Public Storage

Most Recent Comments

• November 2023 by rose brennan
  CUSTOMER SERVICE IS STELLAR! Building is well kept & clean. Only issue I see is there is no dumpster on on site,so you need to take your trash .
• November 2023 by Craig Snyder
  Dealing with this storage facility has been the worst customer experience I've had in my life.Less than a month ago, my girlfriend and I rented a unit at this location. It was their largest indoor, climate-controlled unit. Before signing the rental agreement, she talked with the front office about the safety of the location, asking about the CEN rating on the locks they provided, the security at the facility, etc. We were told that the location is under 24/7 security, and we trusted the overwhelmingly positive reviews here.On Monday of this week, we were contacted at 2pm CDT and informed that both locks (a $130 ABUS padlock and the provided Public Storage disc lock) had been cut off of our unit. What is a Property Manager doing on a Monday for over five hours after the location opens if not surveying the property to ensure its safety? My girlfriend went to the location and immediately called the police. It was only then disclosed that there was a burglary. The burglars seemed to hit very specific units, all across the first, second, and third floors. They seemed to know which units to go to, despite us having only accessed the units a few times and being very discreet with how we stored things.Half of our stored belongings were stolen, and the burglars left things that did not belong to us inside of our unit. We filed a police report with the Fort Worth Police Department and did not touch the contents of our unit, as it was effectively a crime scene and in case the insurance claims examiner would need to see the condition of the unit, request specific photos, etc. Public Storage provided us with another lock and key, we placed it on the unit, and left.Today, Wednesday, my girlfriend was called and asked if we had vacated the unit. We said no. We were told the unit had no lock on it and was now completely empty. The same burglars, using the exact same way of getting inside, had now stolen the remaining half of what was in our unit, which we were not even able to touch until we heard back from the claims examiner on our first burglary.I contacted the Property Manager and was provided no explanation or help. I talked to the District Manager (Troy Galer), whose only concern was expressing to me how bothered he was over the damages that the location suffered. He wasn't even aware that the location had been burglarized, completely pretended like he understood the situation and damages. There were no alarms, no security system. We signed a rental agreement based on the promise of "24/7 security," and we were provided none. The burglars used a COAT HANGER through the single set of doors to trigger the motion sensor on the inside. It looks like all they needed was an angle grinder to cut everyone's locks. That's $30 or less worth of equipment. That's how much money and effort it takes to burglarize this entire storage facility.This location and district does not care about keeping your belongings safe. They are paid by a billion-dollar company who does not care about making it right when they've clearly wronged and victimized a customer. Everyone involved has behaved with complete negligence. There aren't even cylinder locks on the doors at this location, as there are at others, which is just a conscious decision to make the storage units less safe.My girlfriend and I have been put through extreme stress and mental fatigue due to all of this. We have lost upwards of $50,000 worth of brand new items that we were expecting to put in a new home by the end of the year. We effectively paid $300 to have $50,000 worth of our belongings stolen. It would have been easier and safer to just purchase a small shed with a real alarm system. The staff at this location do not care, the District Manager does not care, and the Fort Worth Police Department has mentioned that many burglaries have happened at this location. I have rented at other locations for years at a time and never experienced this. Stay far away.
• November 2023 by L. S.
  BEWARE!!! DON’T put your things here!!! Worst Experience Ever!! DON’T RENT HERE! Read the low reviews (lots of theft breaking into units) and don’t assume the good reviews are truthful! No one answers phones & maybe 1 out of 100 tries to reach someone in the office you might get someone to answer. No one is is in the office majority of the time. So don’t count on getting a cart, because they are in the office to be checked out. With no one in office you won’t be getting a cart. Large faculty & they have only 2-3 carts. While Extra Space Storage has 6+ carts to use anytime you need without having to wait for someone in the office! If anyone is on the property , your chances of seeing them or being in the office is slim to not at all! They don’t carry a phone when not in the office either. Rent is insane!! In less than 4 months the price has changed per month 4 times ($53, $83, $93, $113!) Don’t expect to get notified properly either when that happens! Oh and they will cut your lock before your even a wk late for what ever reason! As well as immediately putting your unit in Lien status to be sold before the month is over! Place isn’t clean, can’t find anyone that works there. You can call corporate and don’t expect your complaints will have any weight. POOR CUSTOMER SERVICE! I’ve been renting storage as a long term customer for years and this place by far is the worst!! Take your stuff to Extra Space where you will always find carts, always find people in the office, always will be able to reach staff/mgr no matter where they are in the building. They work with you if late, don’t raid the rental prices mo to mo. And If behind, you’ll get text, email & formal letter by mail if late, a lien & auction won’t happen for a couple months giving you time to discuss being able to get your things. Even A-1 Thrift storage has better customer service than this place!!
