 2023 by Samy
We went yesterday afternoon about half an hour before closing and the woman who was there was very rude and very negative about everything we were requesting. She denied us activating an account with five iPhones (what was her problem if we did it? We were going to pay And also when we said it was okay and we would grab the other phones that were on promotion for free and then we would activate our own devices he said that they didn't have to tell us that we won't sell them to them that way) ?? That has nothing to do with her if we are the ones who are going to pay for the activation and we all have the right to carry our own phones and it is something that customer service also gave us in favor of again they apologized for the terrible attitude of that woman . I do not understand her bad attitude and she said that it was not possible that they only accepted two iPhones per account to which she lied because today I spoke to customer service and they apologized for this woman she said that is not true and that this woman lied to us so Which one am I reporting this to whoever this information is useful to, don't go to that store, this woman is not helpful at all.
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July 2021 by Luis Garcia
The guy that was there Monday morning had quality service. I was being a hard customer . Over all . Glad he was able to provide customer service Thanks.
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October 2020 by angeles garcia
They have bad costumer service. Employees did not attempt to help at all.
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September 2020 by Laura Perez
Was having issues processing my payment through the metro app and I went into the store and the girl was nice enough to help me out and she also helped me out with other issues I was having with my phone... recommend you ask for Karla. Very helpful!!!!
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August 2020 by jose de la cruz
I had broken my phone and I needed a replacement phone ASAP! I completely forgot my account pin and everything. The rep was nice enough to reset my pin and activate my phone. She was very helpful!!!!
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July 2020 by Lupita Perez
Very bad Service theres a lady that dosent like selling phones and is very rude and disruspectful
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July 2020 by Emily Paredes
I would like a number for complaints and claims,the employees are very rude and always try to humiliate you, they really shouldn't work there.
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April 2020 by Oscar Sallgado
Zero costumer service bad location typical mexican brats with attitude. No managers around typical asian dude in the back selling cheap cases from harry Hines Shame on you T-Mobile
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April 2020 by Rebekah Hadley
Gave my info out without my permission
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November 2019 by Salim Ali
Very bad customer service. Rude and disrespectful.
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October 2018 by Genaro medrano
I bought a phone and a case at this location. The case selection was not that great. So I picked the best looking one from the higher priced cases. It lasted a few hours and started coming apart from just putting it in and taking it out of my pocket. I tried to get an exchange for a cheaper gel case and they would not help me. I was told I'd have to buy another case at full price. My suggestion to you is save your money and buy a quality case from Amazon. The phone is great by the way.
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September 2018 by Aron K.
Absolutely ZERO stars of I could. This is supposed to be a corporate store but yet, multiple times I went there looking for phones and chargers, and both times had none, plus the staff was rude and professional. What happened to customer service? I'm so glad I shop at this store.
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July 2018 by Lorena Martinez
I like this place because the store is clean and the personal is really nice and they take the time to help you with your phone or any other type of business you go in the store for😄
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December 2017 by Kevin Mills
It's alright, you just have to wait forever for customer service sometimes. I've left a couple of times from waiting too long!
