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February 2024 by Daniel Lovett
Front desk lady was short almost rude and wasn’t knowledgeable about cars. Went in to get my wheel studs replaced and an extra lug nut. I provided them with one and they only put the one on not the other due to the one I provided being damaged, fair, but a phone call to the customer should’ve happened to inform them and offer to add an extra one at cost.Got my car back with it sounding horrible although it didn’t before had to give back to them because they bent a piece of aluminum that goes somewhere near my tire.Over all 2/5 stars. Front desk lady needs more car experience. They need better communication with the customer when issues arise during repair and fix things right the first time.
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February 2024 by Adriana Sanchez
Dear Crusty, thank you so much for your excellent & efficient work on my car, and great customer service! I requested to have my driver window fixed and expected to be there all day, instead I was out in less than 15 minutes. Thank you for valuing my time and making sure that I was well taken care of. You were very patient and explained what the problem was & what would be done to resolve it. The manager, Cody, was also very helpful when checking me out. He also explained what was being done to my vehicle to resolve the issue to make sure I understood & kept me in the loop with updates. A plus for being cute.Again, thank you both so much for your work. I will definitely be recommending this location to friends & family!
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January 2024 by Brandon
Took double the amount of time to put 4 new tires on my vehicle. While 1 persons was working on my vehicle I saw 3 other employees sitting around that could have helped. Also noticed that the guy working on my vehicle was also stopping to do something on his phone
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January 2024 by Liyah Brianne
Terrible customer service. They also forget to put parts back on your car. I’ve been coming to this location for 2years. Today was the last straw when I came for help to simply put air in my tire and the front office guy must have woken up on the wrong side of the bed because he was very rude. & wanted to argue about which tire I said needed air.
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January 2024 by Christian Tucker
Made an appointment for an oil change and the Manager and Kenneth were very helpful and fast. Thanks pep boys
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January 2024 by Mike Mullone
Great service.
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January 2024 by Okwi Achusi
Good people good business happy customers
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January 2024 by ELA
I had a tire explode on the way home from work, they got me in super quick and were so friendly and helpful. It made a very scary experience a lot easier to handle! 10/10!
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January 2024 by Gary Cutler
I will never go back for the highest prices and 16 hours for a brake job
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December 2023 by ItLikeThat 16
Went there to get my car tire serviced on which they needed to use my personal tools which I brought cause I got new set of rims as. getting my tool handed back they bent it and stripped all my lug nuts and when I ask about this so we can solve it. they tell me nun they can do since I let them use my tool n one of my lug nuts they got stuck inside it to which I now gotta purchase all new lug nuts and a brand new tool I won’t recommend this shop n my car done been serviced on past few days which had to take my wheels off n everyone else had there own tools n did not stripp them soon I take to them I run into problems AVOID THIS shop if u can or at your own risk
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December 2023 by Mark Hernandez
Excellent customer service. Had a problem with my credit card and they worked with me to solve it and get me my tires. Grat place to get your tires.
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November 2023 by nao ko
Came in for a tire install. Quality work, reasonable price, quick job. Dunno what else you want from a mechanic.
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November 2023 by Slim Elliott
Your service guy are knowledgeable, helpful and a pleasure to work with. They took the time to explain and what was needed to fix the issue. I live in Houston but if in Crowley and have a car issue, I will visit again.
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October 2023 by S. Panjwani (S.P)
Booked an appointment online for a day later and called them to ask if they can accommodate me for the same day and they did, I was in and out in less than an Hour for Balance and Rotation for my Honda Pilot and they did an excellent job will definitely go back Again.
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September 2023 by Coley CR
Stopped by Friday afternoon pulled up to the tire garage door I waited at least 15mins for someone to check 1 tire. Finally I called the store they answered as I told them I’m here waiting in front of the garage door for tire service and no one has came to assist. The guy did come out right away to check my tire pressure… slow service? didn’t acknowledge a customer waiting
