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December 2023 by Chelsey
Kristina is a rock star when it comes to property management for public storage! She attended to all of my needs in a timely manner!
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November 2023 by George B
Christina does an excellent job when it comes to customer service! I had a billing issue and not only did she resolve it right away, she followed up with me to ensure that all additional fees had been refunded! Thanks again Christina! Give this woman a promotion!!!
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November 2023 by Jada Habiba Abdirahman
Kristina, if I would give her a zero for customer service that would be it. Today is November 2nd, 2023 they cleared my unit out without a via call or an email. Then stated my items are in the trash. I even stated I was paying and coming back for the rest of my items the next day in front Kristina and her coworkers of a musketeers. On the handbook it stated that we have a few days to pay the unit with the late fee. They gave me one day!!!! Then when I asked where my items where’s Kristina states with a chuckle there in the trash. I asked for Human Resources information was denied. Ended up finding it myself . Then afterward asked what I was doing with the unit. Unprofessional!!!!!!!!!
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October 2023 by R B
Kristina is the best ! professionalism and customer service/ communication, and genuinely care about customers is above and beyond anything I have ever experienced. Thank you for restoring my faith in this company. You have a customer for life now !
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September 2023 by Patricia Lemon
There is never a utility cart there to use. I am the only car in the facility and no carts around. I'm tired of loading up, getting to the storage unit ready to unload and there is nothing to move the boxes on. The office person told me they get stolen. Well please watch the cameras or replace so paying customers like me can use them. I'm not happy with this lack effort on this location.Update...........Manager gave me a call and is trying to find a solution to this problem. I was listened to and at least someone called me to try to fix the problem instead of ignoring the issue. I am pleased that my frustration was addressed and will change my review as of this writing based on what I was told they would change as far as loading carts. If that happens then I will change my rating to 5 stars.
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September 2023 by Juliette Guzman
Kristina was very helpful and patient with me, she explained some of the process and I felt more at ease. Thank you so much Kristina ???
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September 2023 by Taylor Petruska
I’ve been using Public Storage on Bonds Ranch for about a year now and they’ve just been fantastic! Anytime I need assistance Kristina has been very polite, helpful, and understanding! The facility is always clean and well kept. I would definitely recommend them to family and friends.
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September 2023 by tiauna rodriguez
I’ve had a unit with this facility for over a year and Kristina has made this experience very easy and smooth for me! She very helpful and understanding in situations that’s I’ve came across in the past! Very good staff and clean property!!
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August 2023 by chassie liles
Love Kristina and all the help renting my unit when I needed it. And making sure that when I was ready to close the account it was super easy. Will definitely store here again in the future!!!
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July 2023 by Ruby Rívas
Kristina is amazing! She is very professional and knowledgeable! She cares about her customers and takes pride in making sure her facility is clean and up and running at all times. Highly recommend. 10/10Ask for Kristina
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July 2023 by Lashonda Washington
There is never anyone in office can't access my unit they tell you to leave a message and someone will call you back haha thats a joke just like this location three cars outside waiting for assistance and nothing DO NOT RENT A UNIT AT THIS LOCATION
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July 2023 by Bob
The facility is useful but there are several issues. First, the staff are uncaring, inconsiderate and generally unavailable. On the day I moved my belongings out they allowed me to park my vehicle outside overnight but the next day they threatened to have me towed, giving me only a 10 minute notice. In addition they canceled my access code before I was able to remove my U-haul truck from the secured area.
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June 2023 by Richard Vargas
Exceptional Storage Facility with Top-Notch ServiceI've been renting a storage unit from Public Storage for about four months now, and my experience has been nothing short of fantastic. One of the standout features of this facility is its cleanliness, which is maintained consistently. The security measures are robust, ensuring that all my stored items are safe and secure.What really sets Public Storage apart, however, is the accessibility of their storage units. It's clear that they've designed their facilities with the customer's convenience in mind.Furthermore, their customer service deserves special mention. They have always been responsive and accommodating to my needs. When I was facing some financial difficulties, they even offered me a rent reduction, a gesture that I deeply appreciate.In my opinion, Public Storage truly exemplifies what a top storage company should be - reliable, clean, secure, and customer-centric. I would wholeheartedly recommend Public Storage to anyone in need of a storage unit. You won't be disappointed!
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June 2023 by Taylor Etter
I love this storage place! I spoke with Kristina and another worker who I didn’t catch her name the other day about something in regards to the storage. They were both so kind, very knowledgeable, and were able to help right away! 10/10 would recommend storing here!
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June 2023 by Ricklan Holmes
Kristina and Sesily where very nice and helpful in getting storage space.Kristina went far and beyond to help with fixing and issue with unloading a POD.They both need a raise in pay???
