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January 2024 by william madison
Great experience! Mercedes was my sales person. She was awesome! I bought my car 100% online everything was explained clearly went really smoothly the car was better than described. I would recommend Park Place Ft worth to anyone looking for a quality vehicle and a dealership with integrity. 5 stars!
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January 2024 by Anthony “Silverback” Garcia
"I had a fantastic experience at Park Place! Christina & Ashlyn both were amazing throughout the process they were very knowledgeable and went above and beyond to make sure I found the right car for my wife. The financing process was smooth and easy, and I never felt pressured to make a decision. I would definitely recommend this dealership to anyone in the market for a new car."
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January 2024 by Sandy Scott
Tom Bartle was very helpful throughout the 2 days I spoke with him over the phone. Very pleasant, proficient and concise. He made the online buying experience one that I prefer now.I have reached out to Tom on several occasions about the car owner's manual. He has sent me a PDF file and a flash drive (which is so very nice and really going above and beyond), but still hasn't come up with the actual manual that should be in the car. I realize this is not his fault, but it sure would be great business, get a five star rating and an amazing Google review if the owner's manual were furnished.
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December 2023 by Latrica A.
I went into Park Place yesterday to have my vehicle serviced because I'd heard a knocking sound in my AC. I made the appointment a week prior to my arrival. When I got there, there were several cars in line. I was early, so the wait was not a problem. After I'd been there about 5 minutes, a nice lady came and got my name. She wrote my arrival time and my name on my vehicle. While waiting, I noticed that the service advisors were taking care of cars all around me even the ones that arrived after I did. I assumed their appointment times were earlier and they were late. (I noticed that several service advisors would look at me and proceed to the vehicles behind me.) Well after about 30 minutes, a guy came over to help me. He asked me about my issue and escorted me into his office. He then proceeded to tell me that they had no loaner vehicles except for an electric car that was not fully charged! I explained to him in the most hostile, yet calm way that my time and gas had been completely wasted and how I had been ignored while waiting. I also let him know that it took me forty minutes to get there. He apologized of course, but the apology felt fake. I asked what he expected me to do. He offered to fill my tank up, but I'd filled my gas tank before I went there. We came to an agreement that he'd have someone bring me a loaner to my job on Monday and take my car. I'll see how that goes. I cannot believe I received such crappy service from Park Place.
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November 2023 by Sai Kakumanu
Purchased car was spotless and in excellent condition. However the sales experience was the worst ever for me. The only time the sales rep(Mecedes Lopez) was responsive was when collecting the deposit on the car. Once the deposit was taken, countless messages and phone calls went unanswered. The rep was rude in her messages, courtesy gone with the wind. Their MO seems to be this. Non-local customers who call and pay a deposit for a vehicle are last in their list. They assume the sale in hand and go about their business without answering calls, nor returning messages for days together. I almost cancelled the deal, except I spent time and energy shortlisting a particular model/color/miles of a vehicle. Long story short, guys looking to purchase remotely - be ready to face nasty customer service. Car purchased was super though, luckily. There were spots of good service exhibited by the store, like taking the time and effort to fill the tank before delivery, shipping the vehicle in time etc probably by the store management. But other buyers, please ensure you talk and set the expectations around communication protocol with the sales rep first.
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November 2023 by Alina Flores
I was hesitant about posting my review, but this place just robs their customers and gives them bare minimum service, which it has done for years. The client advisors are nice, some sales are nice, but our recent visit left a bad taste in my mouth and we decided to never go there again. I purposefully chose to purchase tires from the dealer (which is a mistake, don’t do that) and was left with a rattling noise. I knew for sure if I’d return, they would charge me some fee for it so I waited for a year until my next service. Of course, they said they’d charge me and I said no, but got some ridiculous tire rotation service done (which should be included). The noise stopped. With these places, can’t proof it was them. Then I caught a nail in the tire, which made me think that they’d help us get that fixed, but all they said was “$300 to replace.” Sent us home. We proceeded to Costco, where we were told that that specific tire is not one that gets patched, it’s a “replace tire.” Of course they would give you tires that need to be replaced, that’s more money for them. The worst part for the dealer, Costco actually patched us up, made sure it was polished up and has not lost any air. So, Mercedes did not even offer us any of that, maybe we did not qualify for that service.