• November 2023 by Jennifer Castillo
  Bryant was amazing. As this is my first time getting a storage unit he was able to explain and walk me through the initial process. Very thankful for his guidance and excellent customer service.
• October 2023 by Craig S.
  Dealing with this storage facility has been the worst customer experience I've had in my life.Less than a month ago, my girlfriend and I rented a unit at this location. It was their largest indoor, climate-controlled unit. Before signing the rental agreement, she talked with the front office about the safety of the location, asking about the CEN rating on the locks they provided, the security at the facility, etc. We were told that the location is under 24/7 security, and we trusted the overwhelmingly positive reviews here.On Monday of this week, we were contacted at 2pm CDT and informed that both locks (a $130 ABUS padlock and the provided Public Storage disc lock) had been cut off of our unit. What is a Property Manager doing on a Monday for over five hours after the location opens if not surveying the property to ensure its safety? My girlfriend went to the location and immediately called the police. It was only then disclosed that there was a burglary. The burglars seemed to hit very specific units, all across the first, second, and third floors. They seemed to know which units to go to, despite us having only accessed the units a few times and being very discreet with how we stored things.Half of our stored belongings were stolen, and the burglars left things that did not belong to us inside of our unit. We filed a police report with the Fort Worth Police Department and did not touch the contents of our unit, as it was effectively a crime scene and in case the insurance claims examiner would need to see the condition of the unit, request specific photos, etc. Public Storage provided us with another lock and key, we placed it on the unit, and left.Today, Wednesday, my girlfriend was called and asked if we had vacated the unit. We said no. We were told the unit had no lock on it and was now completely empty. The same burglars, using the exact same way of getting inside, had now stolen the remaining half of what was in our unit, which we were not even able to touch until we heard back from the claims examiner on our first burglary.I contacted the Property Manager and was provided no explanation or help. I talked to the District Manager (Troy Galer), whose only concern was expressing to me how bothered he was over the damages that the location suffered. He wasn't even aware that the location had been burglarized, completely pretended like he understood the situation and damages. There were no alarms, no security system. We signed a rental agreement based on the promise of "24/7 security," and we were provided none. The burglars used a COAT HANGER through the single set of doors to trigger the motion sensor on the inside. It looks like all they needed was an angle grinder to cut everyone's locks. That's $30 or less worth of equipment. That's how much money and effort it takes to burglarize this entire storage facility.This location and district does not care about keeping your belongings safe. They are paid by a billion-dollar company who does not care about making it right when they've clearly wronged and victimized a customer. Everyone involved has behaved with complete negligence. There aren't even cylinder locks on the doors at this location, as there are at others, which is just a conscious decision to make the storage units less safe.My girlfriend and I have been put through extreme stress and mental fatigue due to all of this. We have lost upwards of $50,000 worth of brand new items that we were expecting to put in a new home by the end of the year. We effectively paid $300 to have $50,000 worth of our belongings stolen. It would have been easier and safer to just purchase a small shed with a real alarm system. The staff at this location do not care, the District Manager does not care, and the Fort Worth Police Department has mentioned that many burglaries have happened at this location. I have rented at other locations for years at a time and never experienced this. Stay far away.
• August 2023 by Kyle Porte
  Bryant was super helpful and very professional with helping us get signed up. Answered all our questions and made the process easy.
• August 2023 by Lee S.
  Poor customer service since opening and previous mgr gone. No one is in the office majority of the time. If they are on the ground they never carry a potable phone, so calling the phone number on the door is useless because there is no one in the office to answer the dang phone. Leave a msg & expect a call back, don't bother, they rarely bother to call back! You can't use the dolly without checking it out via the office THAT NO ONE IS PRESENT IN OFFICE so you can check out a dolly and IF your-lucky to catch someone in office to check out a dolly that you have to sign out for, there won't be anyone in the office to return the dolly, because they require you to check the dolly back in when done! You can wait hours sitting outside waiting for someone to be in the office!! Poor customer service all around. Oh and if your late besides the $20 late fee, expect an email already that they have your unit on Lien for auction before even 30 days late!! BAD BUSINESS!! Take your things to Extra Space storage where multiple 6 carts are available all the time unless in use. If mgmt leave the office to do their security walk about-they carry on them a potable phone to be available to answer calls immediately. There will be a sign on door of the number to reach them always during business hours, they'll answer no matter where they are in the bldg, so if your at the facility they can tell you they'll meet you at the office in 5min or so. We've wasted more time sitting waiting (hours) for mgmt staff at This Public Storage just for someone to be in office, because NO ONE is reachable nor anyone is rarely ever in the office! Maybe they are getting paid to sleep in another location not working to help customers !! Again, WORST CUSTOMER SERVICE EVER AT THIS LOCATION !! Don't waste your time! The App is a joke! Constant payment glitches . So when you think you hit send payment it just refers you back to the beginning. 3 months now they haven't fixed that glitch with their app or website!! Oh and they WILL CUT UR LOCK 2 wks into being late, so they can look through your storage items. For a newer location they have more complaints than positive. New mgmt turnover and Bryant is the worst.
