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November 2023 by Kyle D
DO NOT ORDER ANYTHING ONLINE FROM NORTHERN TOOL.Edit: I ordered and paid online. Spent over an hour in the store trying to pick up the items. Then Northern Tool hit my credit card 5 more times for an additional $1100.00. Spent another hour trying to clear that up.
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September 2023 by Patty Koscielniak
I shopped online and it showed they had two of what I ordered then they called to cancel my order because they did not have it.
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September 2023 by John Kunkel
The employees are always friendly and welcome you in and also very knowledgeable when I'm trying to find a tool! ?
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September 2023 by Linda DeBlois
We have visited the FT Worth branch several times and when ever we are in need of assistance in locating some items, we go to Northern tools. The store is well organized and personnel are very helpful in finding items we are looking for - well done and thanks.
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August 2023 by Lone Road
U really can find anything in here! But when they try to hook u up on the warranty plan! I’ll no be fool again I get 2 ms 271 chain saw that I cant make crank! New gasoline! New spark plugs after all this I take it here! U have to drop for shop wait long! Expend again on shop fee! And if u are in the middle of a Job! Need to buy what is need again! Or quit the job and go back on 4 weeks! ?For me this is a wake up call! If I can find anything outside from this guys I’ll do it! No more shopping here
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August 2023 by Thomas Moore
I have shopped at the Burleson store many times for many years. I have never had a negative experience while shopping there and have been a satisfied customer every time I have had the privilege to shop there.
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June 2023 by James Spires
I called the south Ft Worth location on 06/07/2023 and wanted to speak with a Stihl salesman about purchasing a new chainsaw, what I got instead was a stocker answering the sales phone line. The only thing he was right about was that this location doesn't stock the 20" bar for the saw I was attempting to purchase, but on their own website it is an option for most of their chainsaws to get a 20" bar instead of the 18" at the same price. He informed me that the mechanic would need to special order the bar because it was difficult to order non stocking items from Stihl. He seemed to think that this conversation was funny because he kept laughing about the situation, so I asked to speak to the manager, but was sent to the mechanic instead. I asked the mechanic the same questions with pretty much the same answers, why would you be a Stihl authorized dealer and know nothing about the product you are selling? While I had them on the phone I asked each one to look up what remaining warranty I had on my Stihl pole saw and each one of the 3 people I spoke with didn't have a clue how to look it up and said that they didn't have records past 6 months. When I asked how they looked up warranty when a customer brought an item in to be repaired the mechanic suddenly knew how to look it up. Then I finally spoke with the manager which he was about as informative as the stock boy, he didn't know why they don't stock the 20" bar for the chainsaw and I guess doesn't know how to order one either. Almost forgot they are also 8 weeks out if you need anything worked on like a pole saw chainsaw etc.!!! Time for some training maybe?!!! by the way this was a 29 minute phone call to accomplish nothing thanks Northern tool for wasting that portion of my remaining life!!!
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June 2023 by Brian Mathis
I called and asked if they can repair Black and Decker lawn trimmer, they said yes. Arrived and was told " we don't service those".
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April 2023 by Johnny Lopez
Do not shop at this store..terrible service and even worse return policy. Management and employees are rude and do not care about anything. The district manager Jim Jackson is a joke too! Won’t even answer is phone or return calls. Save yourself some time and just shop at Home Depot or lowes where they treat you right. This is the dollar general of hardware stores.
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April 2023 by MilkmanSlick
After looking online for availability of the Briggs and Straton 208 cc motor I was looking for I drove all the way to the Burleson store, yes that is the store I checked availability at first.I managed to find the slot on the shelve where the motor was supposed to be without any help, because there were NO CS reps on the floor I could find. the slot was empty so I went back up front and spoke with a cashier who called for a sales rep. I told him what I was looking for he agreed they show to have one in stock and would look in the store room.30 min. later he comes back and says he cannot find it. I believe he tried his best, he was winded and sweaty from looking so I have no complaint with him.My complaint is it showed to have one in stock, even in the store inventory which he checked, and the lack of people on the floor to help customers.
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April 2023 by Alonso machado
I went to this store and a employee named Roger was very helpful he had the knowledge of the whole store to help me find what I needed . So happy with his service great attitude good customer service . We need more people like this.
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March 2023 by Joe Beandip
Man i hate this store came in for one thing....
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March 2023 by Robert San Miguel
I took my portable generator in because it wouldn't start. Generator repair guy told me generator was no good because it had no combustion. I was confused because Gene was 2 years old and only ran it for 1 weekend. I almost discarded it when a friend said he would look at it. Turns out it was only a spark plug. I feel like it was an attempted scam to think I would just leave it there so he could resale. TThinking aboutabout calling BBB
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February 2023 by Danny Arvizu
Thank you guys for staying open in bad weather, had to drive here from Cleburne do to everyone closing. You could of done the same but you didn’t. Thank you.
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January 2023 by Brayan MARTINEZ
Bought a North Star generator a couple of months back. The generator is working fine, but at times it accelerates it self and then comes down. I took a video to show it to the mechanic. When i got to the mechanic windows i ask to see the mechanic. A guy was there, so I told him what was wrong (I assume he was the mechanic, since he said nothing when i asked). When I told him the problem he laughed and said I had to bring it to for them to diagnose the actual problem. (I did not appreciate the laugh). Then he said the mechanic would be loosing $40 dollars by just telling me the problem as he kept laughing. I figure he wasn’t the mechanic, so I ask to go find the mechanic. When the mechanic got there he looked like a nice guy that was trying to help, but the other guy stood by his side looking at him to make sure he told me nothing. All the mechanic said was that we had to bring it in managers orders. I said that I don’t care paying $40 dollars as long as he gave me advice to the problem. Moral of the story, is that yes, they might call themself pros on small engines but won’t give any advice. I am truly disappointed with Northern Tools, I’ve been shopping from them for years and spent a lot of money in the store for my business. I did not appreciate the laugh at all.
