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December 2023 by Chelsie Hill
My rent has magically went up almost $60 with absolutely no warning. We've called numerous times with no one answering the phone and no one calling us back after leaving voice-mails. All the carts have mysteriously disappeared even if you're the only one there. Honestly about to switch storages simply because of the lack of professionalism and what feels borderline fishy and illegal. I'd give 0 stars if I could. Don't recommend.
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December 2023 by L Harris
If I could give this place a 0 I most certainly would, and since I can't a BBB complaint and horrible review will suffice. They take advantage of senior citizens, then laugh and makes jokes about it on the phone through their insensitive customer service and escalation reps. The onsite managers are not really onsite because an elderly person sat for hours waiting on them with no ETA (informed by rep would just need to wait).
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November 2023 by Natalia Ayme
Kristina, Sesily and David provided exceptional service! Huge fan!
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September 2023 by Vicki McLaughlin
I found myself in need of storage space and it is great that Public Storage has locations everywhere and there was one right down the street from where I live . I rented one of the smaller units to begin with and when I started moving things in and measuring everything else I anted to put in there, it was actually going to be too small so I had to go the next size up. Sesily was very helpful in getting a transferred to the next larger unit . It was quick, painless, and the prices are very reasonable. I highly recommend the location in Haslet off of 718.
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September 2023 by J Bubba
Not a 24 hour service unlike it’s competitors. Especially if you have an RV and you planned an early trip you won’t get before 6am to beat the traffic. So you better get it and take it home and hope the HOA doesn’t come after you if you live in one. The RV area is not lit either
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September 2023 by Keion Abron
It was an extremely pleasurable experience, and Sesily made everything so smooth and comprehensive! Great customer service goes a long way with me and they definitely earned these five stars!
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September 2023 by lilly zavala
The Hispanic girl was sooooo sweet, nice, very helpful and respectful. I had no problems with getting a storage unit. She definitely deserves to be promoted. :)
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September 2023 by James R. Womack
Made an appointment and confirmed with this location. Arrived early, called at the appointment time since they were not present, left a message and still no one contacted me. Poor customer service but a good indication where not to leave our belongings.
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September 2023 by Elijah Witsaman
Sesily at public storage was the definition of professional and respectful! 10/10 recommended for all your storage needs!
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August 2023 by Huntir Arthur
By far the cleanest storage unit I’ve been too! We need more Erin’s in the world. She was a phenomenal help. She knew how to answer every question and was such a huge help. Thank you Erin for everything!!
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August 2023 by Serenity West
Don't rent from here. My sister has a unit and had paid on the 18th. The manager told her that her unit is going to auction since she didn't pay... But we received a confirmation of payment and my sister's bank even confirmed it went out and that no reversal payment was made. So they just took 200 and tried to sell her stuff and won't even answer her calls emails nothing. Will be getting a lawyer. Shady people out here.
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July 2023 by erica bermejo
Sesily was very professional & knowledgeable about everything I was looking for. I will definitely recommend family & friends to this facility
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July 2023 by A D
I wanted to give 5 stars only for Erin. Erin was such a awesome help !! She was able to help us transfer to another storage unit with no problem. Super friendly and help and knowledgeable about her faculty. Keep up the great work.Now!! Sesily was non-existence was otherwise not helpful. We have gone to office 3 days in a row. 1st time we went at 5pm no one was in the office, 2 day we went to the office 3 times in one day. First time at 11:30 I called left message Sesily did return my call to say she would be in the off site but would be there the rest of the day till 6pm. Second time at 4:30 Sesily was no where to be found we waited awhile checked back at 5:30 still no Sesily. I had returned home she called me to let me know she was off site do to wifi issues. This has been by far the most terrible customer service I have ever experienced.
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June 2023 by Robert Zanca
Came in to see about getting a small storage unit. rates were decent. Secily was very professional and helped me with everything I needed to know about the units!
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June 2023 by REAL-PLAYER-INFO
This employee help me find unit and showed me different sizes of units and she was very helpful and I believe her name is sesily I believe Would recommend
