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December 2023 by Nene Johnson
UPDATE: HUGE RATS, DO NOT USE!!!The storage facility is infested with huge rats that destroy your property. The management office is aware but failed to notify it's customers!! Their response: We're aware of the issue. Here are two packs of rat poison, put it in the corners of your unit and take this brochure for claim instructions.The biggest kicker, I had over $20k in property ruined and the insurance they require you to purchase only reimburses $150! And they require you to jump through hoops for that. Don't believe me, see attached.So, again I say, DO NOT USE!
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November 2023 by Maria Valley
Thank you Robin. This place is clean and taken cared of. Easy to get in and out.
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September 2023 by Mictos Tech
Met with Ms. Robin. She was very professional and treated me with respect. Despite asking so many question, she humbly responded and even asked if I have any more question. This is the facility has the highest level of customers service I have received.
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September 2023 by Steve Prochaska
I have had a storage unit here for over 12 years. Mostly when it was all storage. I noticed after public storage took over my bill went up a little. Oh well that's ok. Well that keeps happening. I'm paying over double what I would be paying if I signed up for the exact same unit today. I called to get some clarifications and was told basically the longer you have a unit the higher and higher your price will go. They "are not a long term storage solution" if I were to rent a new unit and leave my current I would get the new price.Ok. That's nice to know. Guess I'll be packing it up
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September 2023 by Joe Cooper
Gate difficult to open at times. Property manager very helpful.
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September 2023 by Steven P.
I have had a storage unit here for over 12 years. Mostly when it was all storage. I noticed after public storage took over my bill went up a little. Oh well that's ok. Well that keeps happening. I'm paying over double what I would be paying if I signed up for the exact same unit today. I called to get some clarifications and was told basically the longer you have a unit the higher and higher your price will go. They "are not a long term storage solution" if I were to rent a new unit and leave my current I would get the new price.Ok. That's nice to know. Guess I'll be packing it up
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September 2023 by Tricia T.
I have utilized the Public Storage on Basswood and Denton Highway for over six years. At the time, another company owned them. The individuals who manage and serve at this location are excellent. They are professional and courteous. However, the business model of this corporation consists of exorbitant rate increases and hidden fees while the decision makers and beneficiaries successfully hide through an online platform and complicated app. Until June of this year, my monthly rate was approximately $161. I realized today that it now approximately $221. Looking back at my payment records, an annual increase of $40 seems to be the norm. The local representatives are not allowed access to client records to make payments or change account information. All those details are carefully secured in an app that is anything but user friendly. I would prefer to share my concerns with a corporate representative instead of in a public forum, but the business model does not allow for that. Although there is a chat feature, it is no more than a virtual assistant that simply loops the client back to the webpage and main menu. Albeit it will take some time, my plan is to end any business with this corporation ASAP. I would rather give away my belongings than to continue to financial support of such greed and deception. My only advice for anyone considering Public Storage is run away from the white and orange buildings as quickly as possible. The folks making the money are not your friend .
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September 2023 by Willa Grace Lee
Robin is great at managing the facility - she is always kind and helpful.She keeps the facility clean and running smooth.
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August 2023 by Stormy Stanford
Robin was amazing! I didn't think I'd make it there on time coming from southeast Fort Worth through 5 o'clock traffic. She was so helpful and patient with me at the last minute. I'm so grateful.
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July 2023 by JuJu's World
Mrs.Kendra was phenomenal in helping us get situated! Thankyou for your help we really appreciate it!
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June 2023 by Gorgeous Chaos
Ms. Robin greeted me upon arrival. She made the perfect recommendation for me based off simple details given & that made my move security smooth & easy! I appreciate her work & willingness!
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June 2023 by Tasha Cantrell
The one I'm at doesn't have a manager more then half the time, so that means no office open. I drive in and drive out, been broken into. And just got a message yesterday starting July first, 5x10 is 109. Month. No thank you! I will put myself someplace else and never return . Getting to big for the britches public storage
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June 2023 by TYLER TROVATO
Use them. Great company. Top of their game
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February 2023 by Bob via jr
Robin was super helpful and nice. Glad they have such a great ! No problems a little pre-planning didn't resolve.
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February 2023 by Ellen Dulin
Robin Adams was great! She knew exactly what I needed and was able to get me set up in no time.