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April 2024 by Dennis
first TB store I've walked into, surprisingly large with a vast selection of goods to spoil your loved one for special occasions, promptions, birthdays, holidays, or just because.Friendly and knowledgeable staff more than happy to order something if out of stock.10/10 great experience.
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March 2024 by Juan Jimenez
Want to give a huge thanks to Karina and Behnaz. Guarantee y’all we will only be shopping directly from this store from now on. Had an issue with an online order and they truly went above and beyond. I was pretty disappointed with the customer service we received online but they made up for it times a million. Really hope Tory Burch keeps elevating them on their team because they are truly the representation of great customer service. Thanks again!
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December 2023 by Potato King
I went in last night looking for a gift. I was with my brother and the woman with the short white hair approached us several times, giving us information on the shoe/ bag we were eyeing . I felt like I couldn’t conversate with my brother comfortably so I would speak to him in Spanish in regards to the bags and his thoughts . She said “are you speaking Spanish, I don’t know that you can’t speak it “ . I thought I heard wrong, I had to have heard wrong . I see it everywhere and to think I looked past it . When we finally picked out the bag and were checking out I spoke Spanish again . Yet again she said I don’t understand what you are saying you can’t speak it . “ and ONCE AGAIN, I said to myself I HEARD WRONG , because there is no way this woman is telling me this. We left and first thing I asked my brother was, “ did I hear her wrong or ..” and he finished my sentence with “saying to not speak Spanish ?”.He heard it too. I got upset for not saying anything . I don’t know if the other lady (employee) that was there with us heard it, because part of me being mistaken from hearing her wrong was because she has an accent and speaks so low . I hope management knows about the comments she is making .
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September 2023 by Susan Perryman
I had a lovely experience at the Clearfork store today. Loreta was the best - knowledgeable, friendly, but not pushy, a joy to work with. She helped me select the perfect birthday gift for a special friend. Please recognize her for her excellent customer service.
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August 2023 by Esther Espiricueta
My recent visit to the Tory Burch store was a complete disappointment. The store attendant's dismissive attitude left me feeling unwelcome and frustrated. This lacked the basic courtesy and professionalism expected from a luxury brand. It's disheartening to receive such poor service from a company that prides itself on quality. If I did not have such urgency to make a purchase trust that I would have given another location my business. I hope the management takes this feedback seriously and works on improving Loreta’s customer experience.
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August 2023 by Melissa Murphy
Would never shop here! The staff is rude and very unprofessional nor do they back up the product like other stores. As a secret shop it was 100% fail! Go to Neiman Marcus or Nordstroms!
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July 2023 by Iesha Crawford
I recently went to Tory Burch Clearfork to do an exchange and make a purchase. Julie assisted me with my purchase and made me feel so special for my birthday. Afterwards, she followed up via text to see how I was enjoying my new purchase and she even remembered the special event I mentioned to her. Julie embodies outstanding customer service!
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June 2023 by Lizzie G.
HUGE shout out to Karina for her efforts on my wish kids shopping spree today. You made the experience so easy and comfortable for her and she made some selections that will last a lifetime! Thank you for going above and beyond!!
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April 2023 by Kassidy Albritton
Gabby helped my mom and I find exactly what we were looking for, on two separate occasions. She is very friendly and helpful. I will shop here again in the future. Thank you Tory Burch at Clearfork!
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January 2023 by Mark Gelmini
This is a very nice store that feels like home while shopping. We had the pleasure of shopping with B. She was very professional and helpful with an exchange from an online purchase. We continued shopping and found a few additional items for purchase, again with the help of B. Looking forward to our next visit.
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August 2022 by Jessica C.
After several other less-than-stellar experiences in Clearfork the day I decided to go shopping dressed casually (not fitting for high end stores) I had a GREAT experience here. I went in knowing exactly which pair of shoes I wanted, but was given space to browse comfortably. The sales associate that helped me was polite and professional, quickly fetching my rise to try on the shoes. She held them for me so I could continue browsing, and was quick to box them up and check out when I was ready. Definitely one of the better stores in the area, as I saw several other people having an enjoyable experience as well. I had my eye on a bracelet, may just go back for it!
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June 2022 by Angel Luv
Ashamed of the profiling happening here. The fact they had the audacity to rummage through ANY customers bag especially someone who was a paying customer is ridiculous. Find a different Tory Burch!
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June 2022 by Rayven Harris
Dont shop here if you are a person of color, you will get racially profiled.
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May 2022 by Suzy Foster
I went to this Tory Burch location for my birthday and bought myself a bag. The experience was fantastic my sales associate Tiffany was so helpful and even had champagne brought out for me and my husband to toast my birthday. I can not rave enough about how great it was! They have outstanding customer service and have gained a Tory Burch client for life.
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April 2022 by caroline francois
I had a wonderful time in the Tory Burch. Great sales.Thanks Alejandra!
