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March 2024 by Angela Hawthorne
Decent. Only been here for about two months and haven’t had any issues. So we will see what happens.
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March 2024 by Dezmond Thomas
Great staff very helpful highly recommend ❤️
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September 2023 by Jason Turner
Customer service is amazing
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August 2023 by Stephanie McLaurin
Horrible place. I wouldn't rent here at all. You can never reach a manager and can't wait to get my stuff moved out. Even staff that have to come here from other locations say don't rent from any of the Public Storage that don't have a member on site. Rent goes up without warning, with nothing changing. If you're gonna raise the rent, at least up the services provided.
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August 2023 by Elaine A.
Do NOT use this facility! My things were stored less than a week before my unit was broken into. Mine was the only unit broken into-- I felt very targeted as I was a brand new tenant. After the fact, I was told by the new facility manger that they have had many break-ins, and there are no cameras on the first floor.
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August 2023 by Donald Long
Great location right off the freeway with great help by the employee that was there i believe her name was shane. Either way definitely worth recommending.
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June 2023 by Robert Byrd
The company as a whole is difficult to get started with. Location I was assigned seems to be in use. It is also upstairs, not on the ground floor as advertised. Website can’t log me in, despite my credentials being fine. Emails to reset credentials are slow to come or don’t come at all (yes I checked all my other folders). There IS a charge pending on my card, so something went right somewhere. Hoping once things get sorted it’ll be ok, but this isn’t a good start.
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June 2023 by Charissa Sanders
This place was the worst storage facility that I've ever been at it's hard to get in and once you get in you have a slope that you're having to work with in a parking lot if you call that a parking lot cuz there's not much room for parking you have to push your items up the slope into the buildings and it's definitely not accessible to anybody that has a wheelchair or a walker because my father almost fell there in the parking lot trying to walk up into the the facility is filthy it's hot they have no moving equipment at all and you can't get ahold of anybody to help you with any problems you may have. And I didn't get to see the place before I rented it had I seen it I would have never gone there they're lucky I even get one star!Donetta thank you so much in helping us close out the account you have been wonderful !
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June 2023 by Andy Garcia
Highly professional and extremely helpful. Would definitely recommend visiting Donnetta. 5+++ stars
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June 2023 by Sheree C.
I have rented at this Public Storage facility for a little over 11 years now. The property managers have always been nice and helpful, but now it seems corporate is the only one to have any say in the billing. Last month alone they jumped the rent on one of my units $90+ per month. I have always paid my rental fees on time, no late charges. I am constantly picking up nails and screws and leaving with property manager. Until the current property manager started at this site there was garbage dumped out on ground all around the property and people living inside their units. He has worked hard to get it stopped and cleaned up.This month I vacated one unit that I could barely get the door pulled open on, cleaned it out and let the manager know. For the 5 days that I was in it, the corporate office still expects the full months' rent fee. If I had known that they did not pro-rate anymore, I could have emptied it on the 30th. It just had empty boxes in it. But it will only cost me more in fees if I don't pay for the whole month.The Public Storage facilities all around are having major robbery problems, so don't think your belongings are safe in one just because they have cameras all over the buildings. I, for one, will not ever store anything in their properties.
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May 2023 by Ginger Booker
OK So I still dont understand if I rent a 10 x 15 why the door is only 5 ft wide.But RYAN was awesome!! After speaking with him on Saturday and having to drive to the Beach St location, RYAN got everything fixed to my satisfaction
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May 2023 by Judy Castleberry
I like dealing with real people. This experience proved why. I had to go to main office to get code to the gate. There was no lock in the unit, got a call and said it would be in there the next day, it was not. I ended up buying a lock, now I have to work on getting a refund for the lock I purchased.
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April 2023 by Mike Carter
Do not rent here. They won't return calls. They mark you as a move out and cut your lock and steal your stuff. This place is nothing but crooked and thieves
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April 2023 by Edith Garcia
I recommend this location Exelent customer service Ryan is the best always so friendly and professional ?
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April 2023 by Tania Montiel
Will be renting here because Ryan has such a great attitude major improvement to public storage
