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January 2024 by Nik Marr
It’s not the nicest place but the prices are very tolerable and the staff was attentive.Our locker that was first assigned to us wasn’t cleaned out when we opened it. But they had a new one within 20 minutes.The gates around the satellite location are falling apart. Half the lights don’t work. And the cameras seem to be pointed either at the ground or the sky. I wouldn’t store anything pricey.
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November 2023 by Naomi G.
11-3-23 THIS PLACE STILL SUCKS. I DO NOT RECCOMEND this place AT ALL!!!!! This has been the worst experience ever with any storage unit I have ever had. The lady told me she would clean out my storage unit because she said it had just became available and that she would leave the lock required inside of the unit when I got back. I told her I had a uhaul and only had it for a certain amount of time. She assured me it would be fine and my unit would be ready by the time I got back. She mentioned it would be after hours but that it will be taken care of. I got to the unit a few hours later and the unit was not cleaned out and the lock was not where she told me it would be. It was after hours so there was no one in the office to assist me. I called the numbers on the door and they prompted to text a phone number for quicker response. The number provided was a wrong number and I could not get in touch with anyone. My sister managed to get a hold of someone thru the website and after over an hour of trying to contact someone, the lady finally came with the lock and stated she got busy and forgot. I was in her office earlier that day telling her I just lost my home and needed a storage unit for my belongings and only had a limited time with the uhaul. I was charged extra for the uhaul because we ended up being late thanks to having to wait so long for my lock for the storage unit, which again the lady knew I was on a time limit and already upset that I had to let my home go.I went to get some things from my unit this afternoon and there were several people that came in and were asking me if my belongings were ok. There are several units that were broken into and they only got a text saying they could go back tomorrow to get a new key since they changed the lock. The people whose units were broken into only got a text at 7pm and they can not get into their units to see what is missing. That is not good customer service at all. I don’t even want to leave my things here anymore and will need to see if I can get a refund and find somewhere else. I DO NOT RECCOMEND this place AT ALL!!!!!
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November 2023 by Robert Simpson
Rob at this location was amazing!! I had a problem with my account that was my banks error and he helped immensely and immediately!!! Was a pleasure to talk to. Thank you Rob!!!!!!!
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October 2023 by Samira Kabba
Glen was so much help I couldn’t get my storage set up on my own she explained everything and helped me out ! Great work
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October 2023 by Jenifer Perkins Shearer
Gwen was amazing. She was very helpful and great personality..
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October 2023 by King
I was blown away by how professional Ms.Gwen was????!! She went over and beyond the call of duty to make sure that we was well taking care of i will recommend anybody to go to this location..What a Job well done !!! Give her a raise, she deserves it.
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October 2023 by Noemi Uribe
Staff is super friendly and helpful, quick response when needed- Gwen especially timely call backs - very pleased with overall process- everything can be done online with no issues -
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August 2023 by Jamar Evans
I work as an independent contractor, and I've had the opportunity to complete multiple projects for both Free Up and Yolanda Betts. Over time, my work has encompassed various tasks and responsibilities, allowing me to build a solid professional relationship with both entities.
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August 2023 by Bobby Quaid
Awesome management! Amazing customer service! I highly recommend them to everyone!
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August 2023 by Chris Hickman
The manager was awosome good place and nice people
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August 2023 by Tenisha Tinsley
My move in started a little slow but Robert and got me right thanks for the customer services..
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July 2023 by Sheila Brookins
I love working with Mr.and Ms Gwen they were very helpful and polite I will be recommended them to my friends and family best experience ever
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June 2023 by Leann Major
My experience here was great! No issues getting in or out of the gate and my storage unit. The people working in the front were really nice as well. Thanks Rob for being so nice and very helpful. I will DEFINITELY rent a storage unit here again.
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June 2023 by Lacey Galloway
Manager came out on a Saturday with her child to help me get into the gate and made sure to get me situated. I am so grateful for her help. It was so hot and we just wanted to be done with this uhal and unloading. Gwendolyn THANK YOU so much for all of your help it's so appreciated.
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April 2023 by Ana Gutierrez Bingham
My experience here so far has been so much different compared to other rental units I've had. They comunícate with you no matter what and in good way. Not rude at all. Anyone rents from freeup storage won't regret it.