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March 2024 by Tonya George
I have been ordering Nitro Cold brew with a pump of olive oil multiple times a day everyday since they came out with it! Today I was REFUSED this. The manager told me they are NOT ALLOWED to put a pump of oil in my nitro cold brew bc it messes up the integrity of the drink! Like what?!! That would mean that any drink that has any kind of substitutions would be messing with the integrity of the drink. They said they would shake it in and put ice in it. I never ever get ice in it and never have it shaken! They always charge the $1.25 for the "pressed Partanna", literally they pump it into my cup! I was refused this today! I called corporate and made a complaint. So when I order my iced matcha tea latte with oat milk instead of regular milk, how does that not cause an issue since it's changing up the recipe?! Makes no sense to me! The manager Down right looked me in my face, smirked, said "'NOPE, WE ARE NOT ALLOWED TO PUT OIL IN YOUR NITRO COLD BREW" and walked off.I'm dumbfounded bc literally every location puts it in my coffee when I ask! Corporate.....please specify the "rules" and if your employees have just been breaking the rules for over a year now when they make my coffee how I ask.
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March 2024 by Erika R.
They suck.... I ask for light ice and still they put a full cup full... hella milk no coffee.... Save ur money go somewhere else....
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February 2024 by Jocelyn De Jesus
Everything was awesome! Excellent customer service. Thank you, Wendy, for making my day!
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February 2024 by Rozy Roses
THESE PEOPLE ARE THIEVES!!!!!!!I am so disgusted. I went in today to get a venti latte (important to note that is all I got). They asked me for the card to pay and took it inside instead of letting me pay myself. Turns out the reason why is so they could leave themselves a tip without ever telling me. THEY LEFT THEMSELVES A TIP THAT COST MORE THEN THE SINGLE DRINK I ORDERED. I only learned out after I checked my card statements and realized they charged almost $15 for 1 latte. And turns out this isn’t the first time, I usually get a drink every Friday and it looks like they’ve been doing the same thing for a couple times while increasing how much they leave themselves as a tip. ONLY GO HERE IF YOUR OKAY WITH BEING ROBBED.
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January 2024 by Jennifer Joplin
This is the closest drive thru coffee spot from our house, we've lived there going on four years now and this place has been consistently terrible... time and time again we hope it’s changed, gotten a new crew and could get a decent drink and order correct. Never. Not once. I ordered a French vanilla shaken espresso (vanilla and hazelnut syrup) they even asked and confirm no classic? Full pumps of both the vanilla and hazelnut ? I was hopeful. We had a doctor’s appointment to get to so we got our things and drove away; Sadly they forgot to add the syrup all together and so I was left with a bitter shaken espresso to choke down. We called and explained what happened and they apologized and said we could come back today or tomorrow to make it up and left our name. The following day we tried again. Pulled to the drive thru, inquired about our drink remake and ordered a 2nd separate drink, they remembered this incident and rang us up and said pull forward, tried to charge us for both without any explanation that they were having issues removing the remake drink and hoped we didn’t notice?? Then finally fixed it, handed us the remake and it was made the exact way it was made yesterday INCORRECTLY. I told them there is no flavor just espresso and milk and they disagreed, told us to stir it up more, they could give us a straw to help but the syrup is in there. After my fourth try and saying no it’s not right I’ve stirred it all up they realized they had given the complete wrong persons drink to us, labeled for Kayla. So try three they whip up my drink… which tasted like they just dumped an entire bottle of hazelnut in there and completely undrinkable. I have worked for Starbucks and many food industries I know it gets frustrating, busy and people can be unnecessarily rude but this was just complete lack of effort, care and attention. We were the first and only car until we pulled to the window and cars started to form a line behind, it took over 10 minutes to even have them hand us a drink that was overcharged, wrong and another vehicles order all together. This store should be completely restaffed and retrained, it is an absolute joke.
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January 2024 by Anna Grunewald
The girl in the drive through today made my day. I was having a HORRIBLE day and she made it so much better. I think I can actually get through this day. I didn't catch her name, but she was awesome.
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January 2024 by Tammy Cook
Awesome young man working the drive through. Very efficient and a sense of humor.
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January 2024 by Skizzle Whizzle
Went inside, two people working didn’t even acknowledge our presence. We waited five minutes and ended up just walking out. No other customers inside. They never looked at us. Just filled pickup orders, talked to each other and worked the drive-through.
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January 2024 by Al Mamun
The store is empty with 5 barista..I am the only customer in line they are talking to each other but not serious to take an order..then once I order I had to sit 5 min to get a regular coffee even there were no orders in front of him...
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January 2024 by Geo Zero
Mostly empty inside yet still took 25 minutes for one drink. The server didn't even ask for a name and had to keep checking the drinks made and placed on the counter to see if it might be mine. Don't know who all the drinks were for as no one came to get them but still had to wait for mine and only got it after I asked and then it was made in 2 minutes. It was meh at best. Were they only serving drive thru? Were they making drinks for orders called in yet no one picking up? Terrible management to ignore the couple of customers inside and waiting and waiting and waiting. It's just typical of everything today. Never coming here... and never tipping anyone at Starbucks again until AFTER I get the drink. Remember TIPS stand for "To Insure Proper Service" If you were taught that then you shouldn't be asking for a tip AHEAD of the service.
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December 2023 by Marena Walter
Cindy is literally so rude and awful oh my gosh she just should not be here at
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November 2023 by Alli
i may have forgotten my cranberry bliss bar but to the barista who made my sugar cookie matcha latte at 8pm on november 5 2023.... i love u... i will never forget u</3 keep
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October 2023 by Angelina D
Was not planning on waiting 30 minutes in the drive thru line on a Sunday afternoon. Go to the Alliance location, it’s much faster service and they’re more consistent with making your coffee right.
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October 2023 by Melissa Roberts Becker
I was able to order a pumpkin cream chai drink (yum) and finish work tasks!
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September 2023 by Xoee A.
I am so tired of coming here and never getting my order right. They are always out of something and even though my drink is so simple they NEVER get it correct. Even after I tell them it's not right, they still can't fix it. I get an iced green tea lemonade sweetened and they always leave something out.
