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February 2024 by Jessi Delgado
Be cautious when going here. They’ll charge your card more but give you a receipt with a lower amount paid. Scam. We can remember the guys name but it starts with an H
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September 2023 by Emy Morales
A horrible experience in that store. I just went to pay for my phone and they had me 30 minutes to do it, which they added two tablets that I don't have and much less asked me if I agreed. VERY BADLY
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May 2023 by Jennifer Johnson
-5 stars. Went in for a simple 'change my number' request and was told that I get a free TCL 8 tablet for being a loyal customer of 10 years, only a one time $15 charge.Was then charged $15 the next month and when I called for more info, I am paying $15 additional a month for the service of the tablet. I go into the original Metro store to cancel this added line since I already have internet service with a different provider.The guy in the store told me he did not have the 'access' to cancel any lines. Told me I needed to call customer service to cancel as they are the only ones with the 'access'.Long store short, spent half a day with 3 different customer service agents (the metro guy hung up on the first one) to be told that they could not cancel on their end due to an error and that I can go to ANY metro store to cancel as they have much more access then customer service line does.I will be cancelling ALL my services due to this horrible, time wasting experience which i'm still trying to have resolved.
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May 2023 by Zechariah Anger
Liars. Do not come here.They're like the dirty car salesmen at a sketchy dealership
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April 2023 by Natashia Jones
My whole experience was awful. I've been a metro customer for over a decade never been treated as just a sale. I came in with my old broken phone and was made to get a new number because I didn't have two lines for myself, which I think is silly since it's just me why would I have two lines. Ive have had the last phone number for 3 years and broke a couple phones and never had to get a number.since it was been awhile for me to get a phone I was looking at the upgrades which I was no longer qualified for because I'm being made to change my number get a whole new account again. He was doing retail price and throwing "discounts as an employee " he said to make me feel better? Which I didn't have money for retail price. I was looking for and upgrade not a downgrade which what I had to accept due to not having enough founds. Now I'm having to change everything to new number and I can't operate with a 5g network. I was forced to get a 4g phones and now what I do for work the fast network I needed I can't get. I'll be leaving metro once I get my month of service. I'm very upset having to get a whole new account again. Unfortunately I have to at least put one star to post. Otherwise 0 don't go here. Metro normally doesn't make you lose your number if you have only one line and you break a phone. Who hasn't broken a pho e. Should be able to just upgrade? Or am I wrong?
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April 2023 by Nichole Morris
The gentleman that has been in there the last couple times I’ve been in is wonderful. He’s very helpful, very nice, and will do what he can to help you with any problems you may have. I witnessed him help another customer today and it was amazing. He’s great.
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March 2023 by D Son
Go to a Different Metro Pcs, guys can't help Always out of stock expect for what "Phone" they are trying to push that month. How convenient.
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August 2022 by Stephen Brown (Hooper)
Came in to transfer high security account line from one phone to another, as it wasn't working through the online portal.Was told my only option is to call 611, and then after calling and holding, told an in-store option does exist - but for $25.Why even have a storefront?
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May 2022 by Patricia Loyd
No Data. I was a Sprint customer for 10 years who wanted a new phone. I ended up with 3 lines and no data. I couldn’t get emails, couldn’t use the navigation couldn’t use the internet. $140 a month for just calls and text. I went back to the store paid 2 restocking fees since I thought it was the phones. The data worked for a day went back paid another restocking fee since my husband didn’t want anything to do with t-mobile. I spent 10 hours on the phone with customer service in one week trying to resolve the issue of no data. It worked for a week now I’m back to square one with no data. As a realtor I need to use the navigation and have access to the internet I don’t think that’s too much to ask? Today I was in the middle of no where trying to get to my daughter and I had no service to navigation to her. They still haven’t fixed the issue and I have houses to show tomorrow and have to use a paper navigation and I can’t switch companies until I pay off the phone since I have to keep my phone #
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April 2022 by Bea Washington
Poor customer service waited almost a hour just to make a payment.
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March 2022 by Keylan M.
Walked in the before they closed in 30 minutes and was greeted by a rude gentleman named Nathan. Not sure why he holds a manager position when he acts and looks super unfriendly and like he doesn't want to be there. After telling him my situation he still didn't look concerned or wanted to help just told me I need to take it back to other provider for my needs. Didn't even thank me for coming in or say bye. Horrible customer service will never be back again while he's there.
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February 2022 by Jose Ingles
The GM Nathan and Monica took care of an issue that a different store on 307 n st, Keller, didn’t want to take the time to resolve
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June 2021 by Hank Stetson
The man helped me and I got a new phone.
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April 2021 by Ashanti Butler (Abutler)
My wife and I had purchased some phones the other day at a different location, the customer service representative at that store was unable to get our contacts, files and pictures transferred to our new phones. We came to this location and ad soon as we told the retail manager Nathan our dilemma almost IMMEDIATELY he had our issues fixed. Nathan is very knowledgeable, patient and just an awesome asset to this establishment. All of our phone needs will be conducted with him. Thank you Nathan!!!
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March 2021 by Ashanti Butler
My wife and I had purchased some phones the other day at a different location, the customer service representative at that store was unable to get our contacts, files and pictures transferred to our new phones. We came to this location and ad soon as we told the retail manager Nathan our dilemma almost IMMEDIATELY he had our issues fixed. Nathan is very knowledgeable, patient and just an awesome asset to this establishment. All of our phone needs will be conducted with him. Thank you Nathan!!!