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October 2023 by Dana Pham
I never write reviews because I try to be understanding but this place just sucks. The front desk girl never knows how to answer any questions I have.When I came to pick up my car, there was a scratch on my mirror that was not fixed & when I told her about it she told me to go home and wait for a call???I refused and they took my car to the back to try to buff it out only to crack my mirror cover. They said they would order parts to get it replaced, it has been a month no updates, no call back.Then the other day I discovered that they scratched the edge of my passenger door.Terrible customer service and no responsibility whatsoever.I would NOT recommend this place at all.
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October 2023 by Richard Luft
Terrible. 3 weeks for appointments. And only take a few types of insurance.
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October 2023 by Susan Edward
I had a great experience with service. My car was ready on time and staff and manager was so managing to assist with my needs at the time. When I got my car back, it was also washed and vacuumed what great ? company. Thank you so much service king.
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September 2023 by Lara Korpi
Great service but parts were delayed in shipping so it took a week longer than expected.
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July 2023 by Robert Rochelle
These types of places are usually only going to get one- or five-star reviews. I had a claim through my insurance company and this was a preferred repair shop. I just had to pay my deductible. Estimate and work was done with no hassle. Communication was good (yeah Derek) and the work looked great. I did try and get a free ding repair done but with no luck. What is this world coming to?!? So five stars from me although that free ding work would have bumped this up to 6. :-)Services: Painting
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June 2023 by J W
0 stars was not an option! Had to get an estimate here because I was rear ended and the responsible person’s insurance (USAA) said I had to come here. Got the estimate and his insurance didn’t have enough coverage, so my insurance said they would pay and fight the other insurance. Called explained to them and they said ok and made an appointment for repair. A week later when I try to drop my car off I am told “sorry we won’t work with your insurance or allow you to pay cash because it might cost more now”. I was taken back as I drove over an hour to drop off the car and made travel arrangements around this appointment. Are you kidding me?!?!? So now you decide this? Are they just trying to over charge cash customers? Why would it cost me or my insurance more than it would the other insurance!?!? Beware!!!!
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June 2023 by J W.
Had to get an estimate here because I was rear ended and the responsible person's insurance said I had to come here. Got the estimate and his insurance didn't have enough coverage, so my insurance said they would pay and fight the other insurance. Called explained to them and they said ok and made an appointment for repair. A week later when I drop my car off I am told "sorry we won't work with your insurance or allow you to pay cash because it might cost more now". I was taken back as I drove over an hour to drop off the car and made travel arrangements around this appointment. Are you kidding me?!?!? So now you decide this? Are they just trying to over charge cash customers? Why would it cost me or my insurance more than it would the other insurance!?!? Beware!!!!
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May 2023 by Paul Tomsheck
0 stars wasn't an option. Do yourself a favor & pick anywhere else. This place couldn't even handle providing the insurance company with an estimate for a 'fender bender' (the vehicle is still drivable) after 9 days.
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April 2023 by Scott Lisk
USAA sent me here to obtain an estimate three weeks ago, which we still have not received. Thanks to Sewell Lexus, we're able to move forward on the needed repairs that Service King isn't even able to provide an estimate for
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March 2023 by Gina Mendez
This Service King (now Crash Champions) did a great job fixing my door! Their system kept me up to date with the fix and was fixed earlier than estimated! There was however a couple of small issues that I had to return to have them correct but even then Lee was very nice and helpful and the situation was quickly handled. And thanks to Melanie for the phone calls and text updates and scheduling me with lots of kindness and patience!
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February 2023 by Luay Yaqoob
It is bad bad repair, they scratched the door and blind, and missing door bolts of my highlander 2018 , unfortunately my car came back bad differently
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February 2023 by J S.
They won't work on your car unless it's an insurance claim (seems shady). They didn't call back with a quote until I called 3 times. They won't pre-order any parts even with a deposit. So they said they may need my car 4 weeks to get parts and "I dunno, at least 2 weeks to fix it"... it's literally just a bumper cover.
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November 2022 by Juan C
I was referred by the insurance to get an estimate here. It took me 2 weeks to get an appointment, they did the initial inspection and told me that the insurance would contact me. It’s been over a month and now the insurance closed the claim because apparently the inspection report was never submitted by this place. I waited patiently because I was told there was a shortage of parts. So now, there is no record of a report. Now I have to start the process again with a different bodyshop.
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October 2022 by Daniel White
Absolutely horrible experience. My focus st had a collision on the rear right wheel. They replaced a control arm and wheel/tire and claimed that it was fixed. Upon taking delivery from a location 15 minutes away from where they told me it was available for pickup I was nearly in an accident because the backend was fishtailing at any speed above 30mph. Upon returning the car for additional repairs they claimed within 4 hours that a whee hub and bearing was on the way, which means they knew about the issue initially and decided to cut corners, which nearly killed me on the freeway. They DID NOT test drive the vehicle after the initial repairs as it was extremely apparent at any speed above 30mph and downright dangerous at highway speeds. DO NOT take your car to this absolute scam and joke of a shop, they cut corners and attempt to pull the wool over their clients eyes. Highly dissatisfied.Service: Steering & suspension repair
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October 2022 by Douglas Jackson
Charged $4k for hail repairs and subbed most to another company that did paintless dent repair. I asked for small paint touch up on doors and when I picked up truck after 5 weeks, they didn’t do any paint work. I recommend going anywhere else.
