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October 2023 by Paige Bradley
My favorite workout class! I’ve been a member here for 4 years and it’s the best. Only negative, the schedule has become a lot smaller with less classes daily, which has been tough, so make sure it fits your schedule before signing up
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June 2023 by Bart Duncan
I really like this location best of the others I've come across, I could literally accidentally stay here longer than I was expecting to good vibe
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April 2023 by Jesse S.
Been waiting to attend my first class while I visit here from Las Vegas and this front desk beauty Naya has helped me from day one before my departure and upon arrival has not disappointed! My last experience traveling out of state to the OT family was not a pleasant experience and Naya really helped me regain that travel joy to fitness! Bravo to the OT Fort Worth family for having an impeccable team representation of excellence! I will be returning!
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April 2023 by Justin t
Was 5 minutes late for a class on a Saturday due to the cowtown marathon, but coach Ashley refused to let me join the class. Extremely disappointed in her lack of flexibility and understanding considering the major traffic detours that were literally all around the shopping plaza. I decided to cancel my membership and find a different fitness studio to stay fit, where the idea that “the customer comes first” is put into practice and members are treated with more courtesy.
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April 2023 by Veronica Thomas
An incredible Gym! Great for lifting, functional and awesome Personal Training Crew.
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March 2023 by Claylla Vitoria Da Silva Ferreira
I love this gym. It's clean, the equipment is in good shape, the staff is great, and the other members are respectful of you and your space. I can't recommend this gym enough!
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March 2023 by Daena D
The hour goes by fast! Even though it all hurts it is worth it, the positive vibe of the class is the reason I signed up and keep going. Loving it, the pace is great and the different stations keep it exciting.
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February 2023 by Anna Tomlinson
Absolutely what I was looking for in a workout. Clean gym. Quality equipment and extremely friendly staff. High Motivation lead group circuit class made it fly by.
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November 2022 by Miracle W.
It's good to know that grace could have been shown given the circumstances: I appreciate the Regional Sales & Operations Manager for emailing and validating my concerns. Email received on November 2: Miracle, I saw you did not have a great experience at our Montgomery Plaza location during your first visit with us. We do ask our first time participants to show up 30 minutes ahead to ensure we give them the best and safest experience possible. However, we do have some wiggle room in that time frame and attempt to not turn guests away unless absolutely necessary. It seems you did not receive this grace on your visit. We pride ourselves on delivering excellent Customer Service and that was not what you experienced. The inconsistency will be addressed with the studio and we sincerely apologize we did not meet your expectations. We hope you will consider giving us another try in the near future. Thank you. Also, to the person who responded to my review. I received 1 email and no phone calls. So please don't make it seem as if someone was really doing a lot to reach me
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November 2022 by Samantha Alridge Prater
I chose to visit this location while in town to see my family and it wasn't my greatest experience.1. During check in, the front desk staff member was working on signing up two people for memberships. So there was no time to properly do my intake to the studio, show me the facilities or introduce me to the coach.2. The staff member was very flustered and was short with responses to my questions.3. I tried to get my husband signed up for a free class to take with me and I was told since he wasn't local he could pay a $28 drop in. So he went to the gym we have a membership with.It seems like he's like come on. I don't want to show you.Overall I did enjoy my workout and eventually getting to interact with Coach Craig.
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October 2022 by Angela Saa
Wanted to at least try one class but unable to due to ridiculous policies.Booked a class on a Friday for Saturday under the free workout option and then when I arrived Saturday morning, I was told that it was a special class and I couldn’t participate using the free class. The attendant let me reschedule for Tuesday.Which also, maybe design the app better to filter out special days when free workouts can’t be used.Come Tuesday I show up at 6:42pm for the 7pm. Hit traffic on 7th, obviously in my work clothes hoping I could change before class and I’m confused as to where to get help and then this guy, probably named Leo is sitting down behind me by the door and I tell him it’s my first time here and I’m not sure what to do. He tells me in a very sassy way that I’m late and can’t take the class because I had to be there at 6:30pm.All I wanted to do was try this place because my coworkers rave about it and I wanted to participate with them. The least Leo could do was let me in since I showed up Saturday morning and couldn’t even take a class then. He was very unprofessional. Too much sass ruining an experience for someone who was eager to try it out.If you have our email on file, maybe try that. Or calling.Also… I’ve heard from multiple people that some attendants or coaches, whoever decides not to let new people in per this 30 minute policy, actually let people take the class if they’re there 15 minutes before. So enforce it or not. Or tweak your policy because it’s ridiculous how some people can take the class and not follow this 30 minute rule, and then end up like me, stuck in traffic and try and get there as soon as I can and not let me in.
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September 2022 by Mary Kate Walters
REVIEW UPDATE: 1 star for the coaches and 1 star for the workouts. The facility is not up to standards for the premium costs, especially compared to others. Equipment is consistently broken. Only one shower in the studio. Class times were an issue for me, especially when they would be canceled without much warning. And the management here needs some improvement. Especially when it comes to training the front desk staff. Super sad to cancel my membership after attending OTF since 2019.ORIGINAL REVIEW (3 stars): I love Orange Theory and have been a member of / attended classes at multiple studios for years across the country. This is definitely the worst managed studio I’ve attended classes at. Coaches are pretty good but management needs improvement. And it’s really common for equipment to be broken in this studio. Again, love the work outs!
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August 2022 by hilary Tipps
Amazing customer service, which is important to those old folks, ha! All different shapes and sizes of people doing these workouts and I never felt like I did not belong. I highly recommend!
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August 2022 by Kaylee Skinner
Hi, everyone was so kind and welcoming. Very informative and went over everything throughly. It was nice being around people that know about TCU as well. Nicole, Paige, and Mikki were amazing and so sweet.
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July 2022 by ivan Vallejo
I have signed up for many free workout classes with other gyms and I did not go because I wasn’t sure how I’d feel working out with new people and the environment I’d be in . I took a shot with OTF and I can say I’m glad I went through with it and ended up signing up for the unlimited plan The coaches are supportive and always give pointers and motivate you to push through I have most my workouts with coach Maria and she is excellent . Everyone is so friendly that you meet working out with you . I’m excited to see how my journey will be and looking forward to my next class
