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April 2025 by Durkee Lara
Very bad service, first they couldn't get a painting and the person who helped me was more asleep than awake and later I sent someone to buy a painting and I even sent the code only for them to take out the painting and they couldn't either 🤦🏻♀️
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February 2025 by Dominic Symes
The person running the store lacks the enthusiasm, friendliness and communication skills to be working with customers.
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November 2024 by Joel Ruiz
They don't help you mix the colors or the stein, both the manager and the workers are incompetent to work in these places......
They don't help you with the colors or the steins, as well as the manager and the workers, they are incompetent to work in these types of places.
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June 2024 by Jorge Santos
Jesica is awesome and very helpful. I have come multiple times and she always has a great attitude.
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January 2024 by Zeke Najera
They make paint easy. Their products are a lot easier to work and blend.
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January 2024 by 1A CONSTRUCTION
Good customer service and friendly staff.
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December 2023 by Olivia F.
Just wanted to give a shout out to Jessika for being so helpful and friendly when we had to come back two days in a row. She was busy working alone and was rocking it! Thank you Jessika
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September 2023 by Sarah Walley
Everyone here had great customer service. They had a hard time matching my paint but worked on it for DAYS and finally got it right. Multiple people worked on it. They would call me with updates. They are awesome. Highly recommend this store.
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July 2023 by Brian D
Keyla was the best. She listened to my dilemma and then offered up solutions that would not break the bank. She is knowledgeable, enthusiastic, friendly and smiles a lot. :-) Everything someone in a customer-facing role should be. When there are a lot of paint choices, high-quality employees make all the difference.
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July 2023 by Andrew V.
I recently bought paint from here cause I needed to do some renovating on the house and the staff was super helpful, especially in color selection and handling everything in a timely manor. The associate that helped me was Mrs. Davila and the manager Mrs. Casanova. Mrs. Davila was very helpful in helping me decide on the proper matching color while also keeping my ideas and thoughts in mind, which took a load off of me. Definitely will be back if needed!
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June 2023 by E B
Don’t come at this store at 5:45 because the ladies won’t help you since they want to get off right at 6. Other stores have helped me but these people are lazy.
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May 2023 by K P
By far the best, most enjoyable retail experience I've had in 2 months. Many stores can learn from the staff at Presidio (Alliance). I've been disappointed by many, but Sherman Williams staff just gave me hope that good ppl still exist. Great job!!
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April 2023 by Rearted
I was soo disappointed for my experience in this store.
I bought a gallon of stain and when I tried it it wasn't the same color that I wanted to match the old color.
Next day I've painted the second coat but still nothing and I went back to the store and ask them to make me another batch because this one doesn't work for me.
So in the end they made me pay for another gallon of stain...not to mention that they asked me for my adress, phone number....for what?
What else do you guys also need my social security?
I will never buy again from this brand.
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February 2023 by James D
Customer service lacking. Wrong paint color given so had to return to the store to get correct paint, waited at the desk for 10 minutes before being greeted. Seems disorganized. Disappointing. Will not return.
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November 2022 by Brian P
I have been painting for over 5 years and worked with many different people at many different stores in DFW. The current staff is the worst I have had the pathetic experience of dealing with. I have been in the Alliance store on three separate occasions (Nov 2022) in hopes that it was just the one person, but it wasn’t. Between the female working the counter that either refuses to answer questions or just doesn’t know to the inconvenience that a customer causes either one of the managers, this store has gone downhill since the previous staff.
