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January 2024 by Rod Bounds
Great store
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January 2024 by William Odell
I used to work for Kevin back in the day, but this year we were lucky enough to be a customer. We bought a chair from Kevin and my son totally loves it. Thank you to you and your staff sir. Very PLEASED!
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September 2023 by Shelley Shrader
I highly recommend this company. Every encounter I had was polite, friendly, and professional. Gustavo has excellent communication skills and was very knowledgeable! It's so hard to find good customer service like this. They followed through on every detail of our new mattress, from shopping to delivery. You can't go wrong. I love our new adjustable tempeurpedic mattress.
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June 2023 by Jamy Black McCole
What a wonderful store with great products! Gustavo & Kevin are the best! They covered all the information that I needed, without me knowing what to ask! It helped me to find exactly what I wanted in a zero gravity chair. The chair is amazing at relaxing my back & my whole body! Plus delivery was incredibly quick and seamless! Do yourself a favor and visit Relax the Back on Curzon in Fort Worth! Sending my thanks!
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April 2023 by Thomas Pailliotet
Friendly staff and extremely knowledgeable! Customer service is top notch as well.Overall great experience!
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March 2023 by James Lane
Greetings at the door was courteous. Promptly answered my question for the product I was looking for. Availability of product was just what I needed. Adjustment of the product was spot on, only two attempts were necessary. Salesman was kind and patient for I am a little on the older side. He is a military veteran and it was indeed a pleasure to thank him for his service. Looking forward to many more miles of comfortable driving. Thank you.
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August 2022 by Gus Deraleau
Jayme is a life saver & Kevin is amazing. So, so informative & professional. They let me try out the equipment in a low pressure environment and sent me off with more information than I thought existed to purchase the chair that was right for me. I could not recommend this store and these men enough. Do not be hesitant to step inside! Everyone should come here. God bless them. 100 out of 10.
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May 2022 by Sam Parrish
This was one of my top shopping experiences in Fort Worth. The Team walked me through all the chairs, and let me figure out what was really comfortable. For a chair at this price, it was exactly the kind of service I expected. Great shop, and great people.
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May 2022 by Terri Karaffa
Thanks so much...ordered 2 items..Gunner was so knowledgeable and thorough... can't wait to get everything delivered!!
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April 2022 by sheri allen
The owner was friendly and knowledgable, and the chairs are wonderful. They were delivered and set up on schedule and we love how comfortable our chairs are. Worth every penny. Our backs are definitely relaxed!
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August 2021 by Travis Pittock
Wow! I truly wish every store and business had the kind of excellent customer service and care as Relax the Back. It’s truly an awesome store. Kevin is amazing. He truly cares about his customers. He takes his time to get to know your needs and then helps you to find the best product for you! He does it in a way that isn’t like other stores. He is not at all one of those “pushy” salespeople. In fact, he’s the opposite. He gave me time to think about my purchase, to sit and r
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August 2021 by Travis P.
Wow! I truly wish every store and business had the kind of excellent customer service and care as Relax the Back. It's truly an awesome store. Kevin is amazing. He truly cares about his customers. He takes his time to get to know your needs and then helps you to find the best product for you! He does it in a way that isn't like other stores. He is not at all one of those "pushy" salespeople. In fact, he's the opposite. He gave me time to think about my purchase, to sit and relax in the chairs, and even to come back multiple times to sit and try the chairs to make sure I got the perfect match. The staff at this store have integrity, compassion, care, and respect for the customer. This is such a rarity these days. The quality and value of their products are perfect. You cannot go wrong shopping at Relax the Back. I will be a lifelong customer. Thank you, Kevin, and all the wonderful people at Relax the Back!
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July 2021 by Gloria Sanchez
When I went to the store I checked out the different chairs. Everything went well. I was told it would take 2-3 weeks. I asked to be updated as to when I would receive it. The weeks went by. I received no calls from anyone at Relax. Each time I called, I was told it should arrive at their store the next day. Then I would hear nothing. I was told at one point that if I picked another color for the chair They would get it that week. Once again, I heard nothing. It would be different if they had been upfront & not told so many lies. I documented an email & cancelled my order. Of course, at this point, they tried their best to convince me not to cancel. I was told they had already received the money from company that was financing the chair for me. In my opinion, once they got their money, I didn’t matter. The worst thing they did is that I saw the cancellation to the finance company. They had the nerve to state that customer had received the chair in their home, but changed their mind about the chair. WOW! This never happened. I am confined to a wheelchair & have chronic pain. I really needed this chair & was so looking forward to getting it. I should have never been treated like this & especially told lies & lied about me. I would never recommend this store. This is no way to treat customers.
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April 2021 by Lauren C.
Great customer service. The owner and other workers helped order me a desk and continued to communicate delayed shipping (not their fault) then delivered the desk set up to my home office.
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February 2021 by K C W
Relax The Back - Fort Worth - They should rebrand themselves as "Relax The Brain/Body/Soul". Our son needed a recliner for post-surgery recovery. Kevin and the rest of the Relax the Back Team found the perfect chair for him, prepared it for him and had it delivered on short notice. We were beyond thrilled. Our son's extraordinary recovery is a direct result of the Relax the Back team understanding and solving the issue.
