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December 2023 by Edwin c
I went to get a bearded dragon and the next day his or her legs weren’t working and it died they told me to take it to the vet but was to late and they didn’t tell me if I can refund it or get another one
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November 2023 by Emily Evans
Hannah and Alexis were amazing to my tiny schnauzer. It was her first groom, and they were so kind and patient. We will be regulars here from now on!
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November 2023 by Ariel A.
i loved the fish and the food my pet loved it so the app let me right to it I also loved how it was all organized and its own place and the pets specially and that's there was the pet that I wanted
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September 2023 by Nicolle Nelson
This is the nearest pet supply store to me and I’ve shopped here several times over the years. The staff on the floor as well as the cashiers have amazing customer service skills, which set this store apart from their competitors. A couple weeks ago a gentleman helped me pick out formula and a bottle for a kitten I just found - there was no way I could read the packaging without my glasses. And one of two cashiers hopped back on her register to help me check out, even though she was getting ready to go on break. I could have easily waited in line for the other cashier, but she insisted. I haven’t experienced this level of customer service in years, to be honest. This is a well managed store who have clearly both hired and trained great employees!
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September 2023 by Francesca Nobles
Was in today to shop around first. The people that worked there from day one. When they open the store, they never greet you. They never say Goodbye, hello or nothing. Second, the little animals are little kittens in there. It smells so bad and I don't know who heads that up over there. The least they can do cause the cages are so tiny. The kittens and cats are in their crying, trying to cover their litter pans. That's how animals get sick. Having be that close to their litter pan filth. So truly, what type of rescue are you? You're in it just for the money. That's why you have such a high price on those animals when the shelters are giving them away. So is everybody else or ask a moderate price? Because you don't have that into an animal. You go to t cap where you get it free like everybody else. They have a cat in there that has spinal issues and a brain problem that can't even barely stand up, laying in a small space rolling around that cat shouldn't even be up for adoption in a cage. Surely you could keep that in a house environment that's in humane. THE REVIEWS ABOUT WONDERful customers service are written by the people that work there
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September 2023 by NORIEGA
Great selection. Was in and out. Found exactly what I needed and very affordable.
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August 2023 by Ronnie Matthews
Expenses but well worth the price.
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July 2023 by Sandy Smith
Love this store they always have everything I need and the people there are great.
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July 2023 by ASA Stones
Everything is twice as high in $$ then anywhere else. Only one staff member in back decorating. Made 5 customers wait 15 mind at register until she finished hanging decorations. Not professional as all.
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July 2023 by Sadie aceves
Worst management possible. Managers cuss and yell at there employees. Kelly Huff and Sharyon Everage. Can never keep anyone in the grooming. Hire people with fake licenses that end up hurting and cutting your pets! Even had one pass away in there care. There current staff does not care about the safety of any animals in grooming. I personally witnessed management being very ruff with customers animals while getting them ready to give back to the pet parents. Don't ever come to petsense unless you want your dog butchered and or hurt. And they won't tell you or write any incident reports. All there cameras are fake and do not work. So don't rely on any video. That's why they aren't ever helpful when comes to anything happening and needing proof.
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June 2023 by Carla M.
Clean and well stocked. Attentive helpful associates. They carry many brands of quality pet food, which is what brought me here, but I've kept coming back for the selection and service.
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June 2023 by Price Tm
Great locationI don't understand why you have some one in grooming .but she can't do hair cuts on dogs .
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June 2023 by J H
Great selection, prices and overall atmosphere. Very clean store and friendly employees.
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April 2023 by Charles G.
Ive used them for years and was ok with the work (not the best) but then an ex employee texted my wife trying to poach us away.Petsense has done nothing about letting our personal info out like this without our consent. I reported it and until i emailed back they hadnt replied and all that was replied was a im sorry. For this i can not trust this company with doing business anymore and will expressively let anyone know not to do business there either. And no i will not remove this and dont call or email petsense..you dropped the ball on this..smh
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March 2023 by Thomas Neal
The effect working at Petsense had on my mental health was not worth $11.50/hr . The store manager was consistently disrespectful, condescending, and dismissive of the needs of both the animals and the employees. I've witnessed her frequently yelling at my coworkers in front of customers and heard stories about her cursing at some of them behind closed doors, creating a hostile work environment.She also ignores advice from the animal specialist SHE hired. These are simple no brainers like not putting a different more aggressive species in the same cage as the other, giving rabbits enough room and giving the ferrets enrichment toys. She regularly went out of her way to remove toys from the cages and instructed us to under feed the animals. She reduced the space of our existing animals against the advice of our specialist to make room for more animals she ordered KNOWING we had no space left for more animals.During opening or closing shifts, there were usually only two people working. However, when the assistant manager was present, it was even worse. She would spend her entire shift sitting in the office, watching videos on her phone, while we were left to open/close the store or unload and stock shipments on our own until 2nd shift came in. (And later LIE to the store owner saying WE were always on our phones) She'd also stay over time to get more hours, causing everyone else's hours to be cut. She also regularly allowed us to be verbally abused. At one point she continued to reason with a man who had been calling the girls in grooming all kinds of nasty things and calling me racial slurs when I came to see what was going on. It took her a whole 15 minutes after being contacted to go back there and check on those poor girls-- My coworkers and friends.The store claimed to offer competitive pay, but in reality, our hourly wage was a whole $2 less than that of the McDonald's next door. Which is interesting considering how insanely marked up everything in that store is including the animals. Even with our employee discount, most of us bought our stuff at other places because it was much cheaper.My coworkers and I often struggled to make ends meet, with some falling behind on rent and bills because of the assistant manager's greed and lack of consideration. One coworker with a family and a newborn was forced to find another job because the store would not give her enough hours to support her family. At one point, I could only have 3-hour shifts, despite the job listing stating a minimum of 4 hours per shift. When I asked the store manager about this, she simply replied, "nuh-uh, we ran out of hours." On one occasion, the store manager even tried to convince me that discussing my wages with coworkers was illegal and suggested that I ask my parents for advice.Management was completely ineffective when it came to conflict resolution. My coworkers and I lodged complaints about the assistant manager, including a confidential and anonymous complaint to the store owner. However, the assistant manager went so far as to access the recently deleted emails on the office computer to read the complaint and later passive-aggressively confront the person who wrote it.The turnover rate at Petsense was extremely high. During my 4 months there, I saw them hire three people who quit within a week, citing their interactions with management as the reason.I cannot recommend working OR shopping at Petsense. The management is incompetent and disrespectful, and the lack of consideration for employees and animals alike is appalling. The impact on my mental health was not worth the low pay and terrible work environment. And the prices are simply too damn high.