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October 2023 by Ba Tran
I am extremely happy with the transaction at Park Place Motocars MB in Fort Worth. Thomas B and Corey B are very good to work with and extremely transparent. I truly enjoy the experience and fun stories we shared. I love the GLS 600 Maybach that I purchased.
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October 2023 by Dibya Prakash Mohapatra
Our car buying experience at Park Place Motorcars was great. From the moment we walked in, the staff was friendly and attentive. The salesperson, Mercedes Lopez, was knowledgeable, extremely patient in answering all our questions and helping us find the perfect vehicle that suited our needs and budget.The entire process, from test driving to financing, was straightforward and efficient. Mercedes provided me a fair deal, and the financing options were explained clearly. I never felt pressured or rushed, and that made the experience stress-free.The dealership went the extra mile to ensure the car was in perfect condition. Overall, it was a top-notch car buying experience, and I would highly recommend Park Place Motorcars to anyone looking for a new/used vehicle.
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October 2023 by Jeanetta Bellinger
My experience was such an awesome experience. From the moment I walked in to the end as I walked out with my new keys in hand. The approval process was super fast and easy. The best part of my experience was the wonderful customer service that I experience with my sales person Mr. Ray Charles. It was like the one stop shop. I definitely loved the fact that he was also my fiance guy as well. He made sure all my questions were answered and he took the time needed with me to explain the entire process. He never once tried to talk me into getting a different vehicle, like most dealerships do. He had me approved for the vehicle I wanted, before I even entered the building. My entire buying experience was the best experience I have ever had! Thank you again Sir, job well done!
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October 2023 by Brandi Woodham
We have been a Park Place customer before and decided to come back for the purchase of our Mercedes. Shay was absolutely amazing and made the process very quick and easy. She was immediately able to get us the price we thought was fair for the vehicle. She even personally delivered our vehicle to our home on an unbeknownst to us stormy evening! We know Park Place will continue to serve us as we bring our car in for it's maintenance when needed. We look forward to coming back in a few years when we pass this current car to our soon to be teens and mama needs a new one! Thank you for your dedication to making customers feel taken care of.
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October 2023 by Jeff C.
This was the best car buying experience and that's saying a lot as we're a large family that buys many cars. I would highly recommend Park Place Mercedes Benz Ft Worth.
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September 2023 by Angela Llopis
Wow! I had an amazing experience at Park Place Motorcars Mercedes Fort Worth this past weekend! Immediately upon arrival, Davon Reed greeted my husband and I with a smile and “how can I help you”. From there, Davon went above and beyond to make our sales experience memorable. He was very attentive and listened to our needs and wants and delivered! He was also very aware that our time was valuable and we didn’t want to be at the dealership all day. Davon helped us secure our new vehicle in less than two hours! This young man is very professional and I will be recommending him to friends who are looking to upgrade their vehicles. Park Place has a winner on its team for sure, Davon Reed!
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September 2023 by Dennis Elmore
The service department here is amazing! From the moment you pull up they make you feel like a VIP. Ashton was my latest service consultant, and he went above and beyond in providing great service and meeting my expectations.
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September 2023 by Kyle W.
Wonderful staff. Had some minor things for my car. Was taken care of. Couldn't be happier with the people from top to bottom. Great experience
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September 2023 by Phillip Johnson
My salesperson, Mercedes Lopez, was an absolute pleasure to work with. From the moment I called about the vehicle, to the moment I drove off, I felt like I was treated with great respect and honesty. The vehicle was presented beautifully and I never felt like I was getting taken advantage of. Thank you Mercedes and Park Place MB for such an awesome, painless, experience!
