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March 2024 by Sheena Harris
I just want to say thank you to Sasha for being so helpful and explaining everything to me. She was polite. I have rented from public storage in the past and the customer service I had what not good. As long as she will be there I will continue renting. Thanks again Sasha
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January 2024 by Lisa Dickson
I have not been happy since All Storage was bought out by Public. Went from $85 a month to $167 in less then one year. Could not afford that anymore so I'm late and they are adding on all these fees. I have to rent a truck to get the rest of my stuff out. I do not have a problem with the staff but the company itself.
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January 2024 by Bragae Jones
Sasha Is An Amazing Customer Service Agent She Is Very Helpful & Caring
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December 2023 by Aaron Jenkins
Had some issues with my unit being damaged and no other staff seemed to care until Sasha started helping me to resolve my issue. Sasha is always so helpful, friendly and has exceptional customer service. She definitely should be running the show!
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November 2023 by Troy Mitchell
Sasha helped me with my storage she was very knowledgeable and helpful!
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October 2023 by Toni Shepherd
"Today I had the pleasure of meeting a Public Storage employee named Sasha. From the moment I stepped through the door Sasha had such a friendly and welcoming attitude. Her entire demeanor was over the top and you don't find customer service like that anymore these days. Her genuine care for my storage needs put me at ease. She took the time to understand my unique requirements and guided me through the various options available ensuring I selected the perfect unit for my belongings. Thanks again Sasha "
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October 2023 by Larry Moyer
Sasha was AWSOME! GREAT customer service very friendly and helpful.
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October 2023 by Lashonder Bernard
Great customer service .My representitive was so helpful
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October 2023 by Jesús Manuel Mena Garza
They yanked me around for a month. Public Storage promised me a unit at a certain rate then pulled it out from under me. What a waste of my time and money.
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August 2023 by Josh Glasco
Great location and INCREDIBLE staff. I highly recommend this storage facility.
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July 2023 by Mackenzie H.
Gates are always broken. I have been locked inside 2 times now. And I've had to help other people that have been locked in when I showed up. A rat got into my indoor temperature controlled storage and chewed up stuffed animals and furniture and no I didn't have any food in my storage. I'm clearing my storage unit out and getting outta here.
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May 2023 by L.M. Stacy
I went to the Public Storage # 27628 location at6899 Granbury Rd.Ft Worth, TX 76133.A lady claiming to be a manager wearing shorts and a tank top driving a silver sedan can at me rather aggressively. In a rather rude and unprofessional manner, told me I could not park my vehicle in front of a door because I was blocking traffic. However I was not in fact blocking traffic and other vehicles could easily go around my Toyota Tacoma which is a small truck. She also went on to tell me that I needed to move my truck. I replied that I would not be there that long and we would be there 30 minutes at most. I was only there to help my friends with emptying their storage unit. She proceeded to tell me that I still had to move my truck in a different spot because she insisted I I was blocking traffic. Now the way she wanted me to move my truck would in fact block the way to some other units. She also felt the need to inform me in front friend's other half that she either lived there or lived in that area, which didn't matter to us because we just wanted to get our stuff and leave. The weather was nice and warm around 80°F and we had better things to do than hang around the Public Storage area.When my friend came out she quickly said she told me politely at first.My friend did say that same woman spent most of yesterday harassing and being rude. When my friend asked some questions about what she needed to do when she left, that woman told her she didn't have time to help her but yet she had time to nit pick about them throwing away trash in a dumpster and told her other half that if he didn't pick everything out of the dumpster that she was going fine them $75-$500. Dude she was straight up there to be mean and pick a fight with anyone she could, and honestly I didn't know that woman from anyone else be it a customer or employee and she may have been but she wasn't wearing the Public Storage uniform that I am very familiar with at other locations. If she is an employee and this was my first encounter then I would never think to use this company. However I AM a customer at a another location and the staff there is amazing and very professional. I am a customer at Public Storage #29234 where the staff is very friendly and helpful!I will admit I did also get confrontational because I felt like she was attacking me and my friends. And if you could see the camera footage you would have been able to see what I meant about there being space around my small truck and not to mention that woman moved he vehicle as soon as I moved my truck into a direction that could block others and there really was no call for her attitude. If I was in someone else's way they could have told me and I would have moved without all that drama which added more time and gas to us leaving. I also intend to make a formal complaint to their corporate office.
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May 2023 by Edwaardo
Great public storage and savannah that works there is GREAT helps you with anything you need! ?
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May 2023 by Marilyn S.
Bad customer service. The manager is very rude. I just rented my first unit at this location and we moved a big load in Saturday 05/13/23 evening at 4:45... the gate was not working to get in so we went through the gate by the office. As we go in with a load the manager comes out to tell us we only have 15 minutes or she will lock us in. I told her we can not unload everything in 15 minutes because my storage is on the 3rd floor. She said she will lock us in if we aren't out by 5pm.I told her I pay rent here and I have to move today, she replied, and said "yes, I know you, we've dealt with you"... I am new here and never dealt with any one from this place with any problems until now. How does she "know" me?? We finished as fast as we could and the time was 5:27pm we went to leave but we couldn't get out because she locked us in. We were not the only ones locked in, another customer was locked in too. We called the office and no one answered. We knocked on the back door and she didn't answer. Her car was parked there and she was inside the office. After a long moving day this was very stressful to deal with. I won't rent here long or recommend this place to anyone because this is no way to treat people. After a long wait, we finally got out, no thanks to the manager.
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May 2023 by Google user
From the moment my family walked in, Savannah was very helpful and accommodating. Savannah helped us find our unit at a price that worked for us and showed us the ins and outs. Savannah made the process of renting and moving out an easy process. I recommend working with Savannah!
