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September 2023 by Yolanda
I don’t even know where to begin.. I should have paid attention to the reviews. This month has been the absolute worst!! The lack of communication that you receive from this business and their employees is absolutely ridiculous. To keep it short and sweet they’re all liars! Tiffany, Kate & Aries (I don’t know how to spell her name) all told me MULTIPLE times different updates on my vehicle. Each person had a different completion date but all of them used the same excuse that it “just entered paint and should be done very soon”. They even lied to my claims adjuster and told them they had issues with their machines so that is why it was taking so long! But when I asked they said that was never said. After a month of being told lies I finally received a call to get my card back. As I was waiting I heard the young lady with 2 other calls tell each person they would check on the status, put the person on hold and minutes later without checking I might add, got back on the phone and used the same sorry excuse of it’s in paint and almost done. I will be sure to let EVERYONE know to stay clear from this location because the employees are liars and don’t have common courtesy to just be honest with the customer.Services: Steering & suspension repair
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September 2023 by James Smith
This has been the most frustrating experience I’ve ever had with a business. My truck was involved in a wreck on 6/11/23. It was towed to Service King/Crash Champions in Benbrook, TX on 6/16/23, and an estimate was provided with the repair complete date set at 7/21/23. Initially things were going well; I was receiving updates, parts were coming in, and I was informed my vehicle was in paint and assembly. Then the updates mysteriously stopped. I called the shop to check in and get updates, and was constantly told different things. First I was told it would be ready the following week; then the middle of the week after that; I finally went down to the shop in person, and the GM told me that they had found more damage that they had missed on their first inspection, and that they were waiting on another part. I realize mistakes happen, but I shouldn’t have to go down to the shop in person to be told that. I didn’t get an update that he had ordered the part until a week later. The last update I received was on 8/3, when the truck went into assembly again. It is now 8/21, I have called multiple times, been hung up on by the office personnel; one person even laughed at me when I asked if my truck would be ready soon, and claimed that Service King had told my insurance company that the repair process would take a minimum of two months. This is a complete lie, there is no documented record of that being the case, in fact the documented date of estimated completion was 7/21. I have done my best to resolve this with the shop, but I am still being lied to and told different things about my truck. I am running out of patience, and I am running out of money as this is costing me $1500 per month in rental fees, and I am losing work as this is both a personal and work truck. Two months and longer is an unreasonable time for this repair, I want my truck back, and I want to be reimbursed for the rental fees I’ve racked up due to their incompetence.Edit: I finally picked up my truck on 8/31 after it being in Service King/Crash Champion's possession for 76 days. They did nothing to try and make things right until I filed a case with the BBB, in fact I had to pull up the email I had received from their Director of Operations waiving my deductible before they would even grant me that! No reimbursement of my rental fees, which totaled at more than $3500.00. My truck was filthy when I picked it up, black grime all over the interior and roof exterior, spider-webs in the console, adhesive left on the windshield.Services: Painting
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August 2023 by ArieAna Overstreet
Horrible experience. Every time I called to check on my vehicle it was always a push back with no real explanation on why my car was still in the paint shop for weeks. Now I get my car today and there is paint that isn’t smooth, a bumper that’s hanging and the colors on my logo does not match the rear of my car.I will NEVER utilize this Service King again. If I could give no star I would
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August 2023 by Zayn Rodriguez
Horrible after 6 weeks of them having my truck in the shop I get it back with 4 things that weren’t even fixed after they did their final walk thru. Finishing repairs at another shop
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July 2023 by Mark Hill
I needed a plastic facia reattached below the back bumper of a Volvo. Their employee came out to give an estimate, looked at the problem, and fixed it. He got down on the pavement, snapped the facia in place, and added screws to make it stronger. When he finished, he said "no charge". Great service.
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June 2023 by eddie sobe
Came by at 11:15 am three weeks ago and there was no one to help but a lady in the rear of the store who said please come back later. Today I called to bring my truck to get repaired and I was told it's by appointment only. I work construction so I don't always know what days I have off but due to the rain, work stopped today. I miss the good old days where you came in and they were happy to assist you. Tried twice, now I will go somewhere else.
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June 2023 by Debbie L.
They are now Crash Champions. Horrible experience- my car repairs were t done properly the first time and had to bring back. Then they said their system was down and they couldn't see if our insurance had paid even though I had documentation they had. System was down over a week and a half. So- they would t release my car unless I paid ENTIRE amount. So I paid and have been waiting for my refund over two weeks now. I call and get no answers- just runaround.So I called today- Stephanie at the front says John the manager handling but he was home. No other details. She also originally told me they had no number to call corporate accounting to see if payment posted yet I called them today about this place. Found their website and contact information easily! I asked Stephanie if she was in fact going to return my call because she didn't on Friday, and she proceeded to tell me she didn't like my tone and hung up on me. Run away from here if you are looking for repairs.
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April 2023 by Tony Ohlig
Did a great job - car finished earlier - kept me advised throughout staff so friendlyServices: Body & Trim
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March 2023 by Lauren Castle
Update: called store as requested at about 845am, General manager was in a meeting. Talked to lady who answered the phone,said she would see how they could make it right. No one called back. Called again and no one answered.Awful service and some of the rudest employees ever encountered. They ordered the wrong parts then blamed the warehouse. Picked up the car yesterday; the hood still has a dent and clear coat paint is already chipping. Tried to bring it to their attention and no one could be bothered to do anything about it. Absolutely do not recommend.
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March 2023 by Kimara Burnside
Great Work. They made sure they were on top of things. Made sure it came out like it should. My car looks as if it was never hit. No complaints so far.Service: Body & Trim
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February 2023 by Zahna C.
This place misquoted my estimate by over $200 and couldn't care less. No apology and John, the incompetent jerk that I dealt with was very rude. Go ANYWHERE else!! You'll be glad you did!!
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December 2022 by justme doingme (unbothered)
Service king was fast and efficient they did a great job on my wreck car and had it back to me fast they kept me informed every step of the way they were friendly and I would definitely go back if I need service
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December 2022 by coffee man coffee lover
Their service was top notch. They kept me updated on the progress of the repairs and actually completed them 2 days sooner than the estimated completion date.Service: Body & Trim
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November 2022 by Quinn Ashley
Finally got my car dropped off. The check in process was easy. I had an appointment scheduled. Nice clean professional and friendly office. We did a walk around to see the damage to the vehicle and she informed me that it could take up to 30 days
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September 2022 by WILLIE SUTTON
My experience was very pleasant and professional Katie was very nice and pleasant and I did get a update on everything they were doing to my vehicle per text message. I was also able to pick up my vehicle a couple days sooner than was first statedServices: Body & Trim
