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November 2023 by Flat Erf
I would rate them a zero, if I could. First problem was I was told that I was renting the barrel lock. Nope. When I moved out was told that there would be no return of the lock(s). Secondly, my contract said that I would need one lock. Nope. Was told after I moved in that I needed to get a second lock for the second door. Really???? In the system it does not show that the space has two doors so you can let the customer know in advance that a second lock will be needed? Please.Then the light was almost burned out in the space from the very beginning and they didn't notice that. I contacted them to make an appointment to get that changed and was told that I needed to bring one of my keys up to them so they could go in and do that. Not going to let some strangers in with my belongings if I am not there.There are no dumpsters or trash cans anywhere. I have never seen a storage facility who did not have these for their customers. They also have the back entrance blocked off, so, good luck in trying to move anything in from a dock. It's not going to happen.They only have two platform dollies available to use. I guess customers should feel lucky to have only two.I kept the space for two months, as the rental amount kept changing each month. The first month, I can see with additional fees. Then the next month went down. Then what I saw that I would have to pay for the third month went up from what I paid for the second month. What???? No explanation on why it went up.All I can say is that after I signed the contract with PS, I heard from a friend that her daughter was already having problems with PS at another location in the area. I will never, ever rent from this company again.
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October 2023 by TheGreenGoblin
No one is there on site or in office, EVER. The light bulb in the unit has been out for months and they won't replace it. No one to talk to or get help. Won't schedule a specific time to meet me up there to replace the bulb. If I had a long ladder I'd do it myself. They let homeless hang around outside hustling customers non stop. Not enough push carts to go around. The price of the unit has gone up about $30 more every month. Public Storage is buying out all other storage companies so it blows. I'd avoid them like the plague. Also, they close way too early. Should be 24/7.
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October 2023 by Patilac (Patrick)
Jacob took a proactive approach to call me with perfect timing to offer to show me the online reservation I just made. He showed me more than onr unit, which lead to my leasing the unit on the spot. Great customer service, thank you!
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October 2023 by Alex Purviance
Property manager called me a “D1ck” on the phone… come on…. No professionalism from this place. Every other storage facility nearby is just as cheap and actually has staff on site when they say they are going to. Don’t waste your money on this place. Nasty inside, bugs, etc.
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September 2023 by John Simpson
Jake was so nice and informative. We didn't rent from here, because it was out of our price range (even online). But he found a unit at a different property we could afford and helped us complete our rental online.
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September 2023 by Gregory Galloway
I was able to get the same day appointment to store my belongs. Jacob was very helpful and I recommend coming here 1st or even after you been to other storage places.
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August 2023 by Virginia Builtron
Jacob at the sight was very friendly and knowledgeable he helped and answered all my questions. The unit I chose was very clean I would definitely recommend this storage facility to anyone!-Elexsis
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August 2023 by Cindy Crews
Jake was so accommodating and professional when I stopped by to ask about the lights in my unit. He made sure to resolve my issue and was able to anticipate further questions that may have come up. It was nice to have a young adult use critical thinking to resolve my issue rather than waste my time on multiple trips to and from my storage unit . Thank you Jake ! I hope that your employer sees your potential for leadership and allows you opportunities for advancement.
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August 2023 by Regina Alers
Shantel is been an awesome customer service representative for Public Storage. Great location and thank you for the great experience
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April 2023 by Donald Long
Recently I had been looking for a storage facility for my business to start up and even tho u had canceled my agreement the staff was A1 the view was great and the cleanliness was amazing. Needless to say because of the outstanding service I will definitely be looking forward to doing business with them hopefully in the near future. Keep up the great work I'm very impressed.
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April 2023 by Aaliyah Hernandez
Shawtal was an amazing and very friendly person. She helped me with everything and was very patient and kind. And I love to come to this place only 1000/10 for the service. -Elaine McKee
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April 2023 by Chiquita
This five star review is for Shawntal. She is awesome! She has always been so kind and helpful. She displays excellent customer service skills with her patience and communication skills. She has made my experience at this location pleasant.
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April 2023 by Austin Edgemon
The property manager was great. She made sure the unit was cleaned and even mop it for us. I was surprised since it is an outside unit. She put so much care into it still
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April 2023 by John Smith
Shawntal was great help here on Tuesday. Definitely coming back here. Gave suggestions and was very friendly
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April 2023 by Michele Morales
Justin & Jordan we’re awesome and helped me so quickly with my storage questions. They also helped me close it out before the new month begins. Thanks for your help!!