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March 2024 by Billie W
Kristina is probably the rudest customer service person I’ve ever dealt with. Everyone else at this location has always been so nice and friendly. She couldn’t say “hello” or “how can I help you?” as I walked to the counter I asked how she was… no reply. She just stared at me. So I decided to order. She had to exert energy by saying “name?” for my order. First thing out of her mouth. She didn’t say “thank you” or anything when I ordered. Just a straight face stare.When I went to the pickup counter to get what I thought was maybe my drink, I asked her if it was. Her reply… “did I call your name?” So freaking rude. I’ve had bad days before but I can put a smile on my face at work. It doesn’t take much to say hello and be pleasant. Give the job to someone who will be more enthusiastic and kind.
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March 2024 by LL
EDIT: Let's make sure the attitude is known.They made my drink wrong TWICE, even though the label was correct, which I always check before I drink. I let them know, and they promptly remade them. However, when the drink was remade the first time, the barista didn't understand that the drink had the wrong syrup. I said the correct one a few times. Still the wrong drink. When I went back to the bar to get the drink remade AGAIN, someone else stepped in named Tamara. I was made to feel stupid. I was beyond embarrassed, but the drinks given to me the first two times weren't my taste. Tamara poured the milk and pumped the syrups in front of me, again, making me feel like I was stupid. As I watched her grab the syrup bottle, it was different than the one the original barista (short girl with red curly hair) used the first two times. I didn't get a decent apology and was talked down to. Before all of this, I was barely smiled at and had attitude given to me, however the regulars each received a chatty and cheerful conversation.TLDR: I'm a cashier myself, so on many levels this FIRST VISIT to this location has been horrible. I won't be coming back. I should've asked for a refund, but I felt intimidated by Tamara.
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March 2024 by Tim Cook
I live by the SB in Benbrook, but drive to this location! Everyone that works here is great! Super friendly!
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March 2024 by Megan M
The team here really are amazing. Super friendly crew who actually learn you as a person. Love them!
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December 2023 by Chaz England
Horrible location that never has anything. Took my business to the Dutch Bros. up the street. They never lead me astray.
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December 2023 by Lauren Risk
This team is the best! No matter the day or time, I'm always greeted by name and guaranteed a great conversation. Keep up the amazing work you guys. You're truly a pleasure to be around!
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November 2023 by Marigold Porter
Either Aubree is hard of hearing or she is incredibly rude. She Needs to work on Customer service!
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October 2023 by araceli arvizu
My order is always on time, always correct and staff has always been so nice.
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July 2023 by Jason Castellanos
The service is excellent the cold brew was really good. I accidentally ordered the wrong drink and they did not hesitate to get me a new drink even though it was my fault. This is the ingredients for making and having lifetime customers
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July 2023 by Jim Gann
My favorite location. Love Candace and the crew.
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June 2023 by Damisola Olugbile
Service is fast and restaurant is clean
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May 2023 by Brittany Dallmann
I have visited this location several times and I absolutely love the experience I have each time! Warm greetings, smiling faces, orders are made in a timely manner. Thank you to this location and team for your consistency in delivering amazing service, food and beverages!
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May 2023 by Fawn Lance
The service was great today! They had issues with the machine but let us know and apologized for the wait. Our drinks were great!! Thank you!!
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May 2023 by GHANI M. MATTI
Nice customer services. Walk-in and drive-thru, both available in this location.
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May 2023 by Jennifer Finley
This is one of the best operated Starbucks I've encountered. My mobile order is always ready with I get there and exactly as I ordered. Please offer some training to the Starbucks in the JPMorgan Chase complex in Plano. They could learn a lot from you guys.
