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April 2024 by Jan North
Staff is helpful in selecting the right shoe. Great customer service!
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March 2024 by Sylvia Wills
Very Professional and knowledgeable staff...
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March 2024 by Kristen Hanvey
Great customer service! Everyone is so helpful. Our entire family has been buying shoes here for years.
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February 2024 by Patsy Medlen
Logan is such a sweet girl
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November 2023 by Jeff Phillips
Great service!
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October 2023 by Linda Golden
Outstanding customer service. I recently transitioned from 8 months in a hard boot to a brace. Jennifer was so kind and courteous to help me find the perfect shoe and size that would accommodate the brace.
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September 2023 by Scott Dittman
Attentive, helpful staff got me in very comfortable shoes without high- pressure sales and - after measurements and a tech- assisted sizing - in my own time. Thanks for my new 840s.
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September 2023 by Janelle Kavanaugh
The Clerk was very professional and fitted my shoes perfectly. My shoes fit so well.One thing that surprised me is that the shoes I selected (with 880 on them) did not work as well with my spin exercise class. The soles extended more than I realized and kept hitting the bike. Still I wear them in another exercise class and when just out and about.
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August 2023 by Tony White
I went to the store to just "browse". Kyra was very patient and did not bother me at all until I had a question about a particular shoe. She is extremely knowledgeable and simply great at her job. She answered my question, but me being the inquisitive type, I started asking more questions which led me to want to try on a pair that I really liked the looks of. They didn't have the color/size I wanted, but she let me try the shoe in a different color. Very comfortable and supportive. Kyra was able to find the color and size in Dallas, so I ordered it and she had it shipped to my home free of charge. I would highly recommend Kyra and this store, especially if you want to know more about the different styles and what they were created for.
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August 2023 by Nicholas Juko
The staff acknowledged us immediately. The gentleman who served us was attentive, courteous, and asked questions until he understood our needs, because my son uses inserts. We bought two pairs of very well fitting shoes. Awesome efficient service !
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August 2023 by Amber Green
I cannot recommend this place enough. We came into this store feeling tired, defeated, and sad. Our son is 7 years old and born with left clubfoot. He wears an AFO brace during the day. Finding shoes for him is a nightmare. Sometimes his hospital has orthotic shoes but not always and our son is getting to the age where he cares about the type of shoes he wears. The day before visiting this store, we spent all day at a local mall looking for shoes that would fit. We found nothing. Our son was in tears asking why he couldnt be like the other children and how he hated that he had to wear a brace. Our doctor had recommended New Balance to us. I googled the brick & mortar store instead of a fashion type store. We went first thing in the morning. We were greeted by a very sweet woman named Joan. This woman was an absolute ANGEL. I explained why we were there, about our sons condition, and our predicament. She explained she had been working in shoes for 14+ years and that she has seen it all. She then took some measurements of his feet and his AFO. She said she thought that extra wide would be best and went to see if they had any in stock. They had one last pair in his size. They fit. It was like Cinderella and her glass slipper. Before this, our son was complaining of leg pain, foot pain, etc. Since then, he has no complaints, has learned to tie his shoes and is loving life. He is about to start school and we are so excited for him. I hope Joan sees this, THANK YOU for saving this mothers sanity and heart. You are an amazing person and just who and what we needed that day. God bless you.
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July 2023 by Angela Collinsworth
Excellent service! Even though it was busy, they took the time to try at least a dozen different shoes to find the perfect fit. Will defn be back when fall line arrives.
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July 2023 by Charlotte Recoussine
Amazing customer service! I went to multiple places trying to find the best pair of shoes and this is where I bought because they truly helped me find the perfect pair. I'm super comfortable in the pair I bought and will be going back next time I need tennis shoes. Thank y'all so much!
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July 2023 by Jon G.
Another great overall experience with New Balance Staff / Team at this Fort Worth location.The entire staff / team are always very professional, friendly, helpful, knowledgeable of their products, and easy to work with.My family and I have been buying New Balance shoes for many years, especially at this location, because of the great shoes and great customer service.
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July 2023 by Carol Cato
The young man who waited on me also was very helpful. But I have yet to visit this store when that was not the case. Thank you and I enjoy the comfort of New Balance. BTW, I have for many years