Quest Diagnostics 8th Avenue provides a range of testing services, including routine lab tests, drug screens, and COVID-19 antibody testing by appointment. Patients can schedule appointments online, even at short notice. The location is at Baylor All Saints Professional Pavilion, and face coverings are required for all visits. While many reviews highlight friendly and professional staff, experiences can vary. Some patients appreciate the technicians' patience and skills, particularly noting a phlebotomist named Cynthia, who is recognized for her ability to draw blood on difficult veins without causing pain or bruising. However, there are reports of less favorable experiences, such as staff being in a bad mood during appointments, which can affect the overall patient experience. Additionally, there are issues with the automated insurance system, particularly with virtual insurance cards not being recognized, causing frustration for some patients. Overall, Quest Diagnostics 8th Avenue is known for its professionalism and variety of services, while also facing some challenges in customer service and technology.
Quest was great, it was the parking. Parking was terrible, access to the building was blocked by Valet. It was chaos. But Quest itself was great, easy and Professional.
November 2024
I went for a quick blood draw during my lunch break. The staff that drew my blood was not in a good mood. I tried small talk to put her at ease with no luck. If she was upset because it was during her lunch they shouldn’t let us schedule appointments at noon. The needle went through the vein and caused a hematoma.
September 2024
The Quest location at 1250 8th is probably the worst managed location. Made the appointment online, checked in early-then had to wait an hour. Staff was friendly, albeit incompetent. Was stuck twice. Totally unprofessional location.
