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April 2024 by Jocelyn Allen
Good morning,I’m taking a little time out to share an experience at my local Starbucks this morning. I went through the drive thru, where Joel served me my coffee. I put my phone out the window to have him scan the app for points, which I assumed he did because I heard the scanner make the sound. I then paid for my coffee. While waiting for my second coffee I continued to look through the Starbucks app. I noticed the points number didn’t change. When Joel returned to the window I asked him why didn’t the number change on the app. Joel asked me to repeat myself which I did. Joel responded well did you tell me to scan it. I replied yes I put my phone out the window so you can scan it. Joel then asked again my concern. I stated again that the points are changing on the app. After a few times repeating my question Joel finally replied saying “ it takes about 30 minutes to 24 hours for your points to update. “ I replied oh ok thank you, and began to drive off. As I’m driving away with my window still down I hear Joel release a disgruntle ugh with a god remark. As if my question was unreasonable or annoying. Now what Joel doesn’t know is that I am fairly new with having the app and I am still learning how the app works. I found this experience with Joel very disappointing, disturbing, rude, impolite, and not of the experience of the Starbucks employees I’ve seen before! I will not be returning to that location due to Joel’s unprofessionalism and rude treatment.
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April 2024 by Martinez Adriana
Was very packed inside and in the drive thru, I waited 17 minutes for my “frozen” drink, which was watered down when I received it. Workers kept yelling at each other that they had to get the drive thru orders first. Then I had to wait about 4 minutes to pull out of parking lot because cars were blocking me in. First time here and last time.
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March 2024 by Selina Olivarez
Hate that this is the only Starbucks on the way to work!! How many times a week can you possibly get orders wrong?! (Yes shame on me for continuing to go)3/18Yet another wrong drink. Wow.
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March 2024 by Jesus Martinez
For two people working the night shiftThey did a good jobHad patience and drinks came out greatThey deserve a
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February 2024 by Bret Berglund
The coffee tastes burnt. My wife had to go to the counter after she noticed that people after her were leaving. They forgot about hers... She didn't like her latte. I grabbed a bag of their espresso beans and they are not very good either. Not near as good as BRCC. I won't return.
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January 2024 by DanTheMan994
I accidentally spilled my wife's drink in the car, came inside and asked if the man working there can remake the order, showing him the cup. I had no idea what was in it since she made it online. He remade it and didn't take my card for payment. Thanks bro 1/15 3:27
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January 2024 by Carolina Cruz
Bad attitude.
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January 2024 by Brianna
Waited 45 minutes for 4 grande
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January 2024 by Dshawn Marshall
Always number one in my
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December 2023 by Nathan Blackwell
Amazing staff and great atmosphere. Great selection of food and drink. I was indecisive so I asked a staff member for a recommendation. The lady’s name was Alice. She was extremely helpful and told me to try to chestnut and praline Frappuccino. It was delicious! Definitely will be coming back.
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December 2023 by Donna Henry
Classic taste and service. I had to go inside because the drive threw was ridiculous. Therfore 4 stars. They need more people during rush times. Delicious ? cheese danish.
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November 2023 by selena fuentes
Fast service but very disappointed asked for extra pumpkin foam and I took a sip realized it did not have extra pumpkin foam went back and asked for a little more and then they gave me this ...
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November 2023 by Fam Hurtado Gtz
I ordered a coffee by mobile order, I went to pick it up, I got home and they gave me this: Half a cup of
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November 2023 by Michael Hinojos
Not only was I rudely told by an old lady to come instore to refill red cup. Other stores have let me use drive thru But forgot to offer me a red cup discount and bonus stars. Had not have this problem before. Please let Wednesday morning shift know this.
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November 2023 by Brian Riker
Absolutely the slowest Starbucks ever. 6 employees, 6 people inside, 4 already have their drinks, and it's still taking 20
