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October 2023 by Hesham Makhlouf
I have been a customer for rooms to go in different cities over the past 6 years. They have a good furniture but this branch has bad Management.Bought a bedroom from them a week ago after I picked up everything and made it back home realized that they didn’t load part of the bed. talk to them on the phone they said I can come get it and never offered me a delivery on the part that they missed. I went to pickup and speak to the manager Chris and he didn’t seem to care much. He said “mistakes happen.”While unpacking the rest of the room after that noticed that part of the paint was peeled off the drawer chest. I feel like dealing with the management again in this place is just a waste of time..I am leaving it at 2 stars only because I like RTG furniture..
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October 2023 by Quincy Carnes
This place is a scam Angel is an lier. Do not trust this person he is a liar. He will take your money and lie.
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October 2023 by Edie Elle White
I purchased a small red recliner for my living space Vickie Robb was so very helpful and patient as I looked over the selection. I finally decided on the color I couldn’t live without. She helped me set up my own personal delivery! Vickie was a great sales person. She let me have my space and, showed up in the niche of time!!! RTGO… you have a jewel on your hands with Ms Vickie! I purchased my recliner during the Labor Day sale.
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October 2023 by Coal Nutrition
The only reason why I didn’t give it a 1 star review was because of Vicki there and how nice she was. But the delivery service that they have is garbage. Said “it’ll be there before 3” and here we are nothing. If I would if known it was going to be like this, I would have just rented a damn trailer myself for $40 and had it yesterday. Paid $100 for empty promises.
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August 2023 by Ryan Beckley
I bought a couch and a recliner just over a year ago along with the highest level of protection plan. My recliner has not worked for over 6 months. I have called customer service on 4 different occasions and each time they assure me someone is coming out however no one ever does. I finally got a random call from a technician over a month after he was supposed to be out. He diagnosed a bad recliner motor and said he ordered the part while on site. That was 2 months ago now and still no part in the mail and no technician to fix it. So I called AGAIN and got a girl with an awful attitude named Bre on the phone. She then said that she has no idea what's up with the part just that they don't have it and they have no idea if it will ever be back in stock. She said I will have to wait another 90 DAYS and if they still don't have it by then they will have to "look at other options". I never write bad reviews but this is absolutely insane. Do yourself a favor and take your business anywhere else.
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July 2023 by Conner Brice
Jose was a great help and made sure my order was loaded correctly and was very professional and respectful
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July 2023 by Loren Wheeler
Fort worth location-it’s been over 2 months and we can’t use our chest due to faulty drawers. Service agent FINALLY came out after 2 months and stated he’s done all he can do. RTG wants us to wait another 5 days to decided what they want to do. Not to mention we still don’t have the bed to our suite and a sliver of wood had already fallen off of our dresser. We will not be shopping rooms to go again.
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July 2023 by kandi
I went to this location looking for a bedroom suit, but they don’t have any sales representative. No one approached me to help, so I walked out. I’m not going to spend a couple of thousands of dollar at a place with non-existent customer service.
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April 2023 by Bull Brooes
I went there most people there an old and the rester employee are old move slow not very nice at all. They do have great prices though. I will try another rrooms to go outlet
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March 2023 by Oscar Calvillo
Very fun and helpful. Buying furniture has never been so easy and stress free. From Bruce the salesman on the floor to Angel in the finance department. Definitely my place to go for furniture.
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March 2023 by Janice Smith
I don't like this place, it just not my speed! Sales staff is very friendly and courteous!
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February 2023 by Morgan Adams
Where to even start. Purchased a creekside 2.0 bed with a dresser trundle and a round kitchen table. Was supposed to be delivered 2/4 however the driver for rooms to go showed up at someone elses house to deliver my order. I called customer service several times to be told they could not get ahold of dispatch. While on the phone with rooms to go customer srevice I am getting serveral calles from so called dispatch that the driver is at my house waiting to be let in. Interestingly I am outside while this is happening and the only person outside my house is me. I missed my sons basketball game for this. All that I got was a we will have to re-schedule. I will NEVER order again. Disgusting way of doing business.
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February 2023 by Lauren Graeber
Fun easy shopping. New arrivals weekly. Most items are "as is". Prices good and staff is friendly.
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December 2022 by Odis McCreary
Going back today didn't have but 1 couch that I wanted and it was sold hope ROOMS TO GO HAVE MORE TODAY WAS REALLY LOOKING FRONT TO BUY ONE I BUY ALL MY FURNITURE FROM R.T.G. HAVE VERY GOOD FURNITURE
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October 2022 by Romario Pedraza
It's a furniture store that they sale Used or clearance furniture. Has an okay selection with some Maybe little high prices. Might go for the newer models because the prices are almost the same. Very clean place and the employees are quick to help out.
