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June 2023 by Phillip Alexander
Had tires balance and rotation. Excellent job
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May 2023 by Mario B.
I went to Sam's yesterday and purchased 2 sets of wooden floor panels. Went back when I got off from work today I went to grab 8 more. Which was a part of the promotion. Upon leaving out the door on the second trip. I noticed that the price that was on the tag wasn't honored. So when I went to customer service. I talked to the employees who also confirmed that the prices were wrong. They handed the situation over to a woman name Kathy. I'm not sure if she was the manager or what. But she was determined to insinuate that I was a liar about what I paid the original time. And not that the price was completely wrong. I had just got off from work and wasn't in the mood to debate and argue with some that knows remotely nothing about how customer service works. Not only did she hurry up and snatch the wrong original tag. But she was quick to tell me what I paid for the first ones. And didn't honor what the price was today. Its a measly 16 bucks. That don't make or break me. But I will be buying the rest of my flooring this weekend from Home depot and Lowes. Because she was really rude. And really doesn't like her job obviously. She believes shes in the business of being right. And that's not how customer service works.
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April 2023 by Braulio Jose Da Silva Aponte
This shop sells brand new tires. They barely able to do flat tires repairs. Hardly you can get a flat tire repair
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April 2023 by Matthew Giglio
Erick and Dean were amazing! Dean was newer but very friendly and honest. Erick went to great extents to explain differences thoroughly and wheeled tires around side by side to physically show differences in some of the tires. You are the man! Highly recommend these guys.
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November 2022 by Therral L.
Sams is great I love the app everyone should use it. I don't get why people are standing in like when they can easily scan and go. Maybe they like standing around.
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August 2022 by Larry C.
This place is not disabled friendly. Very rude people. Think I would rather go to Walmart.
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August 2022 by Lidia Mendoza-Mejia
Me encanta Sam,s. Todo es calidad
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June 2022 by Britton Pavlic
Sam's club Bryant Irvin is a step above, especially Justin. I bought tires from Sam's Club of Westworth Village and from the beginning had issues with vibration, etc. The issues lasted for almost 2 years. I kept getting the tires balanced and rotated at the Westworth Sam's and unfortunately never saw an improvement with the vibration. Luckily, this last weekend I discovered the Westworth Sam's tire shop was closed so I visited Justin and the Bryant Irvin store. He knew I was frustrated with my past experience but assured me he would make it right. That he did. 30 minutes later he had my tires balanced and rotated. I got on the interstate and no vibration whatsoever. I arrived home and shortly after Justin called to ask for an update. I gladly shared the news. Thankful for Justin and the rest of the team at Bryant Irvin Sam's Club. The rest of Sam's club tire stores could learn a great deal from Justin and the team at the Bryant Irvin Sam's Club tire store.
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February 2022 by Rocio Martinez
Eric was the best! I've received better service here than BMW dealerships around the area. Thanks again Eric!
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December 2021 by Robert D.
Lindsey seemed busy but that's no reason to be rude. She asked for my name and phone# to give to the tire shop. I said they will need by order number but she said she only wants my name and number to give to the tire staff. She assumed that I wanted HER to look up my tire order and was not about to let me take up her time. The order is in my fiancés name, and my name and number alone would only confuse them without an order number but she was not going to listen to anything I had to say. That's rude.
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October 2021 by Jamal H.
Good store a little unorganized. But for the most part I haven't had any major or significant issues with this location.
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August 2021 by Rae Perez
Best place to get gas!
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June 2021 by Hilda C.
Terrible customer service. Manager would not come to door to talk with me. I was not aware they changed hours for Plus customers to 8:00 am. I've always shopped here at 7:00 am. I would have paid for the three cakes I ordered with scan and go, but nope, they wouldn't do that. Manager sent someone to talk to me, manager did not come to door. SAMs, train your staff to give better responses and hold managers accountable to respond to their customers. After today, I'm going to Costco! Bye!
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May 2021 by James T.
A while back we changed from Costco's to Sams club. The reason was we were looking for a better choice of prepared food items. We didn't find a very good choice at all. Here's my story. A couple of weeks ago I bought a large box of Members Mark Jumbo Butterfly Shrimp. You wouldn't believe what was in the box, no shrimp. They had shrimp tails stuck in panko crust/ bread formed like shrimp, but no shrimp. I tried several ands all were shrimpless, what a fraud. I wish I could pick a lower rating that a one star. Beware of Members Mark prepared food items.
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February 2021 by Esther Reyes
They have poor logic when it comes to families needing stuff and when u ask for top supervisor...rather then to tell me an ETA for her coming up front she started helping another cashier..
