-
December 2023 by A P
Wanted a bank with real physical branches. They're pretty good at addressing long lines/waits when they happen, but it's usually not too busy. Quick friendly service. No drive through, there's a walk-up atm outside. Easy to get in and out of parking lot, there's a traffic light
-
November 2023 by Neisha Belle
This is the worst atm machine ever! Times where I’m making deposits and it constantly spits money back out. You try again, it accepts maybe half of it and spits the other half. It takes literally about 5 times to fully make your deposits if you have about 20 bills
-
September 2023 by Megan Jost
Very good bank. Always very helpful and people who work there are always very sweet
-
June 2023 by Deborah Freeman
Favorite place to bankGreat knowledgeable,efficient and courteous staff.
-
February 2023 by Danyelle Tilmon
Terrible customer service. A representative had me patiently waiting for 45 minutes just to get a document signed and then when finally called was told I could not be assisted and a “special” department needed to complete the form. Remind you, the form that was needed to be completed has been done at the same branch location before. There is way too much inconsistency with the information that is given between employees & consumers that are investing their time & money into this bank.I will be moving my money elsewhere.
-
January 2023 by Nancy Wheeler
I have to say banking with Navy Federal has been the best by far to bank with. From the moment you walk in they always great you and offer help, to the bankers themselves are always smiling and very helpful. And as you leave they acknowledge you as well, thanking you and Have a great day! For me I love this and it truly makes a difference. Navy federal on 8424 Lakewood Hill, Fort Worth y’all are awesome.
-
January 2023 by John Miller
I love this location! Awesome service!
-
October 2022 by Tami P (tami76137)
UPDATE: I love the Dividend/Interest Rates on the checking accounts at 0.45% compared to 0.01% at banks and their CD specials at 3.00% vrs. 0.10%I recently joined the Navy Federal Credit Union through my Father and Brother both being (retired/active) Air Force Veterans. I can already see a difference at Navy FCU compared to a regular civilian bank. Being a Credit Union member makes you feel you're more vested in the business and not just a customer. They have a huge selection of Checking, Savings, Money Market, IRAs and CD accounts.Interest rates can vary weekly and fluctuate with the economy. In comparison, my banks interest rate don't even come close to the rates at Navy FCU. There are the normal fees like a bank, but many can be avoided by choosing the right account type from the options available that is best for you.The bank representatives are knowledgeable and friendly and can easily answer all your questions. There were ample associates and there was little or no waiting for assistance. I like the fact the representative said it's not their goal to charge members a bunch of fees.I plan to close my account at my old bank I've had forever because they started charging $2 for a check register when you re-order checks when they have always been free. They are trying to lose customers, uh... I mean charge fees whenever possible.The lobby was clean and spacious. They are Covid-19 compliant so wear your mask and social distance yourself. I'll just say that it doesn't matter what my belief or choice is in wearing a mask, but if I choose to go into any business that requires one then I am making a choice to follow their policy or I can choose to go somewhere else.It's not about whether I had Covid-19 yet (or not), whether I am vaccinated (or not) or whether i think it's a conspiracy (or not). All that would be my issues and not the teller who is just trying to safely be at work to help me with my needs.Who really wants to wear a mask? I do it to protect myself, you and other people. I try to think that another person could have a lower immune system which could be bad for them or could be in the incubation period of having Covid-19 which could be bad for me. It's just not worth it. Just don't be one of "those" people.They print debit cards on site so instead of using a temporary or waiting for a card, you get the actual card. They also can print 20 checks to get you started with your name on it (w/o your address or phone) for free. Navy FCU also has checkbook covers and registers if you need one. They have online banking and bill pay and all the things that banks offer. After 30 days of membership, you can qualify to use digital deposits.There are only two negatives and neither is a deal breaker for me. The first is there is no drive thru but they do have a walk up ATM and an ATM network to use at other locations. The other negative is the limited location, but with online banking that is not that big of a deal. The benefits far out way the negatives.
-
October 2022 by Tami P
UPDATE: I love the Dividend/Interest Rates on the checking accounts at 0.45% compared to 0.01% at banks and their CD specials at 3.00% vrs. 0.10%I recently joined the Navy Federal Credit Union through my Father and Brother both being (retired/active) Air Force Veterans. I can already see a difference at Navy FCU compared to a regular civilian bank. Being a Credit Union member makes you feel you're more vested in the business and not just a customer. They have a huge selection of Checking, Savings, Money Market, IRAs and CD accounts.Interest rates can vary weekly and fluctuate with the economy. In comparison, my banks interest rate don't even come close to the rates at Navy FCU. There are the normal fees like a bank, but many can be avoided by choosing the right account type from the options available that is best for you.The bank representatives are knowledgeable and friendly and can easily answer all your questions. There were ample associates and there was little or no waiting for assistance. I like the fact the representative said it's not their goal to charge members a bunch of fees.I plan to close my account at my old bank I've had forever because they started charging $2 for a check register when you re-order checks when they have always been free. They are trying to lose customers, uh... I mean charge fees whenever possible.The lobby was clean and spacious. They are Covid-19 compliant so wear your mask and social distance yourself. I'll just say that it doesn't matter what my belief or choice is in wearing a mask, but if I choose to go into any business that requires one then I am making a choice to follow their policy or I can choose to go somewhere else.It's not about whether I had Covid-19 yet (or not), whether I am vaccinated (or not) or whether i think it's a conspiracy (or not). All that would be my issues and not the teller who is just trying to safely be at work to help me with my needs.Who really wants to wear a mask? I do it to protect myself, you and other people. I try to think that another person could have a lower immune system which could be bad for them or could be in the incubation period of having Covid-19 which could be bad for me. It's just not worth it. Just don't be one of "those" people.They print debit cards on site so instead of using a temporary or waiting for a card, you get the actual card. They also can print 20 checks to get you started with your name on it (w/o your address or phone) for free. Navy FCU also has checkbook covers and registers if you need one. They have online banking and bill pay and all the things that banks offer. After 30 days of membership, you can qualify to use digital deposits.There are only two negatives and neither is a deal breaker for me. The first is there is no drive thru but they do have a walk up ATM and an ATM network to use at other locations. The other negative is the limited location, but with online banking that is not that big of a deal. The benefits far out way the negatives.
-
September 2022 by Cherry Fields Master Stylist
The great navy federal credit Union is just hard sometimes for them to answer the phone..
-
August 2022 by Chris C.
A member for over 28 years and they have never failed me. One of best credit unions out there!
-
August 2022 by Robin Snyder
Got to the bank at 528 and doors were already locked and at 5:29 an employee exited and said oh sorry. I needed to get a cashiers check and this is unacceptable
-
August 2022 by Keith Richardson
I've been with Navy Federal Credit Union for more than 30 years."AWESOME"
-
July 2022 by Bronskin Gilman
Ayele is the best rep at this branch! Everyone is great as well! I love this branch!
-
April 2022 by Ryan
Terrible. There are a number of credit unions that offer vastly superior services for military personnel and families than NFCU. Do your research and look around. Don’t assume this CU will take care of you just because you’re military and they have “army” and “navy” in the name. There are far better options, particularly for military and veterans, and you’ll be better off “shopping around.”
