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October 2023 by Christopher H.
Awesome service! Professional, quick service with a smile! Honestly, in an industry that just isn't known for speedy and polite service, Ridglea changes the equation. thank you Mark and all your great staff.
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October 2023 by Lisa Hallmark
We had to give one star to post this message, otherwise this company would not have gotten even one star from us. We brought in two watches that are my husbands, and Mark, the owner, said "we will have to send one of these watches off, because of the way the watch is made" and this will take approximately six weeks. He also said that it would need a complete overhaul and that was why he needed to send it off. Before we took the watch to Mark, my husband had never had a problem with this watch, with the exception of needing a battery. We had business coming up in a little over six weeks, but agreed to leave the one watch with him to send off for repair. Upon getting the watch back that he sent off, which took more than six weeks, the watch was not working the first time my husband put on, and I phoned Mark to tell him that it was not working. I brought the watch back in to Mark and he said "It is probably not working because it has been dropped", which was the wrong assumption on his part. The watch had not been dropped and had not even been worn until the day we called him and realized that it did not work, after his repairs. I said to Mark, who did you send this off too, and his response was "I did not send the watch off, I did the repairs here", when he initially told us that he sent it off and that would be the reason for the large sum that he would have to charge. I am disgusted because I know that he was deceitful, and if that is how he does business, I hope that other people will read this and please take note.
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October 2023 by David Offutt
I wanna keep this place a secret... But I'll share, and you'll be glad. They are teriffic. The owner has been taking care of my watches for 20+ years. You'll never regret a visit to ridglea Watch and jewelry.
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September 2023 by Kelly Hopton-Jones
I dropped off two of my husbands watches for new batteries. Both faces started to fog after pick up. We were told that it is due to the age of the watch; however, it seems very suspicious that it occurred at the exact same time to both watches after picking up from this establishment. We were told there is no way they are at fault, but that is hard to believe. I would consider somewhere else for watch repairs in the future.
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May 2022 by Cyndy Efferson
Friendly and efficient! Did a great job repairing a neck chain and rebuilt the gold bail. Definitely recommend.
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April 2022 by Suzette Watkins
I've done business here for a few years. I had a ring remade here, I've bought a couple of watches here. I recently got some jewelry appraised here and the appraisal was over the top very high. I was in shock at the appraisal value. I took it to another locally owned estate jewelry appraiser and when I handed him the pearl necklaces, he looked at me and said, "these aren't real pearls"! Nor was the gold real 10K gold, it was gold plated wire. Even though the appraisal from Ridglea said jewelry had been acid tested etc., it was proven to be a bogus appraisal. Ridglea Watch & Jewelry refunded my entire expense of the appraisal and was very apologetic. The appraiser from Ridglea was Thomas F. Ryan III from After Five Appraisals. I'm not sure I'll ever go back to Ridglea Jewelry although they appear to be really nice people, my trust in them has been damaged. Make sure your pearls have a gritty feel when you rub them together. :)
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December 2021 by Cal C.
Wife was so happy that her Oprah watch got fixed! Thanks Ridglea. I was sure it was trash material. I recommend them. Mainly cuz they called me after hours to tell me the damages. Not just anyone do that. Thanks again! And it was reasonable.
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November 2021 by Brett Wilson
Friendly and knowledgeable staff. They were able to replace my watch band
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November 2021 by james aldredge
Great been using them for over 20 years
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May 2021 by Consequence Scottie
Best jewelry store ever. Great service. Respect and love
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May 2021 by Mike Brunet
Always a great job, and very friendly
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January 2021 by Matthew B.
Mark from Ridglea Watch & Jewelry did a phenomenal job on my watch! I had a rare watch that needed work on the complicated movement. Mark was extremely transparent with the work, he opened everything up and educated me along the way. He blew me away with his service and quality of work!
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November 2020 by Randy Godwin
Stopped in for a quick and simple watch band repair. Excellent customer service. The staff is so welcoming and friendly. They have a large collection of beautiful watches should one be in the market. At the time of my visit many of the brands were 30% off retail.
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November 2020 by Fausto Belloli
Friendly and professional
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October 2020 by Jewel Autry
Someone removed my review from years ago! This place is a joke! Unprofessional to a tee and conning their way thru life. Don’t trust this place with your jewelry! I paid 1000 for him to make a man bracelet turquoise jewelry southwestern style and he made a woman’s pebble bracelet. Terrible business! He kept my thousand dollars and the bracelet!
