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July 2024 by Kristin W.
I have taken my pets here for the past 7 years, and although none of my pets have ever seen Dr, Rickords, we have had no issues. However I will never take another animal here again and advise no one else to. I took my 8 year old dog to Rickords 2 months before he died because he was limping. They said it was arthritis and gave him an anti inflammatory. Then 2 weeks before he died we took him back because he suddenly had multiple "bumps" where lymph nodes are. They said it was cysts and sent him home. Then he became very lethargic, ran a fever, and struggled to breathe. Dr. Roller examined him, said they would take some blood, give him a steroid, and send him home. Only when I pushed back and said something is seriously wrong, did they suddenly notice his issues breathing, perform an ultrasound, and realize he had a massive, inoperable tumor in his spleen. We had to put him down that day. I'm not sure if they are just incompetent or uncaring, but either way they are negligent. Our pets depend on us and they are only with us for a short time. Don't let Rickord's take that away.
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May 2024 by Macalah Vasquez
Sarah was very kind and supportive with helping us resolve an issue with our cat! The whole staff always makes my cats feel safe and taken care of. Always very reliable and helpful. Thanks Sarah & team :)
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May 2024 by R R.
This review has been unfortunately a long time coming- Dr Rickords had been fantastic! My service dog and I had the displeasure of meeting and dealing with KATIE BAUER. She had a horrible bedside manner and hung up on during a phone call about my critically ill working dog. I'm Told she also added disparaging information in my transferred file. See Dr rickords not bauer. She was a disaster - very uncaring and very unprofessional
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April 2024 by Rose Zayas
Best place ever to bring your furry friend
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April 2024 by Mary
Very caring doctor and staff. Always have time for questions. Dr Rickord is great!!
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April 2024 by Ken S.
They all seemed to understand animals and this has a calming effect for a vet visit. I would recommend them even though I'm nvery new to the practice.
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April 2024 by Rachel E.
I called again to schedule a more advanced procedure for my elderly dog as he continues to have UTI issues. I'm going to be honest and express how frustrating it is to be asked again on his vaccination status. He's 11 years old. He lives inside. I told the receptionist he had 5 UTIs last year and 2 so far this year. He's currently in quite a bit of pain. I understand that vaccinations are important but his normal vet said not to get them when he's already not feeling well. I'd really like to know when I should have gotten them (according to this vet) when he's been sick basically the entire year and a half. Do better. Seriously. I do not care about his vaccines when he's sick and in pain! I don't feel like that is an unjustified feeling.
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March 2024 by Natalie W.
Love this vet Switch to them after I had a bad experience with another vet. They always listened were and kind. They would call back and check up on my pet if they were sick. They would expedite bloodwork if they felt like it was serious. I just have nothing but wonderful things to say about them. I moved, so I no longer get to be with them but I recommend all my friends that still live in Fort Worth to them. I just wanted to thank the staff and the doctors for being so kind and understanding and this is definitely a great place to trust someone with your pet
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January 2024 by Renee C.
What a caring and competent staff at Rickford Animal Hospital. From the person who took all my information to set the appointment to Dr. Roller, who had to help us make tough decisions, they were all so compassionate and professional. I highly recommend them for your pets healthcare
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December 2023 by Patrick Frederick
Dr Richard's was fantastic when our Remi was not well. The staff was awesome and caring especially Heather
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December 2023 by t keller
Very friendly and efficient.
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December 2023 by Dolores Tovar
Sorry if this is a duplicate, but I am just very upset. I took my kitten here on 09/28/23… was told 2 days for blood results. To this day I never heard back. I tried calling twice and was told the provider would call me back with plan of action. Well, my sweet girl passed away. I just wish they would have told me they were incompetent and unable to help us so I would have gone somewhere else. Thanks a lot.
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December 2023 by Alecia Hansen
Fantastic experience I'm glad we were able to follow Dr. Roller from her previous clinic. She is so kind and sweet to our animals and has been crucial in their care over the years. She takes her time and is always great at explaining things to us. The staff was very helpful and they were great when we needed to reschedule our original appointment. Thank you!
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October 2023 by David Fobes
Awesome staff who are always super friendly and able to care for the furry family members.
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October 2023 by Chantal Mills
Truly feel like these people care about the pets they serve every day. Thank you!
