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February 2025 by Janiesha Ward
Have been waiting on a refund for a 85 inch tv since end of December I was told I would receive a refund 7-10 days . Have been patiently waiting and have not received anything . Called early this week and was informed I would get the refund this week . Still have not received . Called location phone line just rings . I keep receiving payment emails for the tv that I didn’t receive but still haven’t received refund . Very disappointed
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January 2025 by Cass Nite
I would like to share my experience with Rent-A-Center, as I believe it is important for potential customers to be informed. I had been a loyal customer for over two years prior to relocating to Fort Worth, where I discovered the Rent-A-Center on Berry Street, conveniently located less than two miles from my home.
I purchased a washer and dryer, and it took three weeks to receive a functioning set. Unfortunately, the initial set delivered did not meet my expectations, and the replacement set also had issues. Throughout this process, payments were deducted from my account despite not having the equipment. Eventually, when I did receive the appliances, the manager assured me that I would be compensated for the inconvenience. However, not only did I not receive this compensation, but I was also double charged.
Additionally, delivery and pickup times were consistently delayed by one to two days. Even after I requested to cancel my account and return the equipment, I am still being charged a membership fee for an account I am no longer using. We returned the washer and dryer three weeks ago, and I believe these charges are unjust.
Moreover, I encountered unprofessional behavior from one of the female associates, which contributed to my decision to discontinue business with Rent-A-Center.
On a positive note, I would like to highlight the exceptional service I received from a team in Bradenton, Florida, who went above and beyond to meet my needs.
I encourage others to read reviews and consider their options carefully before doing business with this Rent-A-Center on Berry Street. Thank you for your attention to this matter.
The only reason this store is getting 1 store is because I can't give a zero. The system won't allow it.
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December 2024 by drosia Aaron
We order a washer and dryer the washer was new but the dryer was broke it dont heat up or anything we called for a new one and noone still havent came to bring us a new one yet and its day 3
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November 2024 by Margarita Herrera
Estanslo thank you for always making me proud 😂🫶🏻 I appreciate you so much 🙏🏻
And Cristian thank you for the delivery 💝
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October 2024 by Anais Lugo
Great customer service
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June 2024 by Benshad Kay
Cool guys
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June 2024 by Evette Howard
Great customer service. Always on point.
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May 2024 by Albert Scroggins
Really looking forward to this opportunity.
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April 2024 by Kia Proutt
Fast and easy
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March 2024 by Kevin Huntley
It’s always great deals and bundles going on
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February 2024 by Imanie Alston
Horrible horrible customer service
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January 2024 by Jessica Banks
The Dont Work With Nobody And We Got The Couch And It Got A Big Hole On The Side I Really Feel We Should Just Have It For Free To Be Honest And Than They Over Paying Us And We Can Get This Couch For 800 Cash Some Where Else
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January 2024 by Patricia Espindola
The gentleman was the only worker at the moment and gave us his fully attention to give us good service
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December 2023 by Jenny Perez
There’s been a lot of miscommunication with merchandise and delivery times
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December 2023 by Jada Booth
They brought me a washer that only worked for a couple days (and the person that brought it didnt even hook it up correctly the maintenance man had to come tighten up the hoses) ! I called and asked to come and see whats wrong with it and they lied and said they would come its been 5 whole days and nobody came yet ! I literally have to call these people everyday and still no show !!! OH But they gone want they payment on time!
