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February 2025 by Bryan Phillips
Questionable management. I'm an ipostal customer who chose this Staples as my business hub. Today I went in to pick up my package as UPS said it had delivered 3 hours ago. I figured that was plenty of time to have my package checked in and if not, they would easily find it because they usually had it sitting out on the counter ready to be checked in. This was not the case today. Still the employees were friendly and eventually the package was discovered. I thought, great, I'll be on my way in no time. What happened instead was I got a young lady who came out to give me a talking to. Letting me know that they have 24 hours to check in any mail for ipostal services and that she had a business to run! Can somebody please remind her that that IS her business and I'm a customer like everyone else? She probably is combative with fellow employees as well as I was told she was the assistant manager. Can you believe this? I spoke with the district manager who resides in that store apparently and she had to remind me that she was listening and not ignoring me. Good lord, that speaks for itself. She seemed totally unphased by what I had to say so this tyrant will probably not be trained in the proper way to approach a customer. I'm at a loss as to what to do in a situation like this. It seems nobody cares about being friendly or at least non-combative to customers. Maybe when all the brick and mortar stores close they'll finally see their mistake, although I'm not counting on it. If I ran my business that way, it wouldn't last more than a week and I'd have to shut everything down. Quit hiring psychos for management. It's not a great business model, really!
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December 2024 by Tina Perez
I asked the lady at the printing desk to help me and she said she was too busy right now to print. I continue to say so you are too busy to help your customers, and then she laughed in my face. And kept laughing as I walked out
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November 2024 by J J
I had faxed sets of papers to two different numbers, got that the faxes were sent successfully, and they were not sent at all to their destination. So do NOT use those services for anything important. You will also have to go back to the store for a refund.
I will also add that this store could not provide me with the outgoing fax number. Y'all need to be able to identify the outgoing fax besides the fax ID on the receipt that's over 20 characters?? We need a normal 10 digit number to let receivers know where the fax is coming from.
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August 2024 by Brent Alford
Bait and switch sale prices, items that are less expensive in the stores are only available online, where they’re more expensive. The manager at the University store was unresponsive, acting like this is simply business as usual, or she didn’t understand when I explained to her that Staples was breaking Texas law. Salesman at the Frisco store was very helpful, where they had (1) of the sale items available. He agreed with me that the pricing would probably get Staples in trouble, but informed me that there was no way to hold, buy or ship the item without driving 2-3 hours and hoping it was still there when I arrived.
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August 2024 by Hosna Mousavipour
Terrible service- I was here for an Amazon drop off and there are people here in line. One clerk is busy helping a consumer and another clerk standing in the corner and laughing with one of her friends.
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June 2024 by Keisha P
Does not open until 11 AM on Sundays.
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June 2024 by Matthew McLemore`
Jenni in the printing department is excellent. She went above and beyond to help me with a project for work and ensured I met my deadline. I highly suggest using this location for all special printing needs.
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May 2024 by Kristin Sullivan
Friendly, helpful staff.
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May 2024 by Lil Pil
Most helpful Print shop service young man. Monday 4.15 pm.
Store can upgrade to brighter lighting. Feels old and dingy
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May 2024 by Amber Roth
The best copy and print center in Fort Worth.
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May 2024 by kassy leija
Came to get my free kit for teacher appreciation week and the worker was pretty rude right off the bat…
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April 2024 by Michellee (BestEticain Beauty Bar)
Jenn ! is such a great manager in her department! She hold conversation with her customers. She makes she their order is done to perfection ! ?. Such a sweetie ! Kaleb does an amazing jobs as well! See him work with to two ladies to get their friend bridal party together AMAZING !
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April 2024 by Howard Huffman
The TSA booth here is absolutely horrible. The person working the booth was as rude as rude can be. Go somewhere else!!!!!!!
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April 2024 by Adrienne Leigh
I highly recommend this Staples for all of your printing needs! The entire print & marketing staff is super helpful & I appreciate them so much! 10/10!
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March 2024 by Heather Scoggins
This was my first time to use the print services at Staples and I was incredibly impressed with the customer service and support! Caleb was amazing! Patient, helpful and very kind. He went the extra mile just to walk me through some extra steps. I’ll be back with more print projects in the future! Thanks Staples team!
