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February 2024 by Hailey Lowder
Awesome mattresses with super knowledgeable employees. Jacob was my sales associate and he did a fabulous job. He answered all my questions and was definitely an expert on tempur-pedic mattresses. He gave me the best information and recommendations. I will definitely be back in the future!!
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January 2024 by Glynda Wheetley
My experience here was excellent. The salesperson was knowledgeable and guided me through my selection process. I’m very happy with my purchase and am enjoying my new bed!
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December 2023 by Linh Duong
Went in looking for pillows Jacob was very knowledgeable and informative and answered all of my questions I had. Such a clean store and great customer service.
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November 2023 by Travis Buff
Clayton is very knowledgeable, helped get us the best mattress. Now I sleep better then ever. ?
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September 2023 by Morgan Tecmire
Clayton sold us our firm king bed. The delivery was late 3 times then they delivered a soft bed. Then it took them 2 weeks to come get and the delivery of our firm was changed 5 times. We were told by Clayton we would receive free set of sheets for our inconvenience and he has not picked up the phone or returned any of our calls to get our sheets. We are about to return the mattress and go to another company if we don't get what we were promised from the beginning.
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March 2023 by Jean Henrí
This weekend I had enough of our mattress and went looking for a Tempur-Pedic. I always wanted to try them. But was put off by not knowing which one to buy. Enter Clay at the 9025 North Fwy Tempur-Pedic location. Clay was able to educate us over the phone (the previous day), but once we came to the store, I was blown away by the customer service. (You may think it odd, but Clay asked more questions than a 3 year old at Disney Land.)Once we answered most of the questions, he pointed us toward two-bed types. As we were testing the beds out, Clay kept checking on us and bringing different pillows to enhance the experience.After about 20-30mins I found myself leaning towards the apt pro, and we made the purchase right then and there, along with the accessory recommendations that Clay told us about.There are a lot of options out there for mattresses. Tempur-Pedic was high on our list. We have gone to the other stores and were not impressed with the products or service. However, if you want to learn about the different types of beds while not getting a ‘high-pressure salesperson,’ go see Clay at the 9025 North Fwy location.
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March 2023 by Google user
This weekend I had enough of our mattress and went looking for a Tempur-Pedic. I always wanted to try them. But was put off by not knowing which one to buy. Enter Clay at the 9025 North Fwy Tempur-Pedic location. Clay was able to educate us over the phone (the previous day), but once we came to the store, I was blown away by the customer service. (You may think it odd, but Clay asked more questions than a 3 year old at Disney Land.) Once we answered most of the questions, he pointed us toward two-bed types. As we were testing the beds out, Clay kept checking on us and bringing different pillows to enhance the experience. After about 20-30mins I found myself leaning towards the apt pro, and we made the purchase right then and there, along with the accessory recommendations that Clay told us about. There are a lot of options out there for mattresses. Tempur-Pedic was high on our list. We have gone to the other stores and were not impressed with the products or service. However, if you want to learn about the different types of beds while not getting a ‘high-pressure salesperson,’ go see Clay at the 9025 North Fwy location.
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January 2023 by Lucy Manukyan
I went in to purchase a few pillows and I have to say, I had a great experience. I was helped by Clayton who was very knowledgeable and took his time explaining the different options and which was the best fit for my specific needs. Friendly and knowledgeable staff. If you are in the area and need a mattress or pillows, I would definitely recommend checking them out.
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January 2023 by catherine meleak
I ordered a Tempur pedic mattress and the rep said it will take 7-10 business days to get it delivered. I received the mattress after almost a month waiting. I kept calling the store too many times and finally the manager said sorry it was just sitting in the warehouse not sure why, we will get it right away. I’m very disappointed with the service. I didn’t expect that to come from a professional mattress firm like Tempur pedic.
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October 2022 by Bridgette Thompson
I visited the store in Presidio on looking for a travel pillow. The sales associate Carrie was very friendly and helpful.
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October 2022 by Lindi
My sales rep was great, loved her. The problem lies with the mattress. We went in, decided on the firm split king. The in store beds you lay on, the firm has a slight softness to it, so we chose that. The bed you get at home was much harder, and after the 90 days, we decided to switch out for mediums, assuming the bed we would receive would also be much harder, so it would be ok. We switched out 2 days ago, and from the get go, the medium was extremely soft, apparently no need to break it in over time. And my back has been killing me ever since. My husband called to discuss it, and they said it's the company policy to switch once and that's it's, so we spent around $7000 and apparently I'll be stuck in severe daily pain, unless I spend another $3K on another mattress. This is their policy. So be warned. The sample beds are absolutely nothing like the beds you get, and so it's nearly impossible to make a proper decision, and if you choose wrong, you are STUCK and they don't care in the slightest, because it's "company policy." I should have stuck with the firm, as I am paying for it now, with severe debilitating pain.
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July 2022 by Wesley O'Neil
Purchased an adjustable bed from this location and the salesman was fantastic. He did not try to push the most expensive stuff; instead he went over the various options and discussed what we needed and wanted. He ultimately recommended one of the less expensive frames.I came back after the bed was delivered to get pillows and sheets and the saleswoman who was there this time was equally helpful with all the pillow options they have.Overall the staff is very helpful and knowledgeable about their products, and I never felt like they were trying to push anything on us. These beds are expensive but the staff was great and there was no pressure to buy anything.
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July 2022 by Laurie Addison
Carrie was wonderful in helping us sort out what we needed and wanted! She was knowledgeable about her products and I made my purchase with confidence!
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April 2022 by Taylor B Strange
Nice new clean store. Audrey was very helpful. Excited for our new Tempurpedic bed soon.
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April 2022 by Cathy Peralta
I bought my bed about 3 weeks ago. My mattress that they order came right away. However, I still have not heard from the installers to bring my base. Apparently the store cannot call the installer. They can only send emails. This is not a good experience.