• July 2023 by Bryan Phillips
  Well, I was at cube smart just down the road. A newer facility that had pretty decent renters at a price that was $20 cheaper and the staff continually monitored the camera's. They really cared about the safety of the property and it showed. I thought they were over bearing and Public Storage was closer so I figured I'd pay the $20 more for convenience. Well I got a lot more than that. Let me tell you what I got.I started my move in and just like the other place, I was on the third floor. Well this time it was a little different it seems there were a couple of tenants that like hanging out in their storage unit I would actually have to walk clear around go to the next aisle and come back around from behind because he had his stuff scattered out in front of his storage unit. It appeared there were a couple of campers on my aisle. I let it go. I feel badly for people trying to hang on to what little they have and not being able to have a roof over their head. I'd still prefer them to abide by policy though. I'd be lying if I said I was comfortable with that situation. Then the unthinkable happens. Both of my locks are cut and my belongings get stolen. You know the camera footage they have? You don't get to see it. Make sure you have an itemized list or goodd luck remembering what you had and what had been stolen. They make you pay for insurance, but they don't help you remember what you had in there. Blur the image of the theif. I'm not after him. I do want full compensation for my belongings though. I moved out. $100 a month for storage on the aisle the front desk refer to as, "skid row". No sh#T! Too pricey to have your belongings taken from you and then the staff can't help you with the camera footage. It's taken me a long time before I file the report, because I almost did it without listing an item that was $350. I just know I'm forgetting something else. Well, I'm out of there. Not looking back. What an awful experience. Beverly hills storage prices for skid row. Who do you think you are?
• July 2023 by M G
  I had a great experience with Bryant!! When I couldn’t access another unit and had to drive to this location, Bryant took control to make me feel at ease and gave me several options to resolve everything. I let him know this location would actually work perfectly and I was exhausted from driving. He then made efforts to find me the best unit on his premises that would work for my needs. No pressure sales and I LOVE my unit! It’s easy to access and convenient. This made my day! Ask for him if you come to this location
• July 2023 by Wesley Kirk
  In the 2 years I've been here, the rental rate has gone up at least 5 times. Now a simple little unit is almost $100 more than when I first rented from them. It's insane because the building keeps getting worse and the cost keeps going up.I would recommend avoiding them unless you're looking for a place to burn money.
• July 2023 by Claudia Urbina
  I am so pleased with my experience here! As a college student, I was nervous about having to move out and find where to store my stuff. I could not be more happy with my decision to use Public Storage on Stella St. Justin was so helpful in answering all of my questions. I didn’t realize that I had locked my unit incorrectly. I had already left, but Justin not only gave me a call letting me know it was locked incorrectly, he explained how to properly lock it, and even followed up with me on my next visit. I’m so appreciative and know that my stuff is in good hands. I will definitely be using this location again in the future!
• June 2023 by Eddie Clark
  Justin at Stella location was professional very helpful when I needed it. Good customer service can be hard to find. He was great. Need more like him.Respectfully,Eddie Clark.Ft. Worth Texas, y'all.?
• June 2023 by Bailee Robison
  Justin’s customer service is unmatched! Highly recommend coming here. Using public storage was easy from beginning to end! Will be using this location if ever needed again in the future!
• May 2023 by Nick Shawn
  The whole staff here have been so friendly and helpful. Specifically Justin and Jen. They always help with any questions I've had, and little specific things like if I needed a door open for the movers to drop off things to my storage unit, etc. I used to think of a storage building and staff being a place where they will just do the absolute bare minimum, with as little service as possible. Public Storage (specifically the one here at 625 Stella Street) have really went above and beyond. I'd recommend you choosing this location, if you're wanting to store your things. It's a clean spot, with a friendly staff, and secure, air conditioned storage for a fair price.What more could you ask for.Thanks again, Justin and Jen. You both are great.
• May 2023 by Elliana Gonzalez
  Very clean, and neat. Had no worries storing my stuff or unloading by myself as a woman. Also had wonderful customer service! I came right at close and they still let me use a cart even though they had to stay later.