Planet Fitness is a widely accessible gym with over 2,700 locations, offering a welcoming and supportive environment for members to build strength at their own pace. The gym is committed to creating a Judgement Free Zone®, where everyone can feel comfortable regardless of their fitness level or goals. Members appreciate the best-in-class equipment and the convenience of a 24-hour schedule, allowing them to work out at any time throughout the week. The Black Card membership is highly valued, providing access to showers, massage chairs, and the freedom to use these amenities anytime without disturbances. Staff members, such as one employee named James Thomason, are often noted for their positive attitude, helpfulness, and dedication. He is seen as attentive, friendly, and always willing to go the extra mile, making members feel welcomed and valued. However, some concerns have been raised regarding communication. For instance, a member was disappointed to find out about an unexpected club closure for renovations only upon arrival, as there was no prior notice given through the app or website. Additionally, parking lot lighting issues have been mentioned, suggesting room for improvement in maintenance. Despite these minor issues, Planet Fitness is recognized as a good gym that prioritizes a positive, inclusive atmosphere for all members.
James Thomason always in a good mood and is willing to go the extra mile to help out. I visit this location every night and he always looks happy to be here.
July 2025
Whenever I visit the Ephriham location, James Thomason greets me by name. It makes me feel welcomed and valued. I know I can count on James to be attentive to my needs and always on time. Overall, James is an amazing, dedicated, hardworking employee! 🙌
July 2025
James Thomason great worker always smiling makes the gym a great place to be
