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August 2024 by Carma Chastain Hobson
Worst place EVER. They auctioned off my unit and I AM A DISABLED VETERAN AND HAD BOXES OF ALL MY MEDICAL RECORDS AND ALL MY VA PAPERWORK IN there. Along with my sons medical stuff too. They illegally put my unit Iein for none payment for one month....and sold my stuff on Friday August 23. I never received any written notice. I did receive a message late Thursday night that I needed to pay the full balance or my unit would be sold in auction on Friday....and I tried calling again and again.,and NO ONE WOULD EVER CALL ME BACK TO HELP ME WITH MY ACCOUNT.
IT'S A HIPA VIOLATION IN REGARDS TO MY VA PAPERWORK ABD MEDICAL RECORDS BEING SOLD.
HOW IS IT THAT MY PAYMENT IS DUE ON YHE 1ST....AND IM ONLY LATE 6 WEEKS AND Y'ALL DECIDE TO AUCTION OFF MY UNIT AND NOT SEND ME ANY WRITTEN NOTICE???? WOW
ON TOP OF THAT.....I AM homeless with my son ...in the homeless veterans program waiting on housing voucher. I explained all of this when I rented to unit I person on May 31st. I just do NOT UNDERSTAND HOW THIS CAN HAPPEN... I DONT CARE ABOUT THE PROPERTY. ALL I WANT IS ALLLL OF MY PAPERWORK AND PICTURES.
ALL MY VETERAN STUFF...MY MEDICAL RECORDS MY VA PAPERWORK...THATS MINE AND I WANT IT BACK.
PS...Ive already talked to an attorney and what y'all did was illegal in regards my VA medical records and paperwork. HIPA VIOLATION.
IVE BEEN CALLING AND LEAVING MESSAGES...AND I STILL HAVEN'T HAD ONE CALL FROM THE PROPERTY MANAGER.
OH BTW.... The 3 People that I have been able to talk since yesterday morning were rude and disrespectful and COULD CARE LESS THAT IM A VETERAN. NOT ONCE HAS ANY Apologized And said that they will fix it for me. Guess y'all aren't Veteran friendly. Bc Yasmin was the first little girl I talked to yesterday about this and she laughed at me. .and kept saying "well I can't hear you very well so you need to call the property manager".
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August 2024 by Deanna Rice
Accidentally booked a unit that was not climate controlled and Heather, the clerk at store#28127, came out to greet me at the kiosk. She was very patient and kind. She helped me find exactly what I needed and explained how to cancel and rebook a space. Thanks Heather!!
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July 2024 by Zelda s
Have only been there like 2 weeks and already have seen alot of roaches and spiders. Ive been at alot of other storage places and have never seen it this bad.
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July 2024 by Hood GrannyOge
Heather was great she was able to help me with all that I needed highly recommend
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July 2024 by Mam Matty Sy
Heather was amazing. She went above and beyond to help me during my move in and move out process.
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July 2024 by Chantal Sanders
This location helped me on my decision tremendously. Although I had one right across the street from my home and no one reached out or was able to assist. So I took the next closet location. I even got to speak with a live agent. They did return my call. Very thankful and pleased.
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May 2024 by Phillip Johnson
Great location for storage nice and clean and makes sure your taken care of
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May 2024 by Tracy Johnson
Just not worth it.
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May 2024 by Benny Dominguez
Austin what a great help
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May 2024 by John Nelson
Heather at storage location on hurst blv was very professional , promp and curtious ?
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May 2024 by Raneisha Shed
Austin was very friendly and has great customer service!!
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April 2024 by Mark Musa Yaya
My experience was great with Heather. She made it easy, good customer care. She deserves a 10 stars . Thanks Heather
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March 2024 by Adrienne Hardee
Nice storage units. Clean and safe.
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March 2024 by Kina Vea
They have a new automation system that's so convenient!
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March 2024 by Richard Vick
I just got off the phone with Austin over at Public Storage. I must say that I appreciate this guy for his willingness to reach out to me in order to let me know that he's here to satisfy our concerns as tenants. Very professional young man! Definitely one of a kind! I highly recommend Public Storage if your looking for similar service.
