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December 2023 by Zoey Tran
RUDE CASHIER. I DO NOT RECOMMEND THIS STORE. BOUGHT 3 DIOR LIPSTICKS WITH NO HELP.I had an unpleasant experience tonight at the store with a rude cashier. Despite standing at the Dior shelf for a while, no one assisted me, which made me feel overlooked. I couldn't help but wonder if it was because I was the only Asian there. A white couple who arrived after me received immediate attention.During checkout, I mentioned to the cashier that I received no help, even though I needed advice on lipstick colors. She was rude. When I addressed the issue, the response was dismissive. I suggested leaving a negative review on Google, and the cashier responded with an indifferent attitude.After requesting her name for the review, she ran to the manager and reported the situation while pointing at me. Disheartened, I left the store in the rain. This marks my first and last visit to this Sephora due to such a disappointing experience.Throughout the entire conversation, she never offered an apology for the unsatisfactory experience, adding to the disappointment of the situation.
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December 2023 by Jeanette Vanderput
I came in wanting to exchange my concealer for a shade more complimenting to my undereyes and get shade matched for the Haus foundation and Natalia did just that! She took her time, swatched me for the foundations and hourglass concealer and even asked if i loved it. She did such a great job! Thank you Natalia ☺️
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November 2023 by Sean Hall
Came in to pick up an order someone called for help then walked off then had 2 other employees stand next to me ask if I need help then ignore me. Very poor customer service I will not shop here again
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October 2023 by Traci Bryant
I had a wonderful experience shopping at this location. Raeshay was most helpful in helping me find lipstick, she went above and beyond, and was very pleasant. I’d like to mention Megan as well, she chimed in with encouragement and was very helpful as well …thank you so much ladies!
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September 2023 by G
Only 3 customers in the entire store and not one employee acknowledged my existence. first/last visit and I’ll just continue shopping at the Southlake location
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September 2023 by Chelsea P.
First time ever having my makeup done at Sephora and had such a pleasant experience with Meagan P. I had booked a last min appointment for engagement photos and was nervous on how the turnout would be. Meagan was so sweet, funny , and personable! She made me feel so at ease and listened to every detail I requested to ensure I had the look I envisioned! I will absolutely be returning for any future event that I need makeup services for and requesting Meagan!
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July 2023 by Amy Hull
The store is well labeled and organized, it's relatively easy to find what you are looking for and the selection is decent.What really makes this store fantastic is the staff, both for services and purchases the staff are friendly, helpful and knowledgeable.
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July 2023 by Hannah Watson
The staff were so friendly and helpful!! I was able to find everything I was looking for because of the staff! Definitely will be going back :)
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July 2023 by Rebecca Leah
Living in dfw we have a lot of different Sephora location to choose from. That being said, I will always go to this location because of Natalie or “Nat.” Having her guide me around the store today and help me find everything I needed, was a truly fun experience. She’s knowledgeable without being snooty or pushy, she really just wants you to love the products as much as she does. The girls got an energy about her that’s just contagious! I will absolutely come back to this store because of her!
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July 2023 by Thao Vu
This is where most hackers shop. Those hackers hack your Beauty Insider accounts and steal your hard earned beauty insider points. They failed to verify the info of their customers. Someone redeemed my birthday gift and a set that's worth 500 points. The manager was terribly rude and not helpful at all. She refuses to admit her staff failed to verify infos and allowed point theft happening.
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June 2023 by Rhyann Sampson
I love this location! Everyone here is so personable and friendly, but also know how to give you your space if you know what you're looking for. When I go with my mom - who is less experienced in makeup than me, they always make sure to help her thoroughly.
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June 2023 by Asheton Simm
nat was so helpful and recommended me great products and helped me pick a gift for my sister which she loved! the staff are all so nice and personable! very enjoyable experience :)
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May 2023 by Barbara Browne
I went in this store today with a friend that was looking for a certain makeup. Because I have a low self confidence I haven’t bothered to wear makeup in a long time. I asked a lady what color would be best for foundation for myself. She told me that she would send a “specialist” over. I saw her tell a lady. The lady she told then went up to another employee and was looking at me and whispering about me. They didn’t have to be so obvious about it. My friend also noticed. After about 3 minutes of them doing that I was not going to continue to wait while two employees were obviously making comments with the giggles and grins. My friend put her product back and we left. That’s not how you treat people. You never know what they are going through. Do better!
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February 2023 by Ellie Champion
love this location! tino (i hope i spelled it right!) was so helpful finding me a skincare regimen!! the workers actually engage in conversation with their customers and are so friendly!
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January 2023 by Rita Mack
I love this store, every brand you could think of