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June 2023 by Wendi Gomez
Layla your awesome!The customer service here is amazing and impressive.
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May 2023 by Taylor Anderson
I've used this credit union my whole life. I've never gotten rates from anywhere else that compares to what this credit union does. 10/10
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November 2022 by Missy Roberts
we like the people and the bank, but it's 2022.This bank still holds every, single, check you deposit for 10 business days. It's absolutely ridiculous with everything being automated that this bank is the only bank still sitting on money for this long.They don't even release a partial amount to hold you over.We'll keep our account for the awesome loan rates, but their antiquated check cashing holds are the reason we're forced to have a second bank for actual banking.
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October 2022 by Vianna G.
The people are nice, but their rules are way antiquated. When I opened the account 3 years ago, they held the check I deposited for 10 days. I almost closed my account right then and there, but they assured me that was ONLY for new accounts and wouldn't be a problem once the account was established.Flash forward almost 3 years and over 30 direct deposits later. No overdrafts. No issues AT ALL, and a check I deposited is being held for 10 business days. Since it releases on a Saturday, it's being held an additional 2 days until Monday. So, 15 days total. Who in this day and age still does that?Now I have to go through the motions of calling the branch manager to ask for them to pretty please let me have access to my money so I can pay my bills. Absolutely ridiculous! If they don't release my money today (day 5) then I'll be closing my account as soon as the money is released and banking elsewhere. If they do, this 2 star is still staying up because everyone needs to know going in that the "we only hold checks for 10days on new accounts" is a lie.Do better Texas "people" Take care of the people that bank with you.
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May 2022 by Kimberly B.
Two stars is being nice. I've had a savings account here for 3 or four years. When I opened the savings I apply for a checking and was told no but I kept the savings anyway. They came out with a opportunity checking for two or less history in Chex systems. I reapply this month AND STILL WAS DENIED. FALSE ADVERTISING. I applied online called and the lady stated she seen the app and would call me back. A week went by NOTHING! Thanks for showing you didn't even respect me enough to call me back. I called and was told oh I was busy I was going. To get to you ... yeah right.... She said no try paying the bigger one off and then reapply. I'm sorry but if I pay the bigger one off right now I can go anywhere but with you! I'm trying to get back on my feet and for a credit union member already that is disappointing. Mind you it's bad enough you don't even have ATMS but in the area you are in you would think you would help the ppl in the area. I would recommend this one run or drive right on by and go to a credit union or bank that advertise what they say and really do give opportunities.
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October 2021 by Rob Lampwork
Worst drive thru customer service ever!!!
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September 2021 by Comfort Nwafor
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July 2021 by Sarah Bee
The ONLY reason I am giving 5 stars. And I mean literally the ONLY reason is because of Gaila. She has the best customer service out of every person in that building (there are a few others who are pleasant to interact with - but only Gaila has stood out to me. I have worked in customer service for 20 years and I am highly trained in this area. How you treat a person goes a long way.If I ever recommend this business to anyone it would be because of Gaila. There are too many inflated egos in the rest of the humans that work there - I couldn’t even tell you their names - that’s how unimportant they are to storing in my memory.Perhaps you aren’t significant until someone decides your worth a positive review and have a level of character that your name is worth remembering long term?Pretty harsh words but if I explained the situation that led up to my opinion - you would more than likely agree ;) anyways if you go - ASK for Gaila.
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May 2021 by Anthony
They helped me build my credit with a vacation loan I took out. Have recommended this credit union to all my family members
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April 2021 by Pat Calabrese
Great credit union local to me. They appreciate your business. Awesome customer service.
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April 2021 by Sara Nicholas
Best credit union in Fort Worth. Awesome customer service
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January 2021 by Marcus Montbriand
Terrible customer service. I would swear clear of this bank and go somewhere you are appreciated.
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July 2020 by Layla V.
Texas People FCU has always provided fantastic member services, highly recommended.
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January 2020 by Sandra Horton
I joined in 1983. I find the experience both professional and courteous one every visit.
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October 2019 by Brian Hubbard
I’ve done a lot of business with this bank and they have worked with me throughout the years , I highly recommend them
