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January 2024 by Melanie Sherman
Went into the store at noon on Sunday with my husband. We were not greeted when we entered into the store. Noone asked if I needed any help. I walked around the store and tried on several leather jackets for 20 minutes. I found one I wanted to buy, but I put the coat back because I did not feel welcome or treated like a valued customer. My spouse and I were dressed nicely in business casual clothes. The store had maybe 3 or 4 employees working that day. There were maybe 4 customers total in the store walking around. They were not busy. I will not go back. I opted to drive to the Park's Mall in Arlington to get a leather jacket at Dillard's. It's a shame because it's a beautiful well layed out store. Lots of selections of coats. The prices were pretty reasonable especially considering the jackets were 100 percent leather that I was looking at. Smelled wonderful inside the store. Very organized. I wish I was a secret shopper to help the owner see that all he or she needs are the right employees trained in customer service, similar to the training Marriott hotels offer or the big franchised stores. I wish this store well, but I am sad they let me down in feeling welcome.
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January 2024 by Mark Smith
We stopped by while we were walking around on New Year’s Eve.Glad we did. They had a great selection and the employees were very helpful and friendly.My wife found a nice leather jacket she is looking forward to wearing.Thanks!
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December 2023 by Mark
My wife and I stopped in this morning and the only people in the store were two employees at the counter, neither one greeted us even acknowledged us, so we took our business to Parts Unknown!
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December 2023 by William Atkins
My order came from Iowa and arrived 2 days early. What a quality pair of slippers, I’m ordering another pair!!
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November 2023 by Donna Brown
Last Christmas ? got beautiful knee high boots. ❤️Them. Thanks. I recommend this place for everyone else
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October 2023 by Jerry Griffin
I just left the Ft Worth location with a nice waist coat. Why one star? Employees should NEVER ask someone if they have their spouse’s permission to buy. NEVER. I’ve bought my own clothes for almost 50 years and have never needed anyone’s permission. I’ve also never been asked that by a rude, presumptuous salesperson. If I hadn’t really liked the jacket, I would have walked out. I was sure to ask a different clerk to take my money in case they work on commission. Still shaking my head…..
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June 2023 by Abuelo Bogan
Very helpful service and nice clothing line.
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January 2023 by Sherri Piper
Love this store. Always have to stop here when we come to town. I always seem to leave with a pair of boots. I have also bought things through online ordering. Very satisfied
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January 2023 by Andrew Tsai
Super cool store with lots of leathera and fur goods. Even though we didn't end up purchasing anything, we really appreciated that helpful and friendly store staff.
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November 2022 by X I.
I picked up an amazing jacket from this place and haven't regretted it since. I am also super excited to buy the A-2 bomber jacket sometime soon!
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October 2022 by Christopher Maguire
Great quality, so warm, and love the stylings. These are exceptional coats and other warm gear that keeps you safe and comfortable in any weather.
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October 2022 by Chris S.
All kinds of nice ladies and mens clothing and items. Bought some nice sheepskin slippers.
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January 2022 by Graham Landry
I really wish it was possible to give more then 5 stars not only for the quality of the merchandise but also the quality of customer service, I did most of my shopping via phone with Jae and she was extremely helpful and patient with me and even located something that was showing out of stock, I called multiple times and every time Jae was very helpful and made the entire process enjoyable I would also like to mention Jennifer as I met her when I picked up the jackets and just like Jae is a great ambassador to your company,Thank you to everyone at Overland you have quality products but more importantly great associates representing you. Graham
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July 2021 by Abby
I love, love Overland in Fort Worth. The clothes, hats, shoes EVERYTHING is so nice and lux. Then to top that off the customer service is amazing. While there I was helped by the manager Brianna, this lady knows her stuff. She was so helpful, so sweet, so professional & she herself was stylish. You gotta take a look and ask for Brianna, you won't be disappointed.
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July 2021 by Simon X
Their sheep leather products are fabulous. Always found something nice to buy there. Highly recommended.
